eBay

tyler@ebay · ‎06-24-2020

Good afternoon everyone and welcome to the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!

The chat thread will remain open until 2 PM PT, at which point we'll close thread from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will work review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

Tyler,

tyler@ebay · ‎06-24-2020

@papermoneyforme wrote:

Tyler, I am getting very tired of Ebay and their shipping time issues.

I have 10 day handling time and order received on a 2 or 3 day interval, some show ship by date correct and some will show overdue shipping after 1 day.

I am not the only one reporting this and maybe it is time for Ebay to forget new things that on one wants and fix all the broken stuff that people do want.

When will these types of issues be actually fixed instead of receiving lip service and nothing happening.

Maybe the new CEO should get some tech staff to look after these types of issues.

I for one, and many others are loosing trust and faith in Ebay as nothing gets fixed.

Hi @papermoneyforme - this is a known issue that's being worked on.

If you haven't been added to the open ticket please let me know and I'll reach out for more details to get that done.

Thanks!

Tyler,

pburn · ‎06-24-2020

Thanks, Trinton!

My intent was not accusatory, just curiosity. I wasn't aware of which responsibilities were whose. And I certainly understand implementing one little change can set off a domino effect, and I know that's why Beta testing is so important but doesn't always identify everything.

mtgraves7984 · ‎06-24-2020

tyler@ebay

I know you're ready to smack me with the gloves I still can't list.

Stuck in my Drafts... ANSELL Versatouch Gloves-#23 201-P57BL-Blue-XL/10-Food Svc/Industrial-24" Long.

You gave me the go-ahead, but eBay gave me a red warning... so I just saved the draft again.

Should I just use 'Sell Now' from another seller's listing?

I'll keep an eye on my messages and my email this time. Thanks in advance. Or again... whatever.

gwzcomps · ‎06-24-2020

@Anonymous wrote:
@gwzcomps wrote:
@lesctag wrote:
Tyler - Reporting items and reporting bad sellers seems to lead to no changes.
I'm willing to bet even if I buy known counterfeit items from bad sellers and file a complaint eBay still wouldn't deal with the sellers. eBay only targets smaller sellers because they have less of a leg to stand on.
Hi @gwzcomps, you would lose that bet 🙂 All sellers are subject to the same policies. Not only do we not want counterfeit items on our platform, allowing counterfeit items to be sold poses significant risk to the health of our platform, and serious legal ramifications. Please report any concerns you see so we can keep the site a safe place to buy and sell.

Dangerous counterfeit electronics run rampant on eBay. I can report till I am blue in the face. I made a post to supply in my report to provide evidence. A lot of the scammers have TRS protections they can abuse to hide what they are doing. Many of my customers have been scammed by these counterfeits. I think I am going to buy some of the batteries I need and take your bet.

mam98031 · ‎06-24-2020

@gwzcomps wrote:
@Anonymous wrote:
@gwzcomps wrote:
@lesctag wrote:
Tyler - Reporting items and reporting bad sellers seems to lead to no changes.
I'm willing to bet even if I buy known counterfeit items from bad sellers and file a complaint eBay still wouldn't deal with the sellers. eBay only targets smaller sellers because they have less of a leg to stand on.
Hi @gwzcomps, you would lose that bet 🙂 All sellers are subject to the same policies. Not only do we not want counterfeit items on our platform, allowing counterfeit items to be sold poses significant risk to the health of our platform, and serious legal ramifications. Please report any concerns you see so we can keep the site a safe place to buy and sell.
Dangerous counterfeit electronics run rampant on eBay. I can report till I am blue in the face. I made a post to supply in my report to provide evidence. A lot of the scammers have TRS protections they can abuse to hide what they are doing. Many of my customers have been scammed by these counterfeits. I think I am going to buy some of the batteries I need and take your bet.

@gwzcomps

What TRS protection protect sellers that are selling counterfeits?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

papermoneyforme · ‎06-24-2020

tyler@ebay wrote:
@papermoneyforme wrote:
Tyler, I am getting very tired of Ebay and their shipping time issues.

I have 10 day handling time and order received on a 2 or 3 day interval, some show ship by date correct and some will show overdue shipping after 1 day.

I am not the only one reporting this and maybe it is time for Ebay to forget new things that on one wants and fix all the broken stuff that people do want.

When will these types of issues be actually fixed instead of receiving lip service and nothing happening.

Maybe the new CEO should get some tech staff to look after these types of issues.

I for one, and many others are loosing trust and faith in Ebay as nothing gets fixed.
Hi @papermoneyforme - this is a known issue that's being worked on.

If you haven't been added to the open ticket please let me know and I'll reach out for more details to get that done.

Thanks!

Tyler

Open tickets mean very little to any sellers any more as Ebay seems more concerned about implementing what makes them more money than fixing a worn out broken site.

tyler@ebay · ‎06-24-2020

@mtgraves7984 wrote:

tyler@ebay

I know you're ready to smack me with the gloves I still can't list.

Stuck in my Drafts... ANSELL Versatouch Gloves-#23 201-P57BL-Blue-XL/10-Food Svc/Industrial-24" Long.

You gave me the go-ahead, but eBay gave me a red warning... so I just saved the draft again.

Should I just use 'Sell Now' from another seller's listing?

I'll keep an eye on my messages and my email this time. Thanks in advance. Or again... whatever.

Hi @mtgraves7984 - well that's just plain annoying, isn't it? I'll do some digging and see what I can find out. 🙂

Tyler,

Anonymous · ‎06-24-2020

@ensus2015 wrote:

Thank you but I just rec'd another email from CS now trying to blame it on the carrier delay. They also said they can't do anything because it happened before the pandemic - I'm beginning to think they're not reading most of what I've sent!! This happened last week. They are refusing to remove these unwarranted and undeserved dings - the negative impact on my account, from my seller dashboard.

One order - Payment received 6/17, tracking uploaded, USPS scanned and shipped on June 19th. – shipped within 2 days of my 3 day handling time – WAS DELIVERED 6/22

another order - Payment received 6/16, tracking uploaded, USPS scanned and shipped on June 17th. - This item was shipped ONE DAY after it was paid for!! This is all recorded in my ebay. – WAS DELIVERED 6/19

another order 13-05243-68199 – Payment received 6/17, tracking uploaded, USPS scanned and shipped on June 19th. – shipped within 2 days of my 3 day handling time. WAS DELIVERED 6/22

So, saying I can have CS review it is a bit less than encouraging. 😪

Hi @ensus2015, if this has an impact on your account, we can review that impact and make necessary adjustments. Contacting Customer Service to have examples reported or added to an existing investigation is also an option. Once we've identified the scope of a technical issue like this, we will be able to automatically apply protections to anyone impacted.

tyler@ebay · ‎06-24-2020

@papermoneyforme wrote:

tyler@ebay wrote:

@papermoneyforme wrote:

Tyler, I am getting very tired of Ebay and their shipping time issues.

I have 10 day handling time and order received on a 2 or 3 day interval, some show ship by date correct and some will show overdue shipping after 1 day.

I am not the only one reporting this and maybe it is time for Ebay to forget new things that on one wants and fix all the broken stuff that people do want.

When will these types of issues be actually fixed instead of receiving lip service and nothing happening.

Maybe the new CEO should get some tech staff to look after these types of issues.

I for one, and many others are loosing trust and faith in Ebay as nothing gets fixed.

Hi @papermoneyforme - this is a known issue that's being worked on.

If you haven't been added to the open ticket please let me know and I'll reach out for more details to get that done.

Thanks!

Tyler

Open tickets mean very little to any sellers any more as Ebay seems to more concerned about implementing what makes them more money than fixing a worn out broken site.

Hi @papermoneyforme - happy to get you added if you change your mind!

Tyler,

Anonymous · ‎06-24-2020

@pburn wrote:
Thanks, Trinton!

My intent was not accusatory, just curiosity. I wasn't aware of which responsibilities were whose. And I certainly understand implementing one little change can set off a domino effect, and I know that's why Beta testing is so important but doesn't always identify everything.

Hi @pburn, no worries, I didn't take it as accusatory 🙂 I just know that a lot of members of our Community have been dealing with some frustrating hurdles lately and wanted to stress that we are doing everything we can to address problems!

papermoneyforme · ‎06-24-2020

And Tyler, Please don't take it personally as this has nothing to do with you.

It has to do with the Senior Management and the staff they control that seem to not fix what is broken but want new stuff that is not needed.

Maybe they get a % if they can improve Ebay's bottom line so just getting their salary to do what they are supposed to do means little.

brian@ebay · ‎06-24-2020

@gwzcomps wrote:
Probably pointless to bring up but the eBay shipping system is still randomly mismarking commercial addresses as residential. I have complained about this problem for several years with no luck. FedEx has verified that the mismarking is not a problem with their system. Their system has verified in every case that it was a commercial address. FedEx technical support has said this has to do with how eBay's systems communicate with FedEx. This problem is bad for buyers, seller, and eBay on many levels. The one eBay CS rep that verified I was right about the problem disappeared off the face of the earth.

A quick verification of 373090621700 will prove it is a commercial address despite how eBay marked it residential when shipped.

@gwzcomps I've sent this feedback to our shipping team for review. Thanks!

Brian,
Community Team

maxoptical · ‎06-24-2020

Hello eBay, I sell new replenishable goods on eBay. All of my items are listed on Shopify, eBay, and Bonanza. When I do a google shopping search I see my items from Shopify and Bonanza but none of my eBay listings appear. Even if I put eBay in the google search I get nothing.

What changes do I need to make to get my eBay listings searchable by Google?

John Norman

Max Optical LLC.

ensus2015 · ‎06-24-2020

Thank you Trinton -

I don't mean to be short with you - I've been dealing with CS on this since the weekend and am about ready to

pull my hair out. lol

Would it be possible for you to pm me so I can give you my selling account, which is the account affected by this? And you could add me to the ticket?

The email responses I get certainly don't sound like they are aware there is a problem and they don't seem to be adding me to a list/ticket.

I would really appreciate if you could.

a_c_green · ‎06-24-2020

tyler@ebay wrote:
Hi @papermoneyforme - this is a known issue that's being worked on.

If you haven't been added to the open ticket please let me know and I'll reach out for more details to get that done.

I know this topic has come up before, but it would be very helpful if you could tell us which open ticket you're referring to at any given time.

For example, I've been following this discussion about handling time errors in listings, but it's not clear whether that is the same issue as the one reported about "Same Day Shipping" being displayed on listings that actually have one or more days of Handling time, or listings that are Local Pickup Only with no shipping promised at all.

In the past, we have been told that case numbers are an internal or proprietary matter, but I cannot see why that should be. It's just common sense to have a case number to refer to when providing additional information, or (especially) when asking for progress updates on a previously-reported case.