mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@starting_5 wrote:
Good Afternoon.
My question concerns the dreaded "smells like smoke" claim. Trinton has stated that "smell" is not covered by the MBG with the exception of a few issues. I had a buyer claim "extremely strong smoke smell" and wants to return at my expense claiming the item was "not as described". Item didn't smell as claimed, but everybody knows buyers will claim whatever necessary to avoid return shipping. If I fight this issue with CS, I will lose and get a defect.
If the "smell" claim is not covered, how can a seller get these types of claims resolved in their favor? Also, would it be possible for Ebay to institute a definitive policy concerning these claims?
Hi @starting_5, while smell is typically not covered, we do look to the buyer's return reason when deciding how to move forward with a case. If the smell is an integral part of the item, or the odor poses a health risk (chemicals, as one example) then a return would be warranted. Ultimately, if a buyer's return reason is that the item is not as described then we will decide to move forward with a return.
@vrykalak wrote:
If an auction ends, the Unsold list shows how many visits & watchers it had.
Before March 18th, when a Fixed price item ends, the Unsold list also showed the visits & watchers.
If I end a Fixed Price item now, the visit/watcher counts go to 0.
I'd like to ask for that information to be saved, as it used to be, when an item ends.
I'm happy to pass along your feedback, @vrykalak!
alan@ebay wrote:
@my-cottage-books-and-antiques wrote:
Hi Alan, Thanks for the Community changes you mentioned, posted to the Community Platform Board. Believe me, I am grateful So, I almost hate to mention it, but.......the Notification Bell? The one at the very top? The Priority- to- get -it -fixed one? Any chance that I will see it working in my lifetime? Or, maybe you should just remove it, since it hasn't worked for many, many months now. I'm an optimist by nature, so I do click on it every now and then, with the faint hope that it will be working, but.....my hope is crushed again and again, and I am enveloped in a dark and bleak despair, so dark and bleak that there are days nothing but chocolate can save me from tossing myself off the nearest bridge. Please, Alan, get this fixed. I'm never going to lose weight otherwise.😂😂😂
Please stay safe and enjoy the chocolate!
This fix is complex. Doug has been working around the clock for months trying to get this resolved but he's yet to be successful. We're so disappointed in him we put him down in the basement until he gets this fixed. He's pretty hungry. If you have any chocolate you'd like to donate, please send to eBay HQ.
I do feel the pain on this issue and it remains our top priority. We are closer to a fix but I'm unable to provide an ETA on that.
Thanks for your patience 🤝
OMG, LET HIM OUT!!! He needs some sunshine so he can see the light!
Thank you for a good hardy laugh!!!
@tunicaslot wrote:
alan@ebay wrote:
Join the Community team here at 1 PM PT on May 22 for our weekly Community Chat with eBay Staff. No set topic this week, so feel free to share your general buying and selling questions.
The chat will be open for questions from 1-2 pm PT, and then we'll close it down.
If you are new to the chat, welcome! Simply reply to this post with your question after 1 pm.
Thanks!
Not a question but a comment - I'm not able to leave feedback for my buyers. I leave feedback but it doesn't go through. Maybe want to pass that on to the tech team.
Thanks guys!
Hi @tunicaslot - thanks for letting me know. I have a few similar reports over the last week, but those members were receiving specific errors - anything similar for you or just the weird bait and switch of making it look like you've left it just fine but it doesn't take?
@a_c_green wrote:
Hello all,
I'm following up on a problem first reported back at the beginning of the month, where someone rolled out a new Shipping confirmation message that's basically missing all the data for the shipment, making recordkeeping very difficult. brian@ebay has said that he will be following up on this, first reported two weeks ago, so we're hoping that you might have an update from the Shipping team on progress toward restoring this.
Basically, a lot of the emailed information you would keep for your Shipping record is simply missing. Comparing the sparse new version (left, below) to the old (below right; personal data redacted) makes the oversights glaringly obvious:
New (left) vs. Old (right) Shipping Confirmation records
Items missing from the new confirmation message include:
- Listing title of sold item, and listing number
- Tracking number
- Ship-To: address
- Shipped From address
- Sale price
- Listing end date and time
- Buyer's ID
It's really not much of a "Summary" at all; it barely shows anything specific to the sale.
There is a generic link back to the Manage Shipping Labels page, but (significantly) there is no direct link to the specific item transaction for which this label was generated, so once you get back to that page, you still don't know which item to look at. Furthermore, the Manage Shipping Labels page cannot display any record older than 90 days, so beyond that point, it's gone.
Also, in a somewhat bizarre detail, the Payment Method shown as "PayPal" in that email is provided as a hyperlink, but clicking on that does not lead to the buyer's purchase, or the label purchase, or anything similar. Instead, clicking on it will pop up a Send Money window (?) soliciting money to be sent to Feedback at eBay (??). I have no idea what this is supposed to achieve:
PayPal link from the "Service Summary" message
The new notification message does not deliver anything remotely useful, and the details missing from that will soon be gone completely if the seller does not manually copy the records out of eBay, something that we should not need to do.
eBay really needs to show the old notification message to the programmers responsible for the new one, and direct them to fill in the missing details. Thanks.
Hi @a_c_green, we still don't have an update on this, but I'll be sure to let you know when I do have more information.
@vrykalak wrote:
@Anonymous wrote:
@postcardcountry wrote:Sending Offers to Buyers:
I would truly like to use this feature more, but for some reason eBay is throttling my efforts.
Over the last 14 days, 82% to 99% of my watched listings are 'not eligible to send offers'
When I have done my calculations, I have excluded those items that do not have at least 2 1/2 days left, the ones I have sent offers to and the ones I don't want to send offers to.
So what exactly makes an item/watcher combination ineligible?
Will there ever be anything in writing to explain this?
Hi @postcardcountry, if the buyers who are watching an item have elected to not receive these kinds of offers then you won't be able to send offers on those items. While the listing may be eligible, the watchers are not, so it will return an error message when attempting to send an offer.
" if the buyers who are watching an item have elected to not receive these kinds of offers"
I was never asked if I want to receive offers from sellers.How would a buyer have set that? and why? I bet it's a default.
It is in your Site Preferences.
