mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on June 5 for our Weekly Chat with eBay Staff. No set topic for the week, so feel free to share any general buying and selling questions you have.
The chat will be open for questions from 1-2 pm PT, at which point we'll close it down for additional questions and continue to work on responding to any remaining queries.
If you are new to the chat, welcome! Simply reply to this post with your question after 1 pm and we'll be happy to look into it 
@my-cottage-books-and-antiques wrote:
So, Summer Seller Update...next week?
What, don't rush my life. Summer hasn't even started yet, it is still Spring! 
alan@ebay wrote:
@dtexley3 wrote:WHY O WHY O WHY did someone in eBay decide that it would helpful to hide seller offered shipping options in our listings? I offer options because depending on where the buyer is different services work better FOR THE BUYER. Why does eBay think they are a better judge of how a buyer wants their item shipped than the buyer themselves?
This ranks very high in unnecessary and useless "disruptive innovations".
Hi @dtexley3,
This is an improvement to the buyer experience. As a buyer, it confused me to see multiple delivery options for the same day at different prices. It just didn't make sense for us to continue displaying conflicting information when buyers are at the checkout. If confusing information is displayed at the checkout, there is a very real risk that a buyer will abandon their purchase and go elsewhere. That is not good for eBay sellers.
Thanks.
I have friends that do not like USPS due to package delivery issues and choose Fed Ex or UPS shipping for their shipping method, how are they to choose their preferred shipping method if it's hidden because it costs more?
There are rural customers also that prefer UPS and Fed Ex so they do not have to go to the post office to pick up their mail.
@thepapertrail wrote:
1. I ship from the next town over. That is our closest USPS location.
-Our listings show the zip code (city where our items are located).
-Our labels have a different ship from zip code (next city over which is the same as our return P.O. Box on the label).
We DO NOT dropship, but does this setting effect our listing exposure within the algorithm? Should we change anything to get exposure back? Thanks! 🙂
2. Do you plan to fix the Cart to allow Buyers and Sellers the ability to use Combined shipping AND for Buyers to be able to request an updated invoice on a multiple purchase before paying? Thanks again!!
Hi @thepapertrail - response below:
1. There is not an issue if your item location and item ship-from ZIP codes are different, as long as they are accurately represented (if your 'ship from' was not the ZIP you were actually sending from, for example).
2. The current intended function of the cart is to disallow invoice requests on items you have already offered shipping discounts with. Because the only discounts you can offer via invoice are shipping related, it was seen as a redundant feature. Thanks!
@my-cottage-books-and-antiques wrote:
So, Summer Seller Update...next week?
I hope not! I am on vacation for the next couple of weeks. 
@comics-scifi-collectibles wrote:
tyler@ebay wrote:
@ittybitnot wrote:Could you please explain why ebay removed and refuses to reinstate the "Report" button in the ebay message system?
It seems to me this feature is needed by users more than ever. There have been increasing reports on the boards of many scam attempts made through this system including but not limited to:
SHIPPING REDIRECTS i.e. "My father just had a heart attack and I need to leave the state to take care of him...can you ship to this address instead...?" Most often the 'request' is made by a member who is not even the buyer of record.
[...]
Logically (probably only to me), reinstating the link to report inappropriate use of the message system would be of benefit to ebay users. Calling CS is time consuming and seems an antiquated and unintuitive way to report the fraud occuring on the site via the message system.
I just want to second this... we get SOOO many of these types of issues on the M2M boards.
I want to third this... 
and I'd also like to point out that the Shipping Redirect scam in particular is a bulk script scam, sent out in bot fashion, in bulk, to sellers who have recently (i.e. within the past hour or so) sold a big-ticket item. Thus, minutes count as far as how fast this can be reported.
It's much easier and quicker for a seller who recognizes the scam to just click a Report link in the message itself and fire off the notification to Trust & Safety, who can then slam the spammer account ASAP, as opposed to the length of time that can elapse before some recipient has the time to pick up the phone, call CS, and try to convey to them a sense of what's going on regarding the spamming and what needs to be done to stop it. A lot of additional sellers can be hit up in that time; it shouldn't need to take that long. Restoring the Report link to the messages will go a long way toward fighting this.
alan@ebay wrote:
@my-cottage-books-and-antiques wrote:
So, Summer Seller Update...next week?I hope not! I am on vacation for the next couple of weeks.
Couple, I thought you were leaving for four weeks, or did I misunderstand another post I read from you. Be gentle, I'm getting old and my memory isn't what it once was. 
@mam98031 wrote:
brian@ebay wrote:
@goodluckselling wrote:
We are a registered business in Florida and collect and submit local sales tax on all Florida delivered orders on eBay. We are verified by eBay as a registered business. Our setting are in place on the eBay sales tax table and work as intended.
If and when my home state of Florida requires internet sales tax to be collected: will eBay still let me collect and submit it myself or will they take over this task for me?
Good Luck Selling!
Hi @goodluckselling, we can't speak specifically to how Florida may handle online tax collection until they release their laws. With that said, current states are requiring the facilitators to collect and remit tax. Since eBay is required to do this the option isn't available for sellers in those states.
On the same subject but a different question.
For sellers affected by the Facilitator laws, IMHO it would be really helpful if Ebay designed a report that we could all access that was specific to the sales tax, by state that Ebay collects on our behalf. But most especially in the state in which we do business.
Some states, like the one I'm in will require me to report the Gross amount of taxable sales within my state and will also allow me to take a deduction from the gross sales for those sales in which Ebay collected sales tax on. A report specific to this issue would be enormously helpful.
Hi @mam98031, there is currently a report that breaks up sold items by state. This also shows if and how much tax was charged per transactions. On the Orders page in Seller Hub, click "Download report" in the upper right. If your Orders page doesn't have the 'Download report" option in the upper right, then you can check mark items and select "Other action". From here, choose "Download". This report also shows which state the buyer is in and if and how much tax was paid. I hope this helps!
@mam98031 wrote:
I recently have been experiencing a problem with the Seller Hub. If I go into my Order screen for Awaiting Shipments, I am able to see all my current sales that need to be shipped.
I select one and create the shipping label, print it off and then click on the link to go back to Awaiting shipments. When I do that, there is NOTHING showing in my Awaiting Shipments. I have to go back to the Order tab at the top of the page and then click again on Awaiting Shipments and then they all appear. This has been happening for at least 3+ days.
Hi @mam98031 - that seems really odd, I want to dig into that more. I'll be in touch after the chat!
alan@ebay wrote:
@my-cottage-books-and-antiques wrote:
So, Summer Seller Update...next week?I hope not! I am on vacation for the next couple of weeks.
So that's a NO?
brian@ebay wrote:
@mam98031 wrote:
brian@ebay wrote:
@goodluckselling wrote:We are a registered business in Florida and collect and submit local sales tax on all Florida delivered orders on eBay. We are verified by eBay as a registered business. Our setting are in place on the eBay sales tax table and work as intended.
If and when my home state of Florida requires internet sales tax to be collected: will eBay still let me collect and submit it myself or will they take over this task for me?
Good Luck Selling!
Hi @goodluckselling, we can't speak specifically to how Florida may handle online tax collection until they release their laws. With that said, current states are requiring the facilitators to collect and remit tax. Since eBay is required to do this the option isn't available for sellers in those states.
On the same subject but a different question.
For sellers affected by the Facilitator laws, IMHO it would be really helpful if Ebay designed a report that we could all access that was specific to the sales tax, by state that Ebay collects on our behalf. But most especially in the state in which we do business.
Some states, like the one I'm in will require me to report the Gross amount of taxable sales within my state and will also allow me to take a deduction from the gross sales for those sales in which Ebay collected sales tax on. A report specific to this issue would be enormously helpful.
Hi @mam98031, there is currently a report that breaks up sold items by state. This also shows if and how much tax was charged per transactions. On the Orders page in Seller Hub, click "Download report" in the upper right. If your Orders page doesn't have the 'Download report" option in the upper right, then you can check mark items and select "Other action". From here, choose "Download". This report also shows which state the buyer is in and if and how much tax was paid. I hope this helps!
Thank you. Yes I've looked at the report. I have to download it and sort out the information I need for my specific state. IMHO Ebay could make this much easier on sellers by giving us more search perimeters.
