mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@creativecrisis wrote:
On the subject of repetitive posts, I'm amazed by the recent flood of misinformation and paranoia being posted about Managed Payments. It's easy to get annoyed with sellers who haven't informed themselves about a program that started 2-3 years ago, but part of this problem stems from eBay's horrible rollout of MP. The poor communication, lack of transparency, and difficulties with getting customer support have all created a gap where rumors and wild theories can flourish.
I see many posters on the selling board patiently trying to provide responsible information to sellers who are freaked out about joining MP. My question is, why hasn't eBay stepped up to help? Why not have knowledgeable reps come on the boards regularly to respond to some of the questions? At the very least, why not make information about Managed Payments easily accessible from the selling board?
Hi @creativecrisis - we're working to get payments information more available to members on Community by using the 'Get Started' and 'Featured Posts' boxes on the Payments board (link here). We haven't been successful in getting members from the Payments team to proactively respond on the boards, but they are giving us regular content that should address common FAQs. Those posts will be highlighted in the 'Featured Posts' box, and live on the resources board here.
As a team, brittanie@ebay, brian@ebay and myself are working on a larger plan to address misinformation when it comes to payments being managed by eBay, but that hasn't been implemented quite yet. Thanks!
@stuff4divas wrote:@mam98031 wrote:
Just my two cents as I've been a Mentor for quite a while now. The team here, fondly known as the Chat Team have ALWAYS treated mentors with respect and are always willing to lend us a helping hand when we need it.
But being valued by Ebay as a company. I can't say that has been a thing in the past. Last year I was sent some goodies from Ebay and that is the FIRST time in all my years as a mentor that I received something from Ebay.
Tyler once had Ebay send be a backpack and I've put that to good use.
The team here recognizes our efforts, but Ebay as a company, not so much.
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I agree with you mam about the mentors who have taken their personal time out to answer posts, which, of course is part of the meaning of being a mentor.
I rec'd those gifts too! And thought, how nice to be appreciated 😍
(still not sure what to do with those gigantic dominos, any suggestions?) LOL
We here in the Community, especially those such as you who have persevered all these years helping others is what gives eBay a Heart and Soul.
As a business, eBay obviously has to make $$ so we can all be here to work, sell and or buy, but when they did that eBay employees purge some years back, it was worrisome bc a lot of those employees were like us, long haulers with mega knowledge.
I do hope they give us mentors that concierge service.
And remember when eBay had a TRS dedicated department with its own phone number to call for our 'situations'?
I donated them to someone that had a bunch of kids to take care of during the pandemic. They loved them.
That TRS team was FANTASTIC. VERY well trained people. I found them so valuable and was really sad when we lost that benefit as TRS.
@poddster wrote:
Should I reply to the original post or to the last poster to interact with this discussion?
@poddster - Welcome to the weekly chat! We're so happy you could join us! As I'm sure you noticed @a_c_green gave great information on how the chat works here. If you have any further questions let us know!
Thanks for joining the chat this week! It's now closed from further questions, but we will continue working through to make sure they're all addressed.
Thanks!
@valueaddedresource wrote:
brittanie@ebay wrote:
@valueaddedresource wrote:
You answered my question last week about the Funko Pop Funkoween presale event in part by saying “We have realized some of the items being featured were against our policy and ended the event.”
It appears that eBay removed the banner ad on the main category page and killed the direct link to the event page, but has not ended many of the listings involved which are in violation of eBay Presale Policies and possibly FTC 30 Day Mailing Rules.
So eBay may have “ended the event” but did not address the real problem.
Just do a search for Funkoween - some are from previous years and the seller has them in hand and ready to ship, but many are still preorders from this year that are the same listings that were in the original event.
For example, these are two sold listings from the same seller both clearly in violation of eBay’s presale policies, sold a week after eBay was made aware of this issue.
What is eBay going to do if these buyers don’t get their items? Are they just going to be out hundreds of dollars because they won’t be covered by the MBG and may not be covered by PayPal/CC protections so far after purchase either?
@valueaddedresource Thanks for the follow up. This is something we escalated when we you first reported this and it got some good tracking with that team. If you're still seeing items that violate eBay policy, please use the 'Report item link' on the page to get it reviewed. The appropriate action will be taken from those reports.
Thank you brittanie@ebay - however, it is not an acceptable answer that unpaid users should have to do eBay's job here. That team can easily find the listings through a search.
They can also easily determine if the listings meet the following criteria under eBay's Presale Policies
Presale listings must guarantee that the item will be shipped within 30 days of purchase
The date the item will be available to ship must be clearly stated in the listing
Listings must clearly indicate in the title and description that the item is being offered for presale
There is absolutely zero excuse for eBay shirking responsibility for this issue.
@valueaddedresource - Thanks for your input. I obviously don't want you to feel obligated to go through and report items, but the correct process for when you see something that violates policy is to report it so it gets to the correct.
@b4b4b4b wrote:
Sorry with me entering all these posts. I'm sure I will be 99% done after today, the first time I have posted in this "chat."
I have been with Ebay about 20 years. I soooo appreciate Ebay SELLERS and I so dislike what they have to go through (no details) ... I have off and on read the forums for so many years.
Why does Ebay expect people here to report ie Funko products ?? I mean Ebay, when things appeared in the news had no trouble removing 9/11 debris (ok sad example but yeah it happened), Confederate related items ie flags, etc., certain Dr. Seuss books ......... and Covid items, ie hand sanitizer etc etc. I am NOOOOOOO computer expert but no doubt your computers with very little program can instantly pull up listings with certain key word(s). How about doing the same thing with Funko ??? I mean geez, if buyer(s) buy this Funko "stuff" before someone reports a listing, and never gets it, will Ebay refund them ???? That question wasn't answered.
OK I'm out. I will see myself out today !!
Hi @b4b4b4b - we review and remove listings in violation daily, but there are always more that crop up. That's why we'd encourage you to report items that you believe to be in violation of our policies. Working together we can make eBay a better platform for everyone. 🙂
@my-cottage-books-and-antiques wrote:
Tyler, Well, I'll keep hoping. There's a lot of vintage "adult" stuff that , in today's world, is pretty tame, but it is collectible. A lot of sellers would like to continue selling it here, but I suspect ebay is driving away some stuff that probably qualifies as permissible....that could be avoided with a little help from the team...
Agreed @my-cottage-books-and-antiques I'm hopeful we can get someone from policy to at least come through to address those types of items specifically, and the larger 'Can I list these' and 'where do I list these now?' kind of questions.
@glasser wrote:
Don't know if you all saw this discussion
Re: What plans have you made to shut down eBay in ... - Page 2 - The eBay Community
Seems like some eBay information on this topic (if it doesn't already exist) could be good.
Hi @glasser - definitely a useful thread to review, I'll get eyes on it when I'm finished here.
@papermoney1948 wrote:
Please explain this. same ID, one is from .com and 1 is from .ca.
.com
Basic Store Subscription – 1,000 Fixed Price Listings
Pay no insertion fees for 1,000 listings when eBay manages your payments.opens in a new window or tabStart:Jun 1, 2021 at 12:00am PDT
End:Jul 1, 2021 at 12:00am PDT
Used/Left:1Promotional offers, 1 used, 999 left.opens in a new window or tab / 999
ebay.com
List auction-style FREE, up to 250 in select categories
Pay no insertion fee for 250 auction-style listings in collectible and fashion categories.opens in a new window or tabStart:Jun 1, 2021 at 12:00am PDT
End:Jul 1, 2021 at 12:00am PDT
Used/Left:0Promotional offers, 0 used, 250 left. / 250
.ca
Basic Store Subscription – 350 Fixed Price Listings
Pay no insertion fees on 350 fixed price listings, including Good ‘Til Cancelled.opens in a new window or tabStart:1 Jun 2021 at 0:00 EDT
End:1 Jul 2021 at 0:00 EDT
Used/Left:0Promotional offers—0 used, 350 left. / 350
ebay.ca, cafr.ebay.ca
List auction-style FREE, up to 250 in select categories
Pay no insertion fee for 250 auction-style listings in collectible and fashion categories.opens in a new window or tabStart:1 Jun 2021 at 0:00 EDT
End:1 Jul 2021 at 0:00 EDT
Used/Left:0Promotional offers—0 used, 250 left. / 250
ebay.ca, cafr.ebay.ca
@papermoney1948 - It looks like these are the offerings for the Basic Stores on eBay.com and eBay.ca. Our store benefits vary by site.
@my-cottage-books-and-antiques wrote:
I've posted about this before. My customized Seller Hub "Shortcuts" all vanished the other day. They still have not been restored. These were all shortcuts that I have had for a long time, nothing really new.
Am I supposed to continue waiting, or should I just assume all those shortcuts will be lost in time, like tears in rain?
If they haven't restored by now @my-cottage-books-and-antiques, I'm afraid it's a Unicorn dream situation.
I'll get your profile submitted to them to see if there's anything they can do!
