eBay

tyler@ebay · ‎03-24-2021

Edit: Please read the FAQ about the new "All Selling" page here.

Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.

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Tyler,

gwjw · ‎03-24-2021

That is golden and I completely agree. Add on top of it I had a 10 round magazine that wasn't prohibited in any way cancelled and told they were banning all 10 round magazines and I was just one of the first to experience it. Sent me a link to the prohibited page and told to keep refreshing and it would change. 2 months later 10 rounds and under are still shown. I moved them all to another site. Sounds like I may be looking for another site all together.

jimw1776 · ‎03-24-2021

Built on old code? Well, rewrite it to duplicate Classic

brian@ebay · ‎03-24-2021

@3483laura wrote:

BRING BACK CLASSIC VIEW SELLING PAGE!

@3483laura we do not have any plans to bring back the classic All Selling page. The Community team has shared members feedback with the appropriate team. We also suggest sharing your feedback using the 'Comments' link on the new Selling pages. Thanks!

Brian,
Community Team

tyler@ebay · ‎03-24-2021

@mr_lincoln wrote:

The New All Selling page that replaces the Classic My eBay Selling pages is VERY poor. Here is an initial list of problems:

-NO running monthly total (sales dollars)

-NO running number of Auctions with bids

-NO running number of bids on above Auctions

-NO Link to the Shipping Labels page

-NO link to the Deleted file

ALL of the above are on the Classic pages in about a 2" square area, its a quick check I make just to see if anything is happening and is RIGHT THERE when the page opens, I DON'T have to go searching for Auction listings to even see if I got any bids. When eBay's Seller Hub rolled out it was based on 31 day totals ... we told you back then that that is worthless information. It's still worthless, we need MONTHLY amounts and totals, just like the rest of the world runs on, MONTHLY ELECTRIC BILL, MONTHLY EBAY INVOICE, MONTHLY CREDIT CARD BILL, MONTHLY COMCAST BILL, MONTHLY, MONTHLY MONTHLY.

-The Active list display quantities on the Classic pages were 10, 25, 50, 75, 100, 200 and NOW they are 5, 10, 25, Show all? Seriously??? Of course this goes with the fact that every new page roll out has shown LESS information PER PAGE and this new page is true to form, fewer items per screen and LOTS AND LOTS of SCROLLING.

-As usual, too much worthless information at the top of the page resulting in wasted space ... that has been a reoccurring thee for the last several years ...

Pictorial illustration below ...

Thanks for your input @mr_lincoln! If you haven't already please make sure you're sharing this feedback via the 'Comments?' link so that the development team gets your notes!

Tyler,

clarkphilatelics · ‎03-24-2021

I wish eBay would focus on setting up more effective item specifics consistent with usage in each vertical marketplace. Item specifics in the Stamps category are not consistent with standards established by the Scott US Specialized catalog, top level auction houses, and major dealers. The result? Search filters provided with built-in values by eBay are dysfunctional. Many sellers ignore them or do not have the time to translate properties and attributes from their web sites into eBay Item Specifics. Condition is the most important factor when pricing stamps. Yet, it is missing from the category because of a failure to implement "Unused" and "Used" as Item Condition ID values.

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Edit: A reply to your comment can be found here

bimmerpc1 · ‎03-24-2021

@itscalledapostingid wrote:
I would also like to see Ebay implement some address verification at the time an order is made. I mean this whole platform is about taking orders and having them delivered to people's homes. Other sites have this capability.

This is such a dead simple request, it should have been implemented here YEARS ago.

mrstippie1 · ‎03-24-2021

Thank you. I have already done that (cleared cache, cookies, browsing history, etc.) Still no change.

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Edit: Reply to this post can be read here.

clarkphilatelics · ‎03-24-2021

eBay pages to handle post sales activities are poorly designed. In Seller Hub, the landing page after sending an invoice has no navigation back to the unpaid items page. SixBit is much more efficient. The only reason for having any familiarity with eBay invoice pages was some inability to combine Managed Payments orders through the eBay API. Estimating sales tax is a problem when eBay sometimes fails to supply buyer the buyer location until after payment is received Destination based sales tax in Washington State and elsewhere makes it nearly impossible for sellers or third-party applications to correctly estimate sales tax amounts.

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Edit: A reply to your post can be found here

arielrosemusic · ‎03-24-2021

That has always been a problem. I once had a horrible buyer use racist and insulting language to me in messages and ebay did absolutely nothing about it when I reported it.

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Edit: A reply to your comment can be found here

rkytr · ‎03-24-2021

Why did we change the format on our monthly invoice? There used to be the selling value of the item on one line and the shipping value on the second. Now the total of both are combined. There are still 2 lines for final value fees??? It was necessary to keep the selling value and shipping value separate for bookkeeping reasons. Thank you

gwzcomps · ‎03-24-2021

@ihave2manycars wrote:
I know that there is minimal chance of the old eBay sellers page coming back, but can you ask, beg grovel, plead with the group that designed the new page to give us back our old page until something new and improved, THAT BENEFITS THE SELLERS, can be developed? I would be happy if they would ask sellers for input on what WE need. My guess is that the group responsible for this mess don’t sell, or only sell minimal quantities of items.
It’s a nightmare to see what I need to ship. That for me is my first priority, customer service. Or let me sort how I want to send my orders. The sold page will show you in newest to oldest what was sold, and you have to LOOK to see if it was paid for. It should be the oldest order first, not last! And after we ship, the “to be shipped orders” go away or we have to refresh. Maybe a page that shows the seller what we need to get out. Then give us a page to see what we are still waiting to get paid for.
I really understand it’s your sandbox, and if we don’t like it we can go away. But c’mon…why are you guys making it more difficult for us? Enhance the buying experience, not the selling! For those of us who have been here a while, we know what we are doing. Because without sellers, there are less buyers, and less buyers is lower revenue, and we all know what a slippery slope that can become. Please.
And if the programmers don’t have anything to do here are a couple of suggestions...
Verify ship to addresses with the customer name on file
Change the program so it recognizes that Puerto Rico is a USA address, not an international address.

The problem is eBay literally doesn't care. I have been complaining about eBay's lack of bug fixing and unintelligent site design for years now. They just can't wrap it around their tiny little minds than making the site easier to use for sellers means more money in eBay's pocket. I waste countless hours a year dealing with eBay garbage design that could have been used to get inventory on the site.

Also good luck with prepurchase address verification. I have been complaining about address problems to support for the last 6ish years now. No one has ever taken accountability, just excuses and basically getting spit in the face.

tyler@ebay · ‎03-24-2021

@alcoforever wrote:

brian@ebay wrote:

@mrstippie1 the classic All Selling page was deprecated because it was built on old code and was out of date. We have no plans to change this decision. Members feedback has been shared with the appropriate team. Thanks!

Old code that works well and is thoroughly debugged is not a good reason to get rid of it. As for being out of date, what specifically would make working code out of date?

Hi @alcoforever - the specific information we were given is that the code was built on a legacy tech stack that needed to be deprecated. I'm not particularly technical when it comes to webdev, but that's the reason we have for it. Thanks!

Tyler,

ktseb51 · ‎03-24-2021

Have done that several times.....feels like it goes nowhere.

It is just ebay letting sellers vent without any action on your part.

brittanie@ebay · ‎03-24-2021

@tonyshull262 wrote:

The new seller page is a mess. Instead of seeing everything on one page selling, active, scheduled, not sold etc, you now have to go to individual pages to see them, and if you want to see all of what on there its yet another step. More steps for simple functions is never an improvement. Also, the box on the left hand side that tells you what has sold, what will sell ,what's paid and what's pending is now gone totally. Who thought this up? It looks like it was designed by people who don't even use Ebay. Bring back the option for Classic View, you don't have to axe the new one if someone likes it (I'll bet few do), but at least give the sellers (which is what makes Ebay viable) an option here. None of the new page is cohesive, it gives less information and requires more steps. Seriously, didn't anyone look at this before sending it out and think "this doesn't look helpful"?

@tonyshull262 - Thank you for providing us with your feedback. While there aren't any plans to revert back to the old page, please share your feedback with the developer team by using the 'tell us what you think' or 'share your feedback' links on the new pages. That way they can see this directly.

Brittanie,
Community Team

gwzcomps · ‎03-24-2021

@bimmerpc1 wrote:
@gwzcomps wrote:
On a separate note still no clarification on the random fees I am being credited/debited. Should I take this as a sign that I need to take eBay to court for a random amount?

Another week where we have the same question

They will keep dodging an answer. Mediocrity is the eBay way. I'm not 100% sure, but I think I can take them to small claims court. So there is that.