mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on October 30th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
Please note that this is a general topics chat, and we're happy to work on getting you answers. For the latest information and updates on the Item Specifics technical issue please review the the Seller News Announcements.
@carlqsportscards wrote:
I'll try my question from I think 6 weeks ago one more time.
Was "autograph" intentionally dropped as an item specific in the sports card categories?
Hi @carlqsportscards - I'm seeing that the ability to indicate an item is autographed is still available via the 'modified item' Item specific. If you're seeing something else will you let me know which subcategories you're working with so I can get it reported for further review? Thanks!
@autopiacarcare wrote:
Have there been any updates to the issues raised here?
There are some pretty concerning things in that thread regarding SEO and how listings are surfacing in Google searches. Hopefully you can shed some light on if there is anything sellers should be doing to affected listings to try to correct the issues or if this is an internal data issue between eBay and Google that we just need to wait to be resolved.
Hi @autopiacarcare - I know that brian@ebay has been working with a number of teams on this and I believe he's heard back too. I'll remind him to update the thread with what he's found out. Thanks!
@k-beautybox wrote:
(Question summary)
-Active Listings(GTC) deleted due to eBay errors have been restored by eBay with apologize.(See picture 1)
I know that when relisting, the sale history starts from the beginning and a new item ID is assigned.
I want to listing my item with original item ID and sale history that my listings had before deleted due to eBay error.
I'd like to hear your answer on this.
And which department should I talk about this issue?
How can I contact the the department manager?
(Detailed situation)
Last week my listing was deleted due to an eBay error. I asked for a recovery. The story is long, so attach a link to the article in the discussion.
(Link : Overview of the situation posted in 'Discussions')
https://community.ebay.com/t5/My-Account/eBay-and-PayPal-s-fault-ruined-my-business-and-life/td-p/30...
Yesterday, eBay reinstated my listings that they deleted to 'Ended'.
They told me how to 'Relist' the listing they restored, with an apology "We're sorry for the inconvenience this has caused you" in message.
But there is a problem.
I know that when I do a 'Relist', the sale history starts from the beginning, including performance, number of counts, views, and reviews. And item ID changes, too.
For that reason, I've been listing on GTC and managing listings strictly.
However, due to eBay errors, listings with very high sale history were deleted.(See picture 2, 3)
I am relisting. But that's not my original listings.
Those listings have no performance and no sale history.
I don't know how to get my listings that deleted due to eBay errors back to 'original'. But I think it can be done in several ways.
For example, modifying active listings information or changing listing's state from active from 'Ended'.The data remains. It's not as impossible as eBay reinstated the listings they deleted. It is necessary to get things right.
(Of course, I'll delete all the listings that I relist to avoid duplicate listing issues.)
This is not common and there may not be a ready answer.
I want to get in touch with a department or person in charge who can discuss this.
I'm watching 'Community Chat' now.
If you have more information to answer, I can answer immediately.
I will wait for your reply.
(Picture 1_Message from eBay)
(Picture 2_Screenshot of 12,062 Sold history)
(Picture 3_Screenshot of 5,060 Sold history)
Hi @k-beautybox, I'm sorry to hear that some items were ended in error. Our teams strive for 100% accuracy when taking action on listings. It sounds like the error in this situation was caught and the listings restored so they can be resisted. Unfortunately, it is not possible to relist items with past item numbers or past sales history. Once a listing is ended (for any reason), the sales history ends with it. This means that customer service, including leadership, does not have the ability to restore the items sales history. Again, I apologize for the inconvenience this has caused!
@millcreekrescue909 wrote:I just read on a thread that when buyers commit to buy an item, they have 4 days to pay. If they are allowed any time to pay after the day of the purchase, this will not work for my fragrances as the prices fluctuate continuously and they move in and out of stock quickly. Accepting this option will either make me sell out of stock items or lose money because the pricing has changed before they pay.
I'm perplexed. Tyler said "We require buyers to pay if they want to commit to purchase an item (for those items less than $1000), so unchecking the box should not open your items up to a higher than usual Unpaid Item case rate."
I've been a seller for a long time and outside if the UID system I have no idea what Tyler is referring to. Besides, "requiring" a buyer to pay isn't forcing a buyer to pay. The purchase agreement requires a buyer to pay, but as we all know, that doesn't always happen and a UID is necessary. The process, if the seller reacts right away takes 6 days to complete.
@millcreekrescue909 wrote:
Just so that I make sure I am understanding you correctly, if a buyer commits to by an item under $1000, eBay will force an immediate payment?
Hi @millcreekrescue909 - For Fixed Price items less than $1000 a buyer must purchase the item in order for it to be consider 'committed to'. Which means that before it could be 'taken off the shelf' it would need to be paid for. While the buyer's experience may look marginally different from the Immediate Payment Required flow, the outcome is the same: they must pay you for the item before it is considered a transaction in progress.
If you have fragrances worth more than $1000 currently listed, you would want to leave the Require Immediate Payment box checked. While this means you wouldn't be able to revise the listing, you would be able to safely ensure that the buyer immediately pays for this item.
Tagging @mam98031 who had a similar question!
@my-cottage-books-and-antiques wrote:
Something I noticed recently...apparently ebay is now showing us right in the sales section when an item has been sold with a Markdown Manager discount (similar to the way ebay shows an item was sold via Promoted Listings). Is that correct? And, if so, does ebay also show when an item has been purchased using a Codeless Coupon?
Hi @my-cottage-books-and-antiques, this is news to me as well! I've looked into it and it does appear that we are showing the discount within the sold section 🙂 Codeless Coupon discounts should appear in this section as well. I'll verify that with the team and get back to you.
@greg213213 wrote:
I am having an issue with tracking on seller hub not updating. The buyer made his purchase and the items were shipped out on 10/22 and delivered on 10/24. I called CS and she looked at the items and the tracking and saw the same thing that I am seeing. Everything else that was shipped after that shows it as delivered. Is this another glitch?
Here is the Order number 04-04025-59411
I asked the CSR and was concerned that this may show up as a late shipment on my metrics and she said it shouldn't as she was putting a note on this issue. Whatever that means.
Please check into this and let me know.
Thank you.
Hi @greg213213 - Happy to have a look at this after the chat - I'll be in touch as I have more detail. 🙂
