@Anonymous wrote:
How will returned shipments for address problems be handled with the new managed payments system?
Technically a seller doesn't have to do anything because they fulfilled their end, but it's not right to keep both the returned item and the buyer's money. When a package is returned to seller because there's a problem with the address I offer to re-ship with the buyer paying for the label or I refund minus original shipping & fees.
It's been discussed that there is currently no way to partial refund through managed payments unless a SNAD claim is opened. That's problem number one.
Problem number two is that there isn't, to my knowledge, a way to invoice the buyer for additional shipping unless the buyer is willing to accept a paypal invoice outside of the managed payments system.
1. This is another reason we should have the ability to offer a partial refund without a SNAD being opened.
2. There should be an ability to invoice for additional funds in the event another shipping label is required.
Hi @Anonymous - specific questions such as these should be raised with our payments team directly. You are able to contact them directly by navigating to the 'Timeline' section of this FAQ. Thanks!
@my-cottage-books-and-antiques wrote:
I sold two items to the same buyer this past week. Each item had its own shipping amount (calculated shipping, no free shipping). I do not have a "business policy" for combined shipping. Because the items were fairly large and fragile, I would have preferred to ship as two packages.
However, ebay (or PayPal) combined the two items as one package, and so in eBay label Printing, I was only given the choice of printing one label. (I think the total shipping price was simply the total of the two separate calculated shipping amounts).
I ended up combining everything into one large package (I see it was delivered today, hopefully intact) I did this because I could see no way to print two separate shipping labels for two packages.
Is there a way to do that, and I just couldn't figure it out?
Also, how did these two items get combined in the first place? I can understand PayPal providing only one bill for the two items, more convenient than paying two bills, but that should not have combined them for shipping purposes, only payment purposes, right?
Hi @my-cottage-books-and-antiques, this is working as intended. There is not an option to split a transaction into two separate packages within the eBay label printing flow.
@dhbookds wrote:
brian@ebay wrote:
@dhbookds wrote:
On the Store landing page, when a seller has a sale running (and I don't right now), there is the word "sale" which used to be a link to the items for sale.
Since the Stores "upgrade" in late May, the link hasn't worked............it leads to the full items for sale.
I know store stuff has been put off til next year, but this "disappoints" a buyer who is interested in seeing sale items.....any chance of getting it fixed?
Hi @dhbookds, while the feedback regarding a 'Sale' option on Store homepages has been passed to the correct teams, evaluating any possible updates or changes to Stores will not take place any earlier than next year.
Brian.....I'm NOT suggesting an option. The link is there NOW.....it doesn't work properly.... I would think ebay would want to correct an outright glitch/mistake......surely someone can make it work or get rid of it.
@dhbookds, I haven't seen a Sale link on stores since the changes took place. I am currently viewing a store that does have items on sale and I'm not seeing a link on the store homepage. If you can provide screenshots then it would help me get this reported.
@Anonymous wrote:
Hello Community Team!
I'm using Promoted Listings, and I noticed that when a sponsored listing appears in search results, it does NOT include "Guaranteed By (date)". However, my regular, non-sponsored listing for the same item DOES include the delivery guarantee notation.
Does eBay intend for it to work this way, with no guaranteed delivery notation on sponsored listings?
Hi @Anonymous! I just wanted to let you know that I've heard back from the Guaranteed Delivery team and they are aware of this. Currently there is not a way to display this on Promoted listings, though promoted listings will still show in filtered results for Guaranteed Delivery. Thanks!
