Join the Community team here at 1 PM PT on September 25th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you. 
@maxoptical wrote:
There is NO option to accept or decline best offer on PC interface. It is a know eBay issue but it has been over a week without a resolve.
Hi @maxoptical, thanks for the additional information. I've looked into this further and confirm that our tech team is aware of the matter. However, I do not have an new information or ETA to share. It is being reviewed and worked on, though.
@millcreekrescue909 wrote:On 9/11 we had a buyer open a dispute stating that the fragrance he received (Armani Acqua di Gio Profumo 4.2 oz, $103.95) did not seem authentic. (Never mind that we have sold 182 bottles of this fragrance with no issues.) As we have free returns on our fragrances, we issued a return shipping label on the same day. As our fragrances are drop shipped, our distributor in New York received the return on 9/20. On the same day, we received an email from them as follows..."The return was for a counterfeit item, we did not sell." And upon request, they provided me a photo of the returned item on the same day. This distributor is highly reputable. We have been doing business with them since 2008 and they have never made an error on a returned item. I then entered a screen shot of their email as well as a photo of the returned counterfeit item in the dispute.
On 9/21, I called eBay CS hoping that they would help me with this and close the dispute. I was told that, even with the documentation, there was nothing they could do. It should also be noted that the buyer supplied a pic showing the top of the black bottle he received with his return request. That pic did not match the returned item received from the buyer as the bottle he returned was opaque. In addition, his return was a different name, different size and was EDT rather than EDP. I found the item he returned for sale on Amazon and it cost a whole $16.39. So he used a $16.39 item to cheat me out of my $103.95 Armani fragrance.
Tuesday (9/24) was my last day to issue a refund on this item so I asked eBay to step in. It is still under review. I find it completely unacceptable that the eBay CS would not help me at all with this. Ebay needs to help their sellers far more than they do when there is clear evidence. And in this particular case a 3rd party review, in writing, and photo of the item and that 3rd party is an expert on fragrances. And on top of all of that, no matter how the case is settled, I am still out $3.66 for the return shipping label.
See photos...1 - Item purchased, 2 - Item returned, 3 - Email from distributor, 4 - Buyer photo - top of bottle received.
If the case is resolved in favor of the buyer, how do I file an appeal to get my money back? I cannot find any link to do this.
Hi @millcreekrescue909 - that sounds like a really frustrating situation! If you offer free returns you would be able to issue a less than full refund for this transaction. Additionally, reporting the buyer to us would allow our teams to review this buyer's activity for potential abuse.
An appeal option for a request we're asked to step in on would be available after we make a decision, and it would be from the return itself.
@vrykalak wrote:
I had the chance to post 200 extra listings last week. I noticed:
- listings for multiple items went away when one was sold (they used to stay up until all were sold)
- two items claimed I had stopped them for "item not available" (I did not)
- two more items (in addition to the three I reported before) were on both Active and Unsold/not Relisted pagesWhat is going on? This never used to happen.
Hi @vrykalak, we're happy to look into this for you. However, we need you to provide us with item numbers if you are reporting issues related to specific items. Thanks!
@mg152 wrote:
Hi all!
Just stopped by really fast to say hi and I’m still around just haven’t been online much. It’s a rough time right now since we lost Max but I’ll be back full time eventually. Just need som time to heal my broken heart and get my health straight but I sure miss you all! Have a great chat and a great week.
Hi @mg152, I'm so so sorry to hear about your loss. You will be in our thoughts and wish you a speedy recovery in body and mind 
@mr_lincoln wrote:
Good afternoon eBay Support Team,
STATE SALES TAX QUESTION;
I am curious about the Sales Tax for my In-State purchases and shipments. I have a PA State Tax ID number and I have the sales tax turned ON in my Listings now but I am NOT seeing the tax paid to me in either eBay or PayPal for my IN state shipments ... I should be getting paid THAT tax for the IN state purchases OR eBay should be sending me a receipt that THEY paid it so I can use that for proof of my tax payment when I do my State Tax ID reporting and remittance ... I know eBay is collecting and remitting all of the OUT of state shipments I do but I am responsible for the IN state shipments but am NOT getting that tax paid to me ... can you please explain why not?
Hi @mr_lincoln - PA is a state we are required to collect and remit sales tax on behalf of your buyers, and we've done so starting on the 1st of July forward (link here). This means for all of your customers residing within that state we charge them and remit the amount directly to the state. You can download a report that will give you details of what tax has been collected and remitted by going to your Manage Orders page in Seller Hub and choosing the 'Download Report' link in the upper right corner. Thanks!
@wooden_flower wrote:
Hi there,
Here's an easy one for you (I hope!). Or at least light-hearted 🙂
In creating a variation listing, if you make a typo on an option that is not a spelling error, is there a way to correct it?
My issue - sometimes I type the 2nd letter before letting up on the shift - so I get BLue instead of Blue. If I remove the offending option from the 'selected' options, it is still in the available options. Since it is not misspelled, I can't add it again with the case corrected - it is seen as already existing.
Is there a way to delete the option from the available list (on the left) so I can add it again, case corrected?
thanks!
Sue
Hi @wooden_flower - That's a tricky one! I think, once live, there isn't an easy way to get that edited. Do you happen to have the item number to share so I can do some tinkering?
