mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@apham201085 wrote:
I have been an Ebay buyer for many years and selling sometimes, all the payments are in and out from the same account. And now with the new payment system, I'm stuck here for 2months. My fund is withheld for almost 2 months.
My issue is that no matter what documents submitted to my seller account as proof of identity, Ebay will reject that. I have done dozens of attempts and try different documents, different scanning versions, different name rotations (Pham Viet Anh, Pham Anh, Anh Pham, Anh Viet Pham .etc).
That even lead to the restriction of my account (for unable to update for too long).
But weirdly enough that when I submit the same documents to remove restriction, Ebay would accept and remove my restriction.
I even emailed Ebay for support (SR# 1-384884492388) but after a month of many emails exchange. Even though they gave me many advices and guidance, which I follow them all, the situation is the same.
Could you guy tell me what kind of document criteria are needed ?
Because when I upload my passport in full, Ebay said fewer pages, when I upload only 02 first page of my passport, Ebay declined and asked for ID. When I upload my Vietnamese ID then Ebay also decline.
In vain I change all personal info and bank account in Ebay to my partner's (and she would be in charge of this account if thing is accepted). I uploaded her Finnish ID, Ebay declined. And Ebay also declined her passport.
Sorry to hear it's taken so long @apham201085, due to privacy reasons we can't discuss anything account specific issues here. The best option is to keep working with the payments team to see what needs to specifically be done to get everything in order again. Thanks so much for your time!
- last edited on by
jasmen@ebay
I apologize for the length, but there are several issues all tied into one general issue here:
On a different account we have had several items either be declined to be listed or removed for “violations” in the past couple of days.
One was a dust cover for a pistol magazine. The magazine is not over 10 rounds – the stated limit on every piece of documentation on eBay for the limit for magazines. The item is even listed in eBay’s catalog with the round number listed in specifics. In addition there are many of them listed on eBay currently. The rep we spoke with at that point did not understand that it is NOT a magazine and even if it were it fit within eBay’s 10 round limit.
The second, and more problematic one was an account violation take down for a bullet mold. A different round of reps insist that eBay is no longer going to allow bullet molds to be listed. They indicated that it had to do with the California regulations. Which I have read and there is nothing to forbid bullet molds to be sold/shipped to California.
Here’s the problem – there are as of this morning approximately 1800 of them still listed with 75 sold between yesterday and today.
There is another user asking why these are being removed on the selling forums – he apparently has the same problem – randomly removed listings.
In addition, in Sporting Goods, Molds are still an available category to list in as of this morning as well.
Can you explain how this is happening to only some users and why there was no announcement?
I’d like eBay to point to the actual account violation that occurred and if they can’t – it should be immediately removed. I'm happy to share the user name via messages if you'd like to see the specific account.
There has been no announcement that these items are going to be phased out, no announcement that they will no longer be allowed to be listed on eBay. We’ve supposedly received an account violation defect, which is incredibly damaging, since it takes very few of these to get your account permanently banned.
I get that eBay does not always enforce their policies uniformly, but these types of antics make your sellers lose faith in eBay.
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Edit: A reply to your question can be found here.
@dhbookds wrote:
yep, I'm aware of that. Would have been nice to have a direct answer here....... but since there are obviously no updates, I guess I can understand why there weren't............
How long are you going to take this kind of treatment? And how long do you expect us to?
I wish I had more info to give too, I'm hopeful it will be sooner than later!
@mightymouse wrote:
So I started with Model trains and the big header is Model railroads & trains/ Lionel, Bachmann MTH, and more. Under that is Shop by Category with pictures and captions HO Scale, O Scale, N Scale, S Scale G Scale. When you click on the pictures it brings you back to this same page. Now new categories are freight cars, Locomotives, Passenger Cars, Track, starter packs, Parts & Accessories and Other railroad & trains. If I click the Brand and go to Lionel it only shows Freight Cars.
Question is HOW can I see all that is available in Lionel at the same time now????
Hi @mightymouse - I see what you mean! From what I have been told the clickable-category picture deep dives are still in process.
When I follow your steps I see that there is a section below that lets me select by Brand, and that appears to be filtering the way you'd expect the larger pictures to do. (screenshot below). Any chance you can have a look and let me know if that's working the way you'd expect it to? I know that's not ideal, I'm just trying to understand if there's a workaround, and you're definitely the expert when it comes to Trains!
@dhbookds wrote:yep, I'm aware of that. Would have been nice to have a direct answer here....... but since there are obviously no updates, I guess I can understand why there weren't............
How long are you going to take this kind of treatment? And how long do you expect us to?
I think this is a fair question. One in which I asked when it LITERALLY took a YEAR to restore email notification for threads being followed, if the member has chosen that option.
@jamsionline wrote:
I have attempted to create new listings from scratch on multiple browsers and computers. None of these have fixed the problem. I have reached out to CS multiple times and have told them this and they have not been able to find a solution. In addition, creating a new listing does not help me fix the existing listings. Is there any way for us to speak with someone higher up or in tech support who might be able to do more advanced trouble shooting for us?
@jamsionline Unfortunately there's not, but you're totally welcome to also reach out to eBay for Business too!
@somanypostcards wrote:
Whom do I contact to ask questions about the new item specifics AND get answers?
Hi @somanypostcards - if you have a specific question you're more than welcome to leave it here and we'll work on getting you an answer. However, detailed account-specific type questions may not be something we can address in much detail. We'd need you to contact CS for support there.
Thanks!
@apham201085 wrote:I have been an Ebay buyer for many years and selling sometimes, all the payments are in and out from the same account. And now with the new payment system, I'm stuck here for 2months. My fund is withheld for almost 2 months.
My issue is that no matter what documents submitted to my seller account as proof of identity, Ebay will reject that. I have done dozens of attempts and try different documents, different scanning versions, different name rotations (Pham Viet Anh, Pham Anh, Anh Pham, Anh Viet Pham .etc).
That even lead to the restriction of my account (for unable to update for too long).
But weirdly enough that when I submit the same documents to remove restriction, Ebay would accept and remove my restriction.
I even emailed Ebay for support (SR# 1-384884492388) but after a month of many emails exchange. Even though they gave me many advices and guidance, which I follow them all, the situation is the same.
Could you guy tell me what kind of document criteria are needed ?
Because when I upload my passport in full, Ebay said fewer pages, when I upload only 02 first page of my passport, Ebay declined and asked for ID. When I upload my Vietnamese ID then Ebay also decline.
In vain I change all personal info and bank account in Ebay to my partner's (and she would be in charge of this account if thing is accepted). I uploaded her Finnish ID, Ebay declined. And Ebay also declined her passport.
-----
Edit: A reply to your question can be found here.
On the Weekly chat they can't answer questions or concerns related to Managed Payments. You have to speak to someone on the Payments team. Sorry to tell you, but you will need to call customer service and ask for a MP specialist. I know this is extremely frustrating and preventing you from functioning as a productive seller.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
@apham201085 wrote:
Thanks jasmen@ebay, I understood that. However if you could look into the issue and send me some info about the issue then it would be really really great on my side.
Unfortunately with payments, for security reasons, only that team can discuss any of that info with you. If it was anything else I always like to recommend eBay For Business, but with payments you have to work with them.
