Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
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@terrisattictreasures wrote:
I purchased an item recently. A few days after paying for my item, the seller cancelled my item. In a message to me, they admitted they ran out of stock. However, when they cancelled, they claimed that I requested to cancel, which I did not. Now there is no option for me to leave appropriate feedback for this transaction or to refute the cancellation. Why can't I leave feedback?
Hi @terrisattictreasures - the reason you are not able to leave feedback is because the order was cancelled with the reason you mentioned. If there was not a problem with your address, and you did not request the cancellation it sounds like this member may have send the cancellation with the incorrect reason code.
If you haven't done so already I'd recommend reporting this incident for us to review - you can do so by using this link and choosing "Seller violated one of eBay's policies", then "Seller doesn't want to complete the sale" and providing their user id and additional details of the interaction on the form. While we won't be able to provide you updates on what action we take - we do use your reports to review and take appropriate action on members who violate our policies.
Thanks!
@gwzcomps wrote:
What is with eBay's fraudulent billing practices? I tried talking to CS, but still have no answer to what this email means about random missed charges I am getting hit for. If you are going to charge or credit me random amounts you owe me an invoice to go with it. If I don't get an answer soon I may just take eBay to small claims court for a random amount that happens to be the maximum allowed in my area...
@gwzcomps @bimmerpc1 That's a good question. I don't have any information immediately available, but I will pass along this feedback. If I get more details then I'll update you in this thread.
Hello @c.b. - We removed the classic 'All selling' page from where it was because it was outdated and based on old code. We have moved this page into Seller Hub, our most advanced tool for experienced sellers. On the new All Selling page you can find:
- All of your listings, orders, unsold listings and drafts in one place
- Links to the Seller Hub Orders and Listings pages
- Additional features and filters
You can view this by going to 'Listings' tab in Seller Hub and selecting 'All Selling'.
There can be several things going on when notifications aren't being received on your phone. I would recommend checking out this article from our app team on things you can do to trouble shoot and if you still aren't receiving them, please post to the Android board and tag mobile_app_help so they a can assist.
