mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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@tsme35 wrote:Lost another sale because no combine shipping on the app.
Also when is ebay going to do something about the duplicate listings, tired of reporting them and nothing getting done. Putting item #1, item #2 behind each listing is "against" the rules.
Also I'm not even sure how they can list 10 items(all different size and colors) with the same heading and its not getting flag for being already listed.
Why do you lose the sale? I understand what you describe is a problem. But over the years there have been problems off and on related to discounts. I just let my buyer know to purchase whatever it is they want. I will then invoice them when they are done and reflect the discount on the invoice. I don't require IPR on any of my listings.
jasmen@ebay wrote:
@apham201085 wrote:
Thanks jasmen@ebay, I understood that. However if you could look into the issue and send me some info about the issue then it would be really really great on my side.
Unfortunately with payments, for security reasons, only that team can discuss any of that info with you. If it was anything else I always like to recommend eBay For Business, but with payments you have to work with them.
Did something change recently regarding Facebook. A few weeks ago Facebook started turning members asking questions about MP back to Customer Service. They could not answer any MP questions.
If they now can do it again, as the use to be able to, then it was stopped, that would be WONDERFUL news.
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Edit: A reply to your question can be found here
@glgenterprise wrote:
I apologize for the length, but there are several issues all tied into one general issue here:
On a different account we have had several items either be declined to be listed or removed for “violations” in the past couple of days.
One was a dust cover for a pistol magazine. The magazine is not over 10 rounds – the stated limit on every piece of documentation on eBay for the limit for magazines. The item is even listed in eBay’s catalog with the round number listed in specifics. In addition there are many of them listed on eBay currently. The rep we spoke with at that point did not understand that it is NOT a magazine and even if it were it fit within eBay’s 10 round limit.
The second, and more problematic one was an account violation take down for a bullet mold. A different round of reps insist that eBay is no longer going to allow bullet molds to be listed. They indicated that it had to do with the California regulations. Which I have read and there is nothing to forbid bullet molds to be sold/shipped to California.
Here’s the problem – there are as of this morning approximately 1800 of them still listed with 75 sold between yesterday and today.
There is another user asking why these are being removed on the selling forums – he apparently has the same problem – randomly removed listings.
In addition, in Sporting Goods, Molds are still an available category to list in as of this morning as well.
Can you explain how this is happening to only some users and why there was no announcement?
I’d like eBay to point to the actual account violation that occurred and if they can’t – it should be immediately removed. I'm happy to share the user name via messages if you'd like to see the specific account.
There has been no announcement that these items are going to be phased out, no announcement that they will no longer be allowed to be listed on eBay. We’ve supposedly received an account violation defect, which is incredibly damaging, since it takes very few of these to get your account permanently banned.
I get that eBay does not always enforce their policies uniformly, but these types of antics make your sellers lose faith in eBay.
Thanks for reaching out to us about this here @glgenterprise sorry to hear that you're running into these violations. We can't go over account specifics here. If you reach out to CS, or eBay for Business, they an take a deeper dive to see what's going on. If it was done by mistake they can make sure to remove those violations and reinstate the listings!
@casprrr wrote:
Good afternoon, everybody!
I brought this concern up in eBay Community/Buying, but am hoping to get the problem fixed by bringing it up here. I've been selling for a little over three years and have had an eBay store for nearly as long.
Let's say I'm a buyer visiting my store for the first time, looking for a butter dish.
They enter "butter dish" to search my store, and this is the result.
I would assume that most buyers would see this and think that I have no active Butter Dish listings, not realizing that their search has switched from the default "All Categories" to "Butter Dishes".
Only by switching this back to "All Categories" and searching again will they see my listings.
The "All categories" selection changing to a sub-category isn't limited to eBay stores, it happens when searching from the home page as well.
Eliminating certain categories/subcategories with the Fall Seller Update was bad enough, but now listings aren't even visible because eBay has altered their search?
jasmen@ebay, can you please escalate this concern to CS for possible resolution? Thanks much!
Hi @casprrr - I see what you're saying, and I can easily replicate it (also the lighting on your butter dish photos are brilliant - I've rarely seen photographs that can capture the texture and shapes of glass like you have!).
I can definitely work on escalating this, but one of the many things I will be asked is 'does this happen if you list this in the butter dish subcategory?'. Do you have an item that is listed in the butter dish category that is doing something similar?
To be entirely transparent, I'm inclined to believe that this is not a technical issue, but an intended change. If that ends up being the case I can make sure to provide the feedback that this is not an ideal search experience!
@dhbookds wrote:yep, I'm aware of that. Would have been nice to have a direct answer here....... but since there are obviously no updates, I guess I can understand why there weren't............
How long are you going to take this kind of treatment? And how long do you expect us to?
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Edit: A reply to your questions can be found here.
@dhbookds maybe it's time to get the big dogs in the room and do a little contract renegotiation? I know the perfect location!
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velvet@ebay
I used to run about 25% top 20, 25% rest and 50% non search impressions. Since the changes I am now what's below. I have always placed a high value on highly searchable titles and good key words in descriptions, which remain eBay best practices (per eBay). I also think that this numbers may not even be correct. Is this is a glitch or what to expect with the new system.
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Edit: A reply to your question can be found here.
I'm really sorry to hear you feel this way @jamsionline, please know our goal is to help as much as possible. The eBay for Business Facebook team can take a real deep dive into the issue to see if it's something on our end or something on your end. If it is something on our end they have all the tools to get it in the right hands as well. When you call in our CS can help too, but when you write in they have more time to look at all the pieces and follow up. It's your call for sure, but I would recommend reaching out if nothing else is working.
