Edit: Please read the FAQ about the new "All Selling" page here.
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@crazystuff4sale wrote:
Are you going to send some clear communication to all sellers to let them know about changes to the Guaranteed Delivery program? I am referring to effectively ending the program by retiring the "Handling Time Option." It might be a good idea to inform CS and clean up all the confusing help pages on GD that still show old information about qualifying by handling times. Basically no one knows what's going on and they are wasting lots of time trying to figure out why none of their listings show up in 4-day delivery searches.
I tried to opt-in and it said I would be put on some sort of wait list. How will that work?
@crazystuff4sale this is great feedback! I'll get those help pages reported to the right team for review. We definitely want them to updated with current and correct information.
Sellers don't have to opt into the new experience. If they meet the below criteria then the new badges will show on their listings.
If a sellers listings show the Fast ‘N Free badge, they'll start to see them automatically update to the new message. Simply continue to offer competitive shipping to qualify:
- Offer free shipping
- Offer same-day or 1-day handling
- Upload your item’s tracking details
- Estimate arrival within 4 business days
You'll find more information here about the new shipping badges that replaces Guaranteed Delivery.
@mrstippie1 wrote:
Is eBay having an issue with Chrome? Impossible to revise listings, etc. Each entry triggers a "page unresponsive" message giving you the option to wait, and wait and wait! Unacceptable. It has been like that for about 3 days!
@mrstippie1 no issues that we're aware of. It sounds like this is a browser issue. If you haven't already, clear the cache and cookies from Chrome to ensure there isn't old data that's interfering with loading the pages.
@gwzcomps wrote:On a separate note still no clarification on the random fees I am being credited/debited. Should I take this as a sign that I need to take eBay to court for a random amount?
Another week where we have the same question
@randomsl wrote:
Can anyone describe a way to print the new eBay Standard Envelope labels directly onto a #6 3/4 sized envelope? The labels are not currently being generated in the proper orientation to print directly to an envelope and require rotating and resizing in order to make them functional. It was a huge roll-out for eBay but the labels take too long to manipulate to make them worth using.
@randomsl - Thanks for sharing this! I'm reaching out to the shipping team to see what information I can get on best practices for printing on this size and will follow up here.
