mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@gwzcomps wrote:
So staff have made it quite clear there won't be any increases to the number of buyers we can block. Policies have made it quite clear we are being setup to fail. So how am I supposed to protect myself from these boredom buyers abusing SNADs?
I just had a buyer ask me a question after they bought an item making it quite clear they didn't understand what they were buying. Can I cancel the sale or are you guys gonna do what you have done in the past? Force me to go through with it and set me up for failure???
@gwzcomps, we recommend sellers take the same steps to protect themselves under these circumstances as any other business; ensure accurate descriptions, clear photos, purchase insurance for loss or damage, and factor potential losses into their business model. Many businesses follow these steps in the face of the occasional difficult transaction and mange to remain successful.
@gwzcomps wrote:
I feel like there should be a separate weekly chat dedicated to MP since this is new uncharted territory.
They don't so up on the threads no matter how much tagging you do. We have asked for the last couple months for there to be a Weekly chat with the team and I'm confident that Alan and the team [now Rebecca and the team] have passed this request along. Yet here we are and still they don't come. Armed with this information I would say that a separate chat dedicated to MP would bear any fruit. We'd like just be chatting with each other.
@vrykalak wrote:
I noticed Priority Small Flat Rate box is not an option anymore...Actually, several of the Priority Mail options have disappeared. But the "area" boxes are still there. Do you know why?
Hi @vrykalak - great question! If you're referring to the shipping label screen, the Flat Rate box/envelope options are still there, but they're aggregated under the 'Carrier Packages'. If you click that option it will provide a drop down of the various products for you to choose from. (pic below). Thanks!
tyler@ebay wrote:
@vrykalak wrote:I noticed Priority Small Flat Rate box is not an option anymore...Actually, several of the Priority Mail options have disappeared. But the "area" boxes are still there. Do you know why?
Hi @vrykalak - great question! If you're referring to the shipping label screen, the Flat Rate box/envelope options are still there, but they're aggregated under the 'Carrier Packages'. If you click that option it will provide a drop down of the various products for you to choose from. (pic below). Thanks!
I think there may be a little more to this than that. For example I was preparing to ship an item this morning and media mail option was no where to be found. It wasn't due to my category or anything like that because I've sold off that listing before without issue. But this time there just was no option for it. So I had to go elsewhere to print my label.
I've had this happen before but I haven't reported it as I'm not going to hold up my shipment waiting for the proper way to handle it that could cause me a defect and more importantly a customer problem.
@dhbookds wrote:
I rarely buy anything on Ebay......I rarely buy anything period.....lol
But I did spring for a garden item on Sunday.... Today I get a message from ebay that the item has shipped......and then a message from the seller (apologizing) that due to virus shipping problems this item won't ship for 15-30 days...do I want to cancel? A bit confusing. I checked and it does show shipped, but no tracking # (lst class from Cal). I did tell him to cancel.
Two questions
How did I get a message from Ebay that it shipped? Only way I can think of is that seller bought a label and will void it at some point?
In normal times, since I canceled, would the seller get an out of stock? I realize they are protected now because of the virus rules, but just curious. I did tell him to cancel as need it quicker than 30 days....squash bugs don't understand the virus delay......and purchased from another seller who will hopefully have it.
Hi @dhbookds - you'd think the squash bugs would be a bit more considerate considering recent events! 😉
When it comes to your questions:
1. If a seller marks the item as shipped, it would trigger the notification to you. This would be whether or not we can verify if the item has shipped since we do not require the use of eBay Labels.
2. This depends on the reason selected when the seller cancels the transaction.
I hope this new seller has them in stock for you and can get them to your garden quickly!
@ekmadonna wrote:
Hi, 2nd question. What is going on when I am signed into one account and then hit the back button when reading a Ebay message for example and get diverted to my OTHER ACCOUNTS Message Page? This has been going on for over 2 weeks? It also happens when I am viewing my Saved Sellers or Watch list. Not always but occasionally. Why is this happening it is very annoying and worse it makes me feel very uncomfortable with the question of Exactly How SECURE IS THIS SITE?
@ekmadonna, that's strange. Based on the information here, it sounds like your internet browser is reverting back to another account you were previously logged into. Try clearing cache & cookies or using an incognito window. You could even use two browsers, one for each eBay account.
@gwzcomps wrote:
brian@ebay wrote:
@gwzcomps wrote:
So staff have made it quite clear there won't be any increases to the number of buyers we can block. Policies have made it quite clear we are being setup to fail. So how am I supposed to protect myself from these boredom buyers abusing SNADs?
I just had a buyer ask me a question after they bought an item making it quite clear they didn't understand what they were buying. Can I cancel the sale or are you guys gonna do what you have done in the past? Force me to go through with it and set me up for failure???@gwzcomps, we recommend sellers take the same steps to protect themselves under these circumstances as any other business; ensure accurate descriptions, clear photos, purchase insurance for loss or damage, and factor potential losses into their business model. Many businesses follow these steps in the face of the occasional difficult transaction and mange to remain successful.
The problem is not my descriptions or photos! Buyers don't look at them or read them because you give them no incentive to! You guys are the problem. You have created this toxic marketplace where the only one held responsible is the seller excluding extreme circumstances. Your poorly thought out policies take away the incentive to put in the effort to be a good seller. I am better off not taking the time to test my stuff, take dog doo blurry cellphone photos and send dirty disgusting products. In the end my sales numbers are going to be the better, I can process more product, and I am still going to pay your extortion fee you threaten me with if I have too many bad buyers! Why should I bother making your terrible company look good when all I get in return is spit in the face...
@gwzcomps, it sounds like you're taking all the steps you can. While difficulties with a transaction can be frustrating, this is a normal part of doing business. You're welcome to report any concerns you have with one of your buyers and we will review.
@mam98031 wrote:
tyler@ebay wrote:
@vrykalak wrote:
I noticed Priority Small Flat Rate box is not an option anymore...Actually, several of the Priority Mail options have disappeared. But the "area" boxes are still there. Do you know why?
Hi @vrykalak - great question! If you're referring to the shipping label screen, the Flat Rate box/envelope options are still there, but they're aggregated under the 'Carrier Packages'. If you click that option it will provide a drop down of the various products for you to choose from. (pic below). Thanks!
I think there may be a little more to this than that. For example I was preparing to ship an item this morning and media mail option was no where to be found. It wasn't due to my category or anything like that because I've sold off that listing before without issue. But this time there just was no option for it. So I had to go elsewhere to print my label.
I've had this happen before but I haven't reported it as I'm not going to hold up my shipment waiting for the proper way to handle it that could cause me a defect and more importantly a customer problem.
Hi @mam98031 - Can you provide me an example to have a look at? I still see the Media Mail option in the Shipping Label screen under the 'Custom Size' section.
@vrykalak wrote:@audiophileman wrote:Is there any way to opt out of MP?
@audiophileman, all eBay sellers will progressively be required to participate in managed payments in the coming months. If you've received communication about preregistering for managed payments and have questions / concerns then you can go here and select "Have us call you" at the bottom of the page. A payments specialist will be happy to help you out
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The referenced page says: Information on fees and how they are calculated will be made available at the beginning of the registration process.
That is abominable! We are all going to be forced into MP without knowing the fees.
I presume the "per item" fee is still there. That will cause MP to cost more for people who sell more than one item to the same buyer than the current method in Paypal, and it will drive many sellers off the platform.
Let me give this one a try. When you preregister it does NOT put you into MP right away. You still will not be going into MP until July. The preregister process is extremely simple and literally takes less than 60 seconds to do as long as you have a checking account ready to be attached to it.
The per item fee will be GONE as of July. HURRAY!!! They are moving to a fee that matches PP currently. It will be one 30 cent transaction fee no matter how many listings the buyer purchases from.
