mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@b4b4b4b wrote:Awww Mams I have read your posts for years 🙂
You were so helpful .. sooooo helpful to sellers requesting help with Managed Payments since people just couldn't get any help at all.
Tammy
Oh VERY kind of you to say. I certainly do try. Not everyone appreciates it like you do, but I try to wade through all of that to the ones I am potentially helping. Thank you again for the kind words, they are sincerely appreciated.
@carlqsportscards wrote:
Just want to double check that if I miss some newly required item specifics, and the listings don't renew, that they won't completely disappear. I will find them in unsold and can relist them after making the needed changes, correct?
@carlqsportscards - You are correct, they will follow regular guidelines for listings that are ended and will be in your unsold if we do not renew them.
@my-cottage-books-and-antiques wrote:
A recent post implied that some buyers may have received seller initiated coded coupons, but mistakenly thought they were for site- wide use, rather than confined to that seller's store.
Perhaps the wording of the coupons could be changed to make it even more clear that the coupon is NOT good sitewide?
This is a great point @my-cottage-books-and-antiques - I'll make sure that this gets to the right team for consideration as a future enhancement!
brittanie@ebay wrote:
@valueaddedresource wrote:
You answered my question last week about the Funko Pop Funkoween presale event in part by saying “We have realized some of the items being featured were against our policy and ended the event.”
It appears that eBay removed the banner ad on the main category page and killed the direct link to the event page, but has not ended many of the listings involved which are in violation of eBay Presale Policies and possibly FTC 30 Day Mailing Rules.
So eBay may have “ended the event” but did not address the real problem.
Just do a search for Funkoween - some are from previous years and the seller has them in hand and ready to ship, but many are still preorders from this year that are the same listings that were in the original event.
For example, these are two sold listings from the same seller both clearly in violation of eBay’s presale policies, sold a week after eBay was made aware of this issue.
What is eBay going to do if these buyers don’t get their items? Are they just going to be out hundreds of dollars because they won’t be covered by the MBG and may not be covered by PayPal/CC protections so far after purchase either?
@valueaddedresource Thanks for the follow up. This is something we escalated when we you first reported this and it got some good tracking with that team. If you're still seeing items that violate eBay policy, please use the 'Report item link' on the page to get it reviewed. The appropriate action will be taken from those reports.
Thank you brittanie@ebay - however, it is not an acceptable answer that unpaid users should have to do eBay's job here. That team can easily find the listings through a search.
They can also easily determine if the listings meet the following criteria under eBay's Presale Policies
Presale listings must guarantee that the item will be shipped within 30 days of purchase
The date the item will be available to ship must be clearly stated in the listing
Listings must clearly indicate in the title and description that the item is being offered for presale
There is absolutely zero excuse for eBay shirking responsibility for this issue.
_____
Edit: A reply to your post can be found here
brittanie@ebay wrote:
@b4b4b4b wrote:Regarding stuff4diva's post, when someone clicks, looking for help with Ebay, of course speaking with Ebay or the like is the last option but rather Ebay sends people to these boards. Seems like so many of the posters here should get something, don't you think? And NO, I am NOT talking about me. I post very little here. Just wondering.
@b4b4b4b - We're very proud of the heritage of Community. These boards started out as a peer-to-peer support community and has remained that way ever since. While we're not able to compensate posters on the board, we do want to make sure our mentors feel valued and taken care of.
Just my two cents as I've been a Mentor for quite a while now. The team here, fondly known as the Chat Team have ALWAYS treated mentors with respect and are always willing to lend us a helping hand when we need it.
But being valued by Ebay as a company. I can't say that has been a thing in the past. Last year I was sent some goodies from Ebay and that is the FIRST time in all my years as a mentor that I received something from Ebay.
Tyler once had Ebay send be a backpack and I've put that to good use.
The team here recognizes our efforts, but Ebay as a company, not so much.
@papermoney1948 wrote:
Why do I get constant HTML error and then post flooding?
@papermoney1948 - I'm sorry to hear you've been running into that. Khoros has identified this is a bug on their side and a fix is going to be implemented. We don't have a specific date for when the fix is going to roll out because it depends on some internal things for Khoros, but it is coming.
@mam98031 wrote:
brittanie@ebay wrote:
@stuff4divas wrote:
For quite awhile now, some ebay mentors are getting paid by LimitLess for their answers to posts, so very few of them bother to do it for free on the ebay mentor community platform, with very few exceptions, such as disney, comics and a few others. I get it, why do something for free if you can get paid instead.
But, this not only seems unfair to the community posters that need help and the few mentors that bother to show up to answer them, but is contradictory to the meaning of mentor (as I see it).
Is the partial meaning of mentor “only if I get paid for my wisdom will I answer”?
I feel too guilty to ignore the questions posted on the mentor platform when I see numerous 0 answers.
Even just this morning, after answering numerous mentor posts, I leave for maybe 10 minutes, come back and there are a whole new set of unanswered Q’s!
But I must admit, I start to feel overwhelmed at the lack of help and I do wind up having to take a day or 2 break.
Thank you for any input,
stuff4divas
@stuff4divas - Thank you for bringing this up. We definitely don't want any of our mentors to become burnt out. Our focus for quarter three is going to be on the mentor program and making improvements. While I can't share specifics of what we're planning to do yet, this feedback does help us when reviewing where we'd like to see the program go and how we can grow and improve it.
Currently being a Mentor has ZERO benefits of any kind. I've always been a strong supporter that mentors should get concierge service because many times we are trying to help someone on the forums and we don't know the correct answer. I firmly believe this should be something All Active Mentors should have access to. Not mentors that don't meet some basic thresholds. Some mentors are mentors in name only. They don't participate on threads or in the Ask a Mentor forum. Just my observation.
But having access to concierge service would only make us stronger.
@mam98031 - Thank you for the feedback! This will definitely be our focus and we're excited to see what kind of changes we can get done.
@my-cottage-books-and-antiques wrote:
The deadline for the end of the Everything Else>Adult Category is fast approaching. It is obvious there is still a lot of confusion about exactly what sort of mature content is allowed in categories such as Art, Books, etc. The stated ebay Policy sheds little light on this. I had previously asked that the team responsible for this change be asked to come to the Weekly Discussion. I believe that would still be helpful. No one wants to run afoul of the new rules, but it seems inevitable that some will because the rules are so unclear.
So, any chance of this happening? In the interests of transparency and fairness?
Hi @my-cottage-books-and-antiques - I'd like to see an expert join us for that kind of discussion as well.
I haven't had luck yet, but will ask again. From a full transparency standpoint I'm not sure if it will happen, but haven't been told an outright 'No', so I think it's still a possibility!
