Good afternoon everyone and welcome to the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
The chat thread will remain open until 2 PM PT, at which point we'll close thread from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will work review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
@maxoptical wrote:
Hello eBay, I sell new replenishable goods on eBay. All of my items are listed on Shopify, eBay, and Bonanza. When I do a google shopping search I see my items from Shopify and Bonanza but none of my eBay listings appear. Even if I put eBay in the google search I get nothing.
What changes do I need to make to get my eBay listings searchable by Google?
John Norman
Max Optical LLC.
@maxoptical we recently provided steps sellers can take to help items appear in Google Shopping. You'll find that information here 🙂
@a_c_green wrote:
tyler@ebay wrote:
Hi @papermoneyforme - this is a known issue that's being worked on.
If you haven't been added to the open ticket please let me know and I'll reach out for more details to get that done.
I know this topic has come up before, but it would be very helpful if you could tell us which open ticket you're referring to at any given time.
For example, I've been following this discussion about handling time errors in listings, but it's not clear whether that is the same issue as the one reported about "Same Day Shipping" being displayed on listings that actually have one or more days of Handling time, or listings that are Local Pickup Only with no shipping promised at all.
In the past, we have been told that case numbers are an internal or proprietary matter, but I cannot see why that should be. It's just common sense to have a case number to refer to when providing additional information, or (especially) when asking for progress updates on a previously-reported case.
Hi @a_c_green - that's good feedback for us on the team to be a bit more clear when replying to posts, we can work on that!.
When it comes to providing ticket or other internal tech issue numbers it's not done for a number of reasons, but mainly it's about limiting confusion for both you and CS (I know that sounds bizarre, bear with me).
If, for example, I come to a thread and say that there's a tech issue and its call number is XYZ - that works great for the OP. However, when someone else finds it and happens to be experiencing something similar but not identical it may cause confusion when that person contacts CS and requests to by added to XYZ when in fact the real issue is ABC.
Thanks!
