mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@my-cottage-books-and-antiques wrote:
A few thoughts and questions about the new Sales Event + Markdown:
1. The set-up process gives me the option of choosing a picture to promote the sale. The picture only shows up in one place, which is the page that lists all the promos a seller is running. I am currently running only one promo. The photo on the page is a tiny thumbnail size. Is this a glitch, or is that by design? If it is a glitch, can we get that fixed? (Not trying to plug my store, but here's a link to that page, so you can see what I'm talking about):
https://www.ebay.com/sme/my-cottage-books-and-antiques/offers.html?_trksid=p2047675.m3793
2. The only evidence on my store home page that I'm running a sale is the little "On Sale" tab above my listings. I'd like to see something a little more attention-grabbing than that. Any chance the team could provide something more?
3. Once the sale event has started, I can see no way to add items to the sale during the course of the sale. Am I missing something? I thought we used to be able to do that with the old Markdown Manager?
4. ebay recommends using Sales Event along with Promoted Listings. Good idea. One thing I noticed in the Promoted Listings flow...if an item has been marked down, it shows the marked down price, but no strike through to indicate that it has been marked down. It would be nice if ebay showed me the strike through, so I knew for sure that an item was already marked down. (I might not want to both mark it down AND increase my FVF through Promoted Listing). In fact, it would also be nice if ebay created a filter in PL so that I could exclude or include all Sales Event items with one click. Any chance the team would consider that?
Hi @my-cottage-books-and-antiques - here's what I've got for you on your questions:
1. That definitely is a small thumbnail, but shouldn't be that tiny - was the photo relatively small? I'm wondering if it got compressed somehow.
2. Good call out - I'll make the suggestion. I do know that from search results pages your items display with the 'X%' off in search results too, but I can see how advertising it a bit bigger on the store could be really useful. As a possible workaround for the moment you could consider changing your cover photo to let visitors to your store know you're running a sale or promotion!
3. That's a feature that was available before and we're working on getting into the new version, so keep an eye out for it in the future!
4. That's a useful feature suggestion - I'll get it to the product team!
@fern*wood wrote:
Is it by design for the new feedback page to no longer allow saved comments? It is a small thing, but still, I am way less likely to want to bother with giving feedback if I have to manually now type out every comment.
I leave the same for every buyer upon payment, so clicking instead of stopping to type matters to me.
Hey @fern*wood: Are you in Seller Hub? You should be able to store feedback comments there and bulk leave feedback with identical comments for all orders. You'll find it under the ORDERS tab / Leave feedback section. Thanks! Sarah
@mam98031 wrote:
I am having an issue with my gallery pics. The pic I have designated on my listings as the Main Pic is NOT being used as the gallery pic. On my fragrances it is pretty straight forward, the gallery pic is defaulting to the tester pic if I have a tester on the listing, if there isn’t a tester on the listing, then it will default to the smallest size fragrance I have available on that listing.
On my craft listing, I’m not sure how it is determining which pic is going to show up as the gallery pic, but it isn’t my main pic designated on the listing.
If you go into my listing, then the proper pic shows up first, but the gallery pics are all messed up and have been for weeks. I did check with a couple other fellow sellers and they are seeing the same type of problem.
Hi @mam98031 - is this in Seller Hub or in search results? From a search results screen the gallery photo will not always be the default, depending on search term input. For example, if a variation listing for hats has colors, and I search for 'purple hat' the algorithm will work to isolate that variation and display that photo in results screen.
If it's happening in Seller Hub will you let us know so we can work on getting that reported? Thanks!
@vrykalak wrote:
Met a vendor at eBay Open who said his people could program my Auctiva store.
I lost track of who that was. Can anyone tell me?
Hi @vrykalak: Auctiva was actually one of the sponsors of eBay Open - so it is possible that you were talking with someone from Auctiva directly. Are you looking for the name/contact info of the Auctiva folks who were there? I can try to track that down. Thanks. Sarah
@sarahbru wrote:
@fern*wood wrote:Is it by design for the new feedback page to no longer allow saved comments? It is a small thing, but still, I am way less likely to want to bother with giving feedback if I have to manually now type out every comment.
I leave the same for every buyer upon payment, so clicking instead of stopping to type matters to me.
Hey @fern*wood: Are you in Seller Hub? You should be able to store feedback comments there and bulk leave feedback with identical comments for all orders. You'll find it under the ORDERS tab / Leave feedback section. Thanks! Sarah
That is something entirely different. Fern isn't talking about having Ebay automatically leave FB as transactions happen or at a specific time. Fern is doing things like many of us do and that is leave FB personally whether that is after the buyer leaves FB for us or at some other point in the transaction process.
When we go into the new FB program, you have to leave FB one at a time. A ridiculous so called improvement, but nonetheless it is what it is doing. And it no longer retains some of the sentences we frequently used while leaving FB. Again, just adding additional work on top of everything else.
But there is one more thing. It sometimes makes you leave different FB on everyone. Lets say you are in there and you have about 10 buyers you want to leave FB on, you have to post each separately and you have to enter a UNIQUE FB comment on each one, which is probably why it isn't retaining some of the seller's commonly used comments any longer. This new and improved FB form is only creating more work for sellers.
And if the programmers would have actually thought this through, they would have realized that. The changes made to the program LOGICALLY create more work than the old form. Which I might add, there was NOTHING wrong with the old format.
