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Here is the message I get when trying to update based on the new required item specifics
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Edit: A reply to this comment can be found here
@gwzcomps wrote:
brian@ebay So you have told several sellers today it is our job to maintain eBay's item specifics system by emailing "sdsupport@ebay.com". Where do we send the bill for our services when it comes to maintaining your site? Personally as a specialized IT support tech my billable rate is $100 an hour. I wouldn't mind tracking my time when I report these problems if it means getting reimbursed.
@gwzcomps we have different avenues where sellers can report issues, such as calling customer service, using the 'comment' option on Seller Hub pages, and in the case of item specifics emailing sdsupport@ebay.com. Sellers aren't required to report issues they encounter, but it definitely help us pinpoint them quicker. User reports are an important part of finding bugs for most if not all web sites and programs, and we appreciate the time members put in to help us identify issues.
@dhbookds wrote:
By the way........I like the Blue outlines for ebay answers.....thanks..........but I do hope it isn't a substitution for the ebay logo on a post that has an ebay answer on the main board? That Shelia promised some wks ago?
@dhbookds - I am glad that you like the blue box! The logo being added is something that's still being worked on. We don't currently have a release date.
@inceptions wrote:
brian@ebay wrote:
@stuff4divas wrote:
Concierge Department (gone?)
Hello,
Lots of conflicting info regarding the Concierge Department (CD).
Is it still in existence but with a different name ‘Premium Services’?
I had a chat with Conor a few days ago and was told the CD was on ‘hiatus’.
So what is the criteria to be included into this program? Conor told me I was qualified but had to be invited.
Ages ago, I was on the eBay TRS program with a dedicated phone number that was totally awesome. Well informed CS reps, but that disappeared and I was never transitioned into the CD.
Anyone with any solid info on this?
Thank you, stuff4divas
@stuff4divas It sounds like you were given incorrect information. Concierge is still a service we provide and is not on hiatus. We don't have a list of qualifications to share, but invites are sent to sellers when their accounts to qualify.
Hi brian@ebay
Can you check to see why my account doesn't qualify and let me know? I've never received an invite though I see plenty of smaller TRSs who are in this program.
Thanks!
@inceptions there isn't a list of criteria available for me to reference, so I won't be able to determine why your account isn't currently in the concierge program, unfortunately.
@ekmadonna wrote:
Since the Category changes yesterday I have not been able to Change an item from one category into a new one using the BULK EDITING TOOL! All I get is a immediate "THERE HAS BEEN A SYSTEM ERROR" Message. Any idea when this will be fixed as it is surely related to the poor rollout of the consolidating of so many categories across the site into NEW ONES. And also will all the previous ITEM SPECIFICS I have filled out that have been wiped out with the move of items to new categories show up eventually or am I expected to redo countless hours of previous work all over again? If the answer is Yes I will be expected to then I would rather just pull the listings off the site for good.
@ekmadonna my understanding is that item specifics should remain. If you're seeing otherwise then I'd love some item numbers as examples. Feel free to tag me in a separate thread with some examples and I'll get them reported.
@c.b. wrote:
HI - thanks for being here...
When looking up "sold" listings, if we sort by sold price, they are in order by LISTED price -- even if there was a best-offer accepted that was lower or higher than that listed price. in other words...there is no way to know if an item that was listed at 2.000 dollars actually sold for 600 dollars bc the sold listings show it at 2k...and when sorted, will put it in dollar amount order based on LISTED price. that was changed about a year ago -- before that, we could at least sort it by sold price and even tho it still DISPLAYED the listed price, it would put it IN ORDER by ACTUAL price paid. Even if we don't know the exact amount paid, at least we knew the general price range when gauging prices for listing or for bidding. Can that be fixed or put back?
...Or...now that Terapeak is avail to us all... are the Terapeak sales prices the ACTUAL price paid? What does Terapeak show for sales numbers?
Hi @c.b. - the Terapeak Research page does have a sold price range aggregate metric, but it's not clear on whether or not that includes the actual accepted Best Offer price of an item or the price it was listed for (officially: this metric provides insight into the lowest transaction price and highest transaction price contained in your search results)
Ultimately a Best Offer is a price that a member may be willing to accept but not always something that they want broadcast (part of the reason why the decision was made to remove exact prices). I can't promise this will ever change in the future, but I'll make sure to get it sent on!
