mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on May 13th for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
@gwzcomps wrote:
I have been working on a spreadsheet to compare MP fees based on the current information I have and my understanding of it. Would it be ok if I post it to the selling board for other people to tinker with? It isn't perfect, but the math should be right and it might be useful for others. Just figured I would check to see if I need approval for something like that.
Hi @gwzcomps - I don't see anything wrong with that, but will need to check on it just to be certain (we may have limits on the types of files that can be uploaded to the Community to prevent security issues).
If we can't get an Excel sheet to upload I'm wondering if you could work with @shipscript to find an alternative. I'll keep you posted!
**Edit to add** there's nothing wrong with doing it per the Community Guidelines - so it's not 'against the rules'. Just wanted to clarify that. 🙂
@vrykalak wrote:@vrykalak it's hard to say what may be happening without an item number to look at. The 'Revise a listing' help page states that sellers can, "Add additional photos (on an auction style listing), but not remove existing photos" when an offer has been received or sent. If you can share an example then I can take a look. Thanks!
Maybe it was not an auction?
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True, it was not an auction.
But why should the rules be different for auction vs. fixed price listings?
Because with auctions there are bids. And if a bid exists on the auction, it is unfair to try and change the listing / purchase agreement AFTER the buyer has bid. That would be the reason for auctions that jump to my mind. Just my two cents.
@creativecrisis wrote:In the current situation, what protections are available for sellers against late shipping?
I've maintained my one-day shipping schedule, but am no longer standing in line at the post office to get manual acceptance scans. Frequently the post office is not providing an acceptance scan on the day I drop off packages. For example, some items I mailed on Monday 5/11 have yet to receive an acceptance scan as of this morning. (!)
I think the postal service is overwhelmed, and I'm very concerned about getting "late shipping" dings as a result. What, if any, protections are in place, and how will they be applied?
Thank you.
Can you ship from your home? Can you do carrier pick ups if they don't fit into your box?
I ask because I live rurally and I do not go to the PO at all and haven't except on rare occasions for years.
I maintain a friendly relationship with my carrier and she knows how important those acceptance scans are for an Ebay seller. She is wonderful about making sure that everything gets scanned. And she never complains. Which is why I reward her so sweetly at the holidays.
IMHO it is really important to build that relationship with your carriers.
@gwzcomps wrote:
Ok thanks. I wasn't 100% sure on how that worked since the boards appear to support general files. Also I know a lot of stuff regarding MP is getting moved to payments so I wasn't sure if a MP post related to selling fees would be ok on the selling board.
I would suggest posting it on both boards so it can help as many people as possible.
@vrykalak wrote:
@vrykalak it's hard to say what may be happening without an item number to look at. The 'Revise a listing' help page states that sellers can, "Add additional photos (on an auction style listing), but not remove existing photos" when an offer has been received or sent. If you can share an example then I can take a look. Thanks!
Maybe it was not an auction?
----
True, it was not an auction.
But why should the rules be different for auction vs. fixed price listings?
@vrykalak, @mam98031's response in post 32 answers this question 🙂
@mam98031 wrote:
brian@ebay wrote:
@mam98031 wrote:
To enable more consistent service when providing eBay Top Rated Seller discounts or applying fees, we’re streamlining the seller evaluation timelines from July 2020.
Currently, the consequences of your monthly Seller Performance Evaluation apply to listings from the same month as the evaluation. Starting in July, these consequences will apply to listings in the month after the evaluation.The transition to the new timelines will begin on the June 20 evaluation.
There will also be changes to the evaluation rules for earning the Top Rated Plus badge and discounts.
Seller Performance Evaluation timelines
- Seller Performance Evaluations on the 20th of the month will affect discounts or fees on transactions in the following month.
- Top Rated Plus discounts for Top Rated Sellers will be applied to qualifying listings the month after evaluation.
- Seller Below Standards Fees or Service metrics fees will be applied to qualifying listings the month after evaluation.
Top Rated Plus badge evaluation changes
From July, your domestic or international returns policy will be part of your Top Rated Plus badge evaluation. Discounts will be based on the country where the items are listed and the item location.
For more information on all of these changes, please go to our dedicated Seller Center page.**********************************There appears to be some confusion over this policy change by Ebay. Some are of the opinion that we are only being eval'd on the previous 30 day period and no longer the previous 12 months or 90 days depending on how many transactions you have in those periods.Would you mind sharing what the above message does not detail that applies to this change? I personally think this change is long overdue.Hi @mam98031! There hasn't been an announced change to the look back period that I'm aware of, so that should remain the same 🙂
I get that and I had no issues following the email. But some have construed this to mean that the look back changed. It might be help to suggest that Ebay create another email for everyone that also explains the look back remains the same.
As a side note, this email ONLY came to My Messages and did not drop into my personal email account like all my other Ebay emails do. If it wasn't for the Unread Message note on My Seller Hub I would not have even noticed this email. So it is possible that many members out there are experiencing the same thing and are unaware of the email all together.
Thanks @mam98031! I can pass along the suggestion 🙂
@gwzcomps wrote:
Ok thanks. I wasn't 100% sure on how that worked since the boards appear to support general files. Also I know a lot of stuff regarding MP is getting moved to payments so I wasn't sure if a MP post related to selling fees would be ok on the selling board.
Good point @gwzcomps - I've asked mods to be particular and move threads about payments to the Payments board for a few reasons: A) It's a lot easier for us to calculate the volume coming through on the boards to report on it, and B) it's a lot easier to get payments teammates to engage on one board instead of sending them out 'into the wild' where they may or may not find posts that they can help with.
If we can get your fee-sheet sorted I don't see a problem in keeping it on Selling, or maybe even cross posted.
@gwzcomps wrote:
@mam98031 wrote:
@gwzcomps wrote:
Ok thanks. I wasn't 100% sure on how that worked since the boards appear to support general files. Also I know a lot of stuff regarding MP is getting moved to payments so I wasn't sure if a MP post related to selling fees would be ok on the selling board.I would suggest posting it on both boards so it can help as many people as possible.
Is there a way to post it on both boards without breaking the duplicate post rules? Also I might want to get a second set of eyes on it before I post the final version if you have any interest in helping?
Good question. I would thing that is duplicate posts on the same board. But I do not know for sure?
