eBay

Anonymous · ‎10-17-2018

Hi eBay Community!

Join The Community Team for a one hour Community Chat here today from 1-2 pm. No topic is set this week so feel free to bring any general buying or selling questions you may have.

See you then!

Anonymous · ‎10-17-2018

Good afternoon everyone! The chat is now open

blazebird · ‎10-17-2018

Why is it when I receive a message from a buyer and decide to reply with an offer, there is no record of it in my messages? When I make an offer to a seller, I can see the “You’ve made an offer” in my messages, why is there no record of my offers and counter offers to buyers? It’s very difficult to try and remember what I originally offered if a buyer contacts me again days later!

dgn5009 · ‎10-17-2018

Confusion continues around forced GTC on the app. For some sellers, it has disappeared as mysteriously as it came. Recently (and finally) the app team issued the following limited information on the mobile app thread:

We did make some adjustments, depending on your seller level you will see more options for fixed priced listings.

In addition, Ask Ebay on twitter is stating that the forced GTC renewals to do not incur fees (see attached):

“The great news is that you aren’t charged any fees when these listings renew . . “

This contradicts your fee statement, which states:

Good 'Til Cancelled listings

For Good 'Til Cancelled listings, we charge an insertion fee every 30-day period. Your listing will renew automatically every 30 days unless your item sells before that timeframe, you cancel your listing, or your listing violates an eBay policy and we end your listing. Good 'Til Cancelled listings count toward your monthly zero insertion fee listings. Fee amounts are based on the terms in effect when the listing goes live and when it renews.

Communication on this has been quite limited. Can you address the following:

Are the forced renewals free?
If not, will you post something to deal with the contradictory advice?
What must one do to get in a seller segment where GTC is not forced on the app?
Why were none of these changes communicated until after they were made?

Anonymous · ‎10-17-2018

@blazebird wrote:

Why is it when I receive a message from a buyer and decide to reply with an offer, there is no record of it in my messages? When I make an offer to a seller, I can see the “You’ve made an offer” in my messages, why is there no record of my offers and counter offers to buyers? It’s very difficult to try and remember what I originally offered if a buyer contacts me again days later!

Hi @blazebird, you should be able to review offer history directly from the listing. Can you give me an item number example so I can double check for you?

blazebird · ‎10-17-2018

@Anonymous wrote:
@blazebird wrote:
Why is it when I receive a message from a buyer and decide to reply with an offer, there is no record of it in my messages? When I make an offer to a seller, I can see the “You’ve made an offer” in my messages, why is there no record of my offers and counter offers to buyers? It’s very difficult to try and remember what I originally offered if a buyer contacts me again days later!
Hi @blazebird, you should be able to review offer history directly from the listing. Can you give me an item number example so I can double check for you?

I actually haven't had a recent one where my offer to the buyer wasn't accepted, but the point is why aren't these communications recorded in my messages?

Anonymous · ‎10-17-2018

Hello Community Team!

I'm using Promoted Listings, and I noticed that when a sponsored listing appears in search results, it does NOT include "Guaranteed By (date)". However, my regular, non-sponsored listing for the same item DOES include the delivery guarantee notation.

Does eBay intend for it to work this way, with no guaranteed delivery notation on sponsored listings?

wooden_flower · ‎10-17-2018

Hi everyone,

I have a question on the sold item emails.

On multiple quantity listings, the remaining quantity has been removed from the email. Showing me the original quantity, which could be years of listing, doesn't help me figure out if I need to restock the listing.

Could you suggest restoring the display of the remaining quantity to the appropriate team?

thanks!

Sue

wooden_flower Volunteer Community Mentor.
eBay member since 2001.

blazebird · ‎10-17-2018

While we're chatting, what ever happened to my "Me" icon that used to follow my feedback?

Anonymous · ‎10-17-2018

@blazebird wrote:

@Anonymous wrote:

@blazebird wrote:

Why is it when I receive a message from a buyer and decide to reply with an offer, there is no record of it in my messages? When I make an offer to a seller, I can see the “You’ve made an offer” in my messages, why is there no record of my offers and counter offers to buyers? It’s very difficult to try and remember what I originally offered if a buyer contacts me again days later!

Hi @blazebird, you should be able to review offer history directly from the listing. Can you give me an item number example so I can double check for you?

I actually haven't had a recent one where my offer to the buyer wasn't accepted, but the point is why aren't these communications recorded in my messages?

Hi @blazebird, these messages would be recorded on the Manage Offers page, which is accessible through a listing that has offers. If you get an example anytime soon, definitely let us know!

mam98031 · ‎10-17-2018

I can't seem to find the Ebay policy / help page on the Volume Pricing feature in the Markdown Manger. Nor am I able to get the feature to work for me. Any ideas?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

lugnutguys · ‎10-17-2018

Regarding return reasons:

The reason "Defective or doesn't work" needs to be reworded to something like "defective or doesn't operate, turn on/off". We sell auto parts and saying an item "doesn't work" usually means it doesn't fit. In most cases the return was initiated with the incorrect reason and the seller is now responsible for return shipping and a full refund when the item was just ordered incorrectly and also a SNAD hit to the metrics. Some of the return requests don't even give an option to send a message back to the buyer it goes direct to purchase or provide a shipping label. In most cases we can rectify the situation with the buyer with a little back and forth messaging.

golfingaddict · ‎10-17-2018

I was recently speaking with a customer service rep and he casually mentioned that I have been a seller on this website since 2006. I corrected him and told him that I began selling in 1998 and have sold continuously since then.

He then said, No, my account shows that I registered my selling account in 2006 and although I might have been on the website from 1998-2006 with this ID, I did not have a registered selling account until 2006.

I didn't argue with him because I can clearly remember selling my first items for the holiday 1998.

What happened in 2006? Is there something signficant that erased my history from 1998-2006. Was there a new type of seller account in 2006 that made everything prior to that void?

I am really curious as to where that history went.

Thank you.

blazebird · ‎10-17-2018

@Anonymous wrote:
@blazebird wrote:
@Anonymous wrote:
@blazebird wrote:
Why is it when I receive a message from a buyer and decide to reply with an offer, there is no record of it in my messages? When I make an offer to a seller, I can see the “You’ve made an offer” in my messages, why is there no record of my offers and counter offers to buyers? It’s very difficult to try and remember what I originally offered if a buyer contacts me again days later!
Hi @blazebird, you should be able to review offer history directly from the listing. Can you give me an item number example so I can double check for you?
I actually haven't had a recent one where my offer to the buyer wasn't accepted, but the point is why aren't these communications recorded in my messages?
Hi @blazebird, these messages would be recorded on the Manage Offers page, which is accessible through a listing that has offers. If you get an example anytime soon, definitely let us know!

The point of my original question is that I don't have "Make An Offer" on 95% of my listings. I get messages from buyers asking if I will accept so & so or can I do better on the price? I respond to these with the option of making an offer. Those are the offers I have no record of.