Hello all,
I'm following up on a problem first reported back at the beginning of the month, where someone rolled out a new Shipping confirmation message that's basically missing all the data for the shipment, making recordkeeping very difficult. brian@ebay has said that he will be following up on this, first reported two weeks ago, so we're hoping that you might have an update from the Shipping team on progress toward restoring this.
Basically, a lot of the emailed information you would keep for your Shipping record is simply missing. Comparing the sparse new version (left, below) to the old (below right; personal data redacted) makes the oversights glaringly obvious:
Items missing from the new confirmation message include:
- Listing title of sold item, and listing number
- Tracking number
- Ship-To: address
- Shipped From address
- Sale price
- Listing end date and time
- Buyer's ID
It's really not much of a "Summary" at all; it barely shows anything specific to the sale.
There is a generic link back to the Manage Shipping Labels page, but (significantly) there is no direct link to the specific item transaction for which this label was generated, so once you get back to that page, you still don't know which item to look at. Furthermore, the Manage Shipping Labels page cannot display any record older than 90 days, so beyond that point, it's gone.
Also, in a somewhat bizarre detail, the Payment Method shown as "PayPal" in that email is provided as a hyperlink, but clicking on that does not lead to the buyer's purchase, or the label purchase, or anything similar. Instead, clicking on it will pop up a Send Money window (?) soliciting money to be sent to Feedback at eBay (??). I have no idea what this is supposed to achieve:
The new notification message does not deliver anything remotely useful, and the details missing from that will soon be gone completely if the seller does not manually copy the records out of eBay, something that we should not need to do.
eBay really needs to show the old notification message to the programmers responsible for the new one, and direct them to fill in the missing details. Thanks.
@pursesbrasplusmore wrote:
Hi,
As a seller, I have a late return for a garment doesn’t fit case that I'm unsure how to deal with.
Item purchased 4/14/19
Shipped 4/14/19
Delivered 4/19/19
Return requested & accepted 5/7/19
Ebay message said they’ve asked the buyer to ship the item by May 14 or they may close the case. I thought ebay would auto close case, but they didn't.
Buyer did not send back within 5 days
USPS Return Acceptance 5/20/19 (past the 30 day return policy).
Since I had a 30 day return policy listed on this item, I thought they couldn't return it after 30 days. Any help will be greatly appreciated!
Hi @pursesbrasplusmore - thanks for taking care of the return request for your customer! If you've accepted the return and the buyer fails to ship the item back to you within the time frame specified you can ask us to step into the return and we can close the request out. We will not automatically step into a return request without being asked to by one party or the other.
If the item is on its way back to you and you receive it, I'd hope you'd consider working with the buyer to get the situation resolved to your mutual satisfaction. This is particularly relevant as buyers have other avenues of protection outside of eBay (PayPal, financial institutions, etc) that we do not have control over. Thanks!
@yild_123 wrote:
Hi there and thanks for taking my question. My eBay developer account has been suspended/banned and we are out of business until we can figure out what has happened. All I was able to get was the following:
"eBay has determined that you have violated the eBay Developers Program Terms of Use and API License Agreement.
Consequently, your license to use eBay’s Developer Tools and Application Programming Interfaces has been revoked and your developer accounts terminated "After that email they also terminated his developers personal account. He had to use his personal developer account because when you are banned you cannot open a ticket unless you have an account and my account was banned as well. There is not way at this point for me to get in touch with the eBay developers to hopefully see what the issue is and if there is a way to fix this problem. We tried responding to_EDP_CSPORTAL@ebay but there was no response to multiple emails.On 5/15/19 we were suspended by the ePN Staff without notice or follow up. I am hoping we can see what we did to see if there was a possibility to be reinstated? We started this exclusive project 6 months ago and have so for put in about $40,000 building it. We have always practiced white hat procedures but we also know that mistakes do happen and were hoping to see what we did to potentially be out of business just like that.The only thing that is scary about joining the eBay Affiliate network (If this is standard procedure) is if you do something wrong then you will not be warned, you will not receive follow, you will only be banned and everyone inquiring in your behalf will be banned as well. This is what is happening to me.Please let me know if there is anything we can do to fix this. Thanks in advance.
Hi @yild_123, unfortunately this is outside of the Community teams scope to assist with (it's also outside of what customer service can assist with). The API team offer's direct support for issues and they revoke access themselves. If they've determined that a serious enough violation occurred then they will revoke access. My understanding is this is a final decision when made.
@mendelsons wrote:
One for the suggestion box:
On sending offers to buyers from messages, one inconvenience when a buyer is asking for free shipping (high percentage of buyers will ask) is that in order to set to free shipping it can be pretty cumbersome when using a third party tool (channel advisor) to list items on the site. It would be nice to have a check box for free shipping next to the box where you enter the value of the offer.
Hi @mendelsons - I'll get this one passed on, thanks for the suggestion!
@aikatt wrote:
https://pay.ebay.com/rxo?rypsvc=true&pagename=ryp&cartid=100013033309020&action=create
It just happened again, same url.
Access Denied
You don't have permission to access "http://pay.ebay.com/rxo?" on this server.Reference #18.590fd717.1558556147.500addd
Thanks for this @aikatt! I'll get a report filed with tech on this. In the meantime you could try another browser!
