mam98031 • Volunteer Community Member • Buyer/Seller since 1999
wooden_flower Volunteer Community Mentor.
Join the Community team here at 1 PM PT on October 30th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
Please note that this is a general topics chat, and we're happy to work on getting you answers. For the latest information and updates on the Item Specifics technical issue please review the the Seller News Announcements.
tyler@ebay wrote:
@millcreekrescue909 wrote:Just so that I make sure I am understanding you correctly, if a buyer commits to by an item under $1000, eBay will force an immediate payment?
Hi @millcreekrescue909 - For Fixed Price items less than $1000 a buyer must purchase the item in order for it to be consider 'committed to'. Which means that before it could be 'taken off the shelf' it would need to be paid for. While the buyer's experience may look marginally different from the Immediate Payment Required flow, the outcome is the same: they must pay you for the item before it is considered a transaction in progress.
If you have fragrances worth more than $1000 currently listed, you would want to leave the Require Immediate Payment box checked. While this means you wouldn't be able to revise the listing, you would be able to safely ensure that the buyer immediately pays for this item.
Tagging @mam98031 who had a similar question!
I know at multiple different times over the last few years that Ebay was going to require payment on FP listings before a purchase is made. And for some sellers this happens. I didn't know there was a $1,000 threshold, that is new to me.
With that said, I can guarantee you that I've had UID every year and everything I sell is under $1,000 and FP. If what you say is true for all sellers, then I shouldn't ever have a sale without a payment, yet I do.
Is there any thought to showing more shipping options during the holiday season? Many buyers choose priority from now through Dec, even on small items 🙂
Sue
@alexandrite97 wrote:
If a man is going to buy a button down shirt his current options in item specifics for styles are...kimono, tunic, cropped...ect . These are womens styles. Is this going to be fixed
Hi @alexandrite97 - while I don't have details to share about this, you can view the latest announcements regarding the work being done on the October 15th category and item specifics changes here. Thanks!
@unusual_retail wrote:
Can eBay do something to move the return process along more quickly?
Example: I do not accept returns (because I have been defrauded so many times here). Yet, buyers keep opening return cases with false claims. So I am stuck waiting for these to be dropped by eBay. Recently I had a buyer claim the items were not as described, even though the issues he claimed were wrong with the item were described exactly as that in my listing.
It's a waste of everyone's time when this could easily be resolved in 24 hours or less. My only recourse is to reply to the buyer, basically telling them sorry you didn't read the description, and wait the 5 or more days for eBay to step in. There should be a seller option to immediately escalate for review.
Hi @unusual_retail, the time frames in situations like the one you've described cannot be expedited. If a buyer opens a case for a Not As Described reason then we must allow them the full time frame to either ask us to step in or have the return closed after the specified time frame. While we do not have any plans to change the current time frames for closing a return, we do keep an eye on returns and make adjustments to time frames as needed (we actually made changes to time frames within the last couple years).
@bookollections wrote:
My buyer's order was canceled immediately after the purchase & the "red" eBay note still reads: "eBay note: Ship by Tuesday, Oct 15. Ship now—past due." When I click on it, it says: "You don't have any items to ship out." When will this note fall off & will it affect my shipment rate/rating?
Hi @bookollections - if the transaction was cancelled it will not impact your shipment rate or rating.
As far as the notification goes, it should have gotten out of your hair by now - will you try clearing your cache/cookies to see if that helps? If it doesn't feel free to start a thread on selling and tag me to it in your main message (type out @ tyler@ebay and choose my name from the drop down). Thanks!
@rosevelyn wrote:
On the October 23rd Community Chat, I posted "I have been wondering for years and never got around to asking until now as to why subscription based accounts (I have Premium) are charged in Home and Garden for auction listings. With the consolidation of categories it's becoming more burdensome."
Unfortunately, my question was not answered. I asked WHY we were being charged the fees all these years and noted that it is becoming a greater issue. I received a rushed answer with a link to the policy, which was not an answer.
ebay needs to look back and take inventory -- do an overhaul of all the energy blockers like what I have posted above and the GTC ad infinitum debacle. I used to have my view in active listings set to Most Watchers because it is a great motivator to see all of the interested potential buyers. Now with the need to end and relist my GTC listings on a daily basis, I am out of the groove--another energy blocker.
Hi @rosevelyn, I'm not able to give you a 'why' answer as to why the Home and Gardner category is excluded from the monthly free auctions for Store subscribers, other than a decision was made that not all categories qualify for these free insertion fees. With that said, I'm definitely happy to take note of your feedback!
@mam98031 wrote:
tyler@ebay wrote:
@millcreekrescue909 wrote:
Just so that I make sure I am understanding you correctly, if a buyer commits to by an item under $1000, eBay will force an immediate payment?
Hi @millcreekrescue909 - For Fixed Price items less than $1000 a buyer must purchase the item in order for it to be consider 'committed to'. Which means that before it could be 'taken off the shelf' it would need to be paid for. While the buyer's experience may look marginally different from the Immediate Payment Required flow, the outcome is the same: they must pay you for the item before it is considered a transaction in progress.
If you have fragrances worth more than $1000 currently listed, you would want to leave the Require Immediate Payment box checked. While this means you wouldn't be able to revise the listing, you would be able to safely ensure that the buyer immediately pays for this item.
Tagging @mam98031 who had a similar question!
I know at multiple different times over the last few years that Ebay was going to require payment on FP listings before a purchase is made. And for some sellers this happens. I didn't know there was a $1,000 threshold, that is new to me.
With that said, I can guarantee you that I've had UID every year and everything I sell is under $1,000 and FP. If what you say is true for all sellers, then I shouldn't ever have a sale without a payment, yet I do.
Hi @mam98031 - if you accept a Best Offer, send an invoice to a buyer who requested a total, make a private offer via a question asked in messages or make a proactive offer to watchers, that would take the transaction outside of the immediate payment flow, so it's definitely possible to encounter a non-paying buyer even though your items are Fixed Price and at a price point under the $1000.
@my-cottage-books-and-antiques wrote:
A question about photos in listings. Most of the time, when I look at a listing (on a PC), there is a gallery photo with a scrolling row of photos beneath it. However, I've been seeing a variation at times, with 3 or 4 smaller photos to the side of the gallery photo rather than the scrolling photos beneath the gallery photo. Click on one of these "side" photos, and the thumbnail is enlarged and it is easy to scroll through all the photos from the enlarged photo. (Hope what I'm describing makes sense).
I like it, but it comes and goes, it would be nice to know just what ebay is doing here....Is this a test? Something new being rolled out?
Hi @my-cottage-books-and-antiques, can you could get a screenshot of this page and post it in a new thread? I'd love to see what it looks like to ensure I give you the correct answer. Feel free to tag me in a thread and I'll take a look!
@rosevelyn wrote:
Some of the missing details in the new item specifics will definitely cause confusion and SNADs, and the color menu needs to be edited as a matter of priority. IVORY is not listed as a color. It is very common for buyers to want to know for sure if something is white or ivory, even if I already have it in my item description. Other colors are left out as well. The colors do not account for pastels. What do you do about an item that is peach? I can't choose orange.
Hi @rosevelyn, the best way to express feedback about Item Specifics is to email sdsupport@ebay.com. That goes directly to the team over Item Specifics. They take all feedback into consideration, so I suggest sending this to them directly.
