eBay

Anonymous · ‎10-17-2018

Hi eBay Community!

Join The Community Team for a one hour Community Chat here today from 1-2 pm. No topic is set this week so feel free to bring any general buying or selling questions you may have.

See you then!

papermoneyforme · ‎10-17-2018

tyler@ebay wrote:
@dgn5009 wrote:
Confusion continues around forced GTC on the app. For some sellers, it has disappeared as mysteriously as it came. Recently (and finally) the app team issued the following limited information on the mobile app thread:
We did make some adjustments, depending on your seller level you will see more options for fixed priced listings.
In addition, Ask Ebay on twitter is stating that the forced GTC renewals to do not incur fees (see attached):
“The great news is that you aren’t charged any fees when these listings renew . . “
This contradicts your fee statement, which states:
Good 'Til Cancelled listings
For Good 'Til Cancelled listings, we charge an insertion fee every 30-day period. Your listing will renew automatically every 30 days unless your item sells before that timeframe, you cancel your listing, or your listing violates an eBay policy and we end your listing. Good 'Til Cancelled listings count toward your monthly zero insertion fee listings. Fee amounts are based on the terms in effect when the listing goes live and when it renews.
Communication on this has been quite limited. Can you address the following:
Are the forced renewals free?
If not, will you post something to deal with the contradictory advice?
What must one do to get in a seller segment where GTC is not forced on the app?
Why were none of these changes communicated until after they were made?
Hi @dgn5009 -

1. Good Til Cancelled renewals are free for members who are considered consumer-sellers and who use the app to list, or the simplified listing tool.
2. Happy to get clarification on this point.
3. The default duration for Fixed Price listings on the app is Good Til Cancelled. There is not currently a way to alter this.
4. We're always working to improve and simplify the listing process for members. While not every change will be communicated via a formal announcement, adustments were detailed within the listing flow to applicable parties.

Hi Tyler

Two further questions:

1. What is classified as a consumer seller?

2. If you do 50 listings GTC and they renew free, can you then the next month do another 50 listings GTC so that theoretically they all renew free so as to have unlimited listings all GTC?

buyselljack2016 · ‎10-17-2018

@dhbookds wrote:
tyler@ebay wrote:
@dgn5009 wrote:
Confusion continues around forced GTC on the app. For some sellers, it has disappeared as mysteriously as it came. Recently (and finally) the app team issued the following limited information on the mobile app thread:
We did make some adjustments, depending on your seller level you will see more options for fixed priced listings.
In addition, Ask Ebay on twitter is stating that the forced GTC renewals to do not incur fees (see attached):
“The great news is that you aren’t charged any fees when these listings renew . . “
This contradicts your fee statement, which states:
Good 'Til Cancelled listings
For Good 'Til Cancelled listings, we charge an insertion fee every 30-day period. Your listing will renew automatically every 30 days unless your item sells before that timeframe, you cancel your listing, or your listing violates an eBay policy and we end your listing. Good 'Til Cancelled listings count toward your monthly zero insertion fee listings. Fee amounts are based on the terms in effect when the listing goes live and when it renews.
Communication on this has been quite limited. Can you address the following:
Are the forced renewals free?
If not, will you post something to deal with the contradictory advice?
What must one do to get in a seller segment where GTC is not forced on the app?
Why were none of these changes communicated until after they were made?
Hi @dgn5009 -

1. Good Til Cancelled renewals are free for members who are considered consumer-sellers and who use the app to list, or the simplified listing tool.
2. Happy to get clarification on this point.
3. The default duration for Fixed Price listings on the app is Good Til Cancelled. There is not currently a way to alter this.
4. We're always working to improve and simplify the listing process for members. While not every change will be communicated via a formal announcement, adustments were detailed within the listing flow to applicable parties.
Good Til Cancelled renewals are free for members who are considered consumer-sellers and who use the app to list, or the simplified listing tool.

Is there a limit on the GTC's?........ie. 50 free, so every GTC that rolls over reduces the number?

Seems that is how it works. (but I could be full of beans) They count against the 50 even whan forced to have them. There was a recent thead from an angry poster that felt GTC should be a "one time fee" good forever.

alan@ebay · ‎10-17-2018

@scga912 wrote:

Howdy!

A few weeks ago I had posted about the misleading wording of the Buyer Cancellation page:

https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-Hour-Wed-Sep-5th-1-pm-PDT-G... Post #9

Just wanted to let you all know that the page has some very favorable changes... like saying it's a "request." There may be some more altering to it, but I won't know if that will happen or not.

https://www.ebay.com/help/buying/canceling-order/canceling-order?id=4004

While I could only post here, I wasn't alone in my thinking. There was someone who was able to get this in front of the Help Pages Team and make it a priority.

So a very special thanks to that person and to the Community Team for sending it up the food chain.

I can't tell y'all who got it front and center because I could only imagine how their inbox would fill! 😃

Go, Team!! Great to hear, thanks for letting us know @scga912.

Alan - eBay Community Manager

If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

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mam98031 · ‎10-17-2018

@dhbookds wrote:
tyler@ebay wrote:
@dgn5009 wrote:
Confusion continues around forced GTC on the app. For some sellers, it has disappeared as mysteriously as it came. Recently (and finally) the app team issued the following limited information on the mobile app thread:
We did make some adjustments, depending on your seller level you will see more options for fixed priced listings.
In addition, Ask Ebay on twitter is stating that the forced GTC renewals to do not incur fees (see attached):
“The great news is that you aren’t charged any fees when these listings renew . . “
This contradicts your fee statement, which states:
Good 'Til Cancelled listings
For Good 'Til Cancelled listings, we charge an insertion fee every 30-day period. Your listing will renew automatically every 30 days unless your item sells before that timeframe, you cancel your listing, or your listing violates an eBay policy and we end your listing. Good 'Til Cancelled listings count toward your monthly zero insertion fee listings. Fee amounts are based on the terms in effect when the listing goes live and when it renews.
Communication on this has been quite limited. Can you address the following:
Are the forced renewals free?
If not, will you post something to deal with the contradictory advice?
What must one do to get in a seller segment where GTC is not forced on the app?
Why were none of these changes communicated until after they were made?
Hi @dgn5009 -

1. Good Til Cancelled renewals are free for members who are considered consumer-sellers and who use the app to list, or the simplified listing tool.
2. Happy to get clarification on this point.
3. The default duration for Fixed Price listings on the app is Good Til Cancelled. There is not currently a way to alter this.
4. We're always working to improve and simplify the listing process for members. While not every change will be communicated via a formal announcement, adustments were detailed within the listing flow to applicable parties.
Good Til Cancelled renewals are free for members who are considered consumer-sellers and who use the app to list, or the simplified listing tool.

Is there a limit on the GTC's?........ie. 50 free, so every GTC that rolls over reduces the number?

What is a "consumer seller"?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

vrykalak · ‎10-17-2018

"Pre-owned" should be allowed as a condition code in ALL categories, but especially for Collectibles, most of which are neither new (by eBay's definition) nor used.

Most of the items I sell are pre-owned. Most of them look (and work) like NEW, but I have to list them a Used, because they aren't sealed in a package.

I'm afraid many potential buyers won't even look at an item that is listed as Used.

vrykalak · ‎10-17-2018

When I connect something I'm listing to the catalog, why don't the item specifics fill in. (ex. VHS tape, and the catalog includes Rating, Signal Standard, etc....but I have to fill those in manually in Item Specs.)

golfingaddict · ‎10-17-2018

tyler@ebay wrote:
@golfingaddict wrote:
I was recently speaking with a customer service rep and he casually mentioned that I have been a seller on this website since 2006. I corrected him and told him that I began selling in 1998 and have sold continuously since then.

He then said, No, my account shows that I registered my selling account in 2006 and although I might have been on the website from 1998-2006 with this ID, I did not have a registered selling account until 2006.

I didn't argue with him because I can clearly remember selling my first items for the holiday 1998.

What happened in 2006? Is there something signficant that erased my history from 1998-2006. Was there a new type of seller account in 2006 that made everything prior to that void?

I am really curious as to where that history went.

Thank you.

Hi @golfingaddict - I definitely see that your account was registered in 98. When it comes to selling registration that could have altered if there was a long period of inactivity sometime within that 98-06 timeframe. Did you take some time off during those years?

No tyler@ebay

I've put my store on vacation for a week or two but I've been selling continuously since 1998. I had a store when they were new (and begged for a vacation setting back in 2002)

It's very odd that you guys lost those years. They were pretty good years.

lugnutguys · ‎10-17-2018

The issue at hand is the "Doesn't work" is chosen because that is the term people use most commonly, if the reason was worded properly it would save countless problems in the future. On a case by case basis CS would have to contacted nine out of ten times.

blazebird · ‎10-17-2018

@Anonymous wrote:
@blazebird wrote:
@Anonymous wrote:
@blazebird wrote:
@Anonymous wrote:
@blazebird wrote:
Why is it when I receive a message from a buyer and decide to reply with an offer, there is no record of it in my messages? When I make an offer to a seller, I can see the “You’ve made an offer” in my messages, why is there no record of my offers and counter offers to buyers? It’s very difficult to try and remember what I originally offered if a buyer contacts me again days later!
Hi @blazebird, you should be able to review offer history directly from the listing. Can you give me an item number example so I can double check for you?
I actually haven't had a recent one where my offer to the buyer wasn't accepted, but the point is why aren't these communications recorded in my messages?
Hi @blazebird, these messages would be recorded on the Manage Offers page, which is accessible through a listing that has offers. If you get an example anytime soon, definitely let us know!
The point of my original question is that I don't have "Make An Offer" on 95% of my listings. I get messages from buyers asking if I will accept so & so or can I do better on the price? I respond to these with the option of making an offer. Those are the offers I have no record of.
Hi @blazebird, I apologize if I have been unclear - in the situation you are describing, you would be able to review this communication on the Manage Offers page directly from the listing. This page includes the information you are looking for. It would not be saved in your messages because it is saved on the Manage Offers page. This is where you would find the record you are looking for.

Okay here's one that came as a question on 10/2/18. I replied to it with an offer. The buyer didn't take me up on it. There is no "manage offers" that can find on the listing page! https://www.ebay.com/itm/122833768331?ul_noapp=true

Anonymous · ‎10-17-2018

brian@ebay wrote:
@Anonymous wrote:
Hello Community Team!

I'm using Promoted Listings, and I noticed that when a sponsored listing appears in search results, it does NOT include "Guaranteed By (date)". However, my regular, non-sponsored listing for the same item DOES include the delivery guarantee notation.

Does eBay intend for it to work this way, with no guaranteed delivery notation on sponsored listings?
Hi @Anonymous, thanks for pointing this out to us! It seems like promoted listings should display the Guarantee, so I'll go ahead and pass this over to the appropriate team!

Thank you Brian! Appreciate you passing it along to the right team.

tyler@ebay · ‎10-17-2018

@dhbookds wrote:

tyler@ebay wrote:

@dgn5009 wrote:

Confusion continues around forced GTC on the app. For some sellers, it has disappeared as mysteriously as it came. Recently (and finally) the app team issued the following limited information on the mobile app thread:

We did make some adjustments, depending on your seller level you will see more options for fixed priced listings.

In addition, Ask Ebay on twitter is stating that the forced GTC renewals to do not incur fees (see attached):

“The great news is that you aren’t charged any fees when these listings renew . . “

This contradicts your fee statement, which states:

Good 'Til Cancelled listings

For Good 'Til Cancelled listings, we charge an insertion fee every 30-day period. Your listing will renew automatically every 30 days unless your item sells before that timeframe, you cancel your listing, or your listing violates an eBay policy and we end your listing. Good 'Til Cancelled listings count toward your monthly zero insertion fee listings. Fee amounts are based on the terms in effect when the listing goes live and when it renews.

Communication on this has been quite limited. Can you address the following:

Are the forced renewals free?

If not, will you post something to deal with the contradictory advice?

What must one do to get in a seller segment where GTC is not forced on the app?

Why were none of these changes communicated until after they were made?

Hi @dgn5009 -

1. Good Til Cancelled renewals are free for members who are considered consumer-sellers and who use the app to list, or the simplified listing tool.

2. Happy to get clarification on this point.

3. The default duration for Fixed Price listings on the app is Good Til Cancelled. There is not currently a way to alter this.

4. We're always working to improve and simplify the listing process for members. While not every change will be communicated via a formal announcement, adustments were detailed within the listing flow to applicable parties.

Good Til Cancelled renewals are free for members who are considered consumer-sellers and who use the app to list, or the simplified listing tool.

Is there a limit on the GTC's?........ie. 50 free, so every GTC that rolls over reduces the number?

Hi @dhbookds - There's not a limit on the number of Good Til Cancelled items that can be used, though a large volume of listings could result in being considered a business seller and the free renewals would no longer apply. I'll see if I can find more specifics about any limitations or qualifications and update the thread. Thanks!

Tyler,

mam98031 · ‎10-17-2018

@lugnutguys wrote:
The issue at hand is the "Doesn't work" is chosen because that is the term people use most commonly, if the reason was worded properly it would save countless problems in the future. On a case by case basis CS would have to contacted nine out of ten times.

I agree. Sometimes buyers select it because it doesn't work for THEM, not that there is something faulty or lacking with the product. I think Ebay could do a much better job on a few of the options available to buyers when filing a claim.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

dgn5009 · ‎10-17-2018

Thanks you - Please define "consumer-seller". With just the term, people aren't going to know if they're in this segment or not. I guess I must be, as I have options again.

As far as the "adustments were detailed within the listing flow to applicable parties", I never received any details before the change, and the app help feedback is full of people who were surprised. By this, do you mean "hey, you tried to list via the app and saw there was no other option, so we must have done something?" If so I stand by my point about this being ill communicated. You in fact did NOT see this if you were relisting, or reducing price, the change from 30 days to GTC was automatic. The update was described as "bug fixes and performance enhancements" with no mention of "hey, GTC is now an immutable default."

brian@ebay · ‎10-17-2018

@dhbookds wrote:

On the Store landing page, when a seller has a sale running (and I don't right now), there is the word "sale" which used to be a link to the items for sale.

Since the Stores "upgrade" in late May, the link hasn't worked............it leads to the full items for sale.

I know store stuff has been put off til next year, but this "disappoints" a buyer who is interested in seeing sale items.....any chance of getting it fixed?

Hi @dhbookds, while the feedback regarding a 'Sale' option on Store homepages has been passed to the correct teams, evaluating any possible updates or changes to Stores will not take place any earlier than next year.

Brian,
Community Team