mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@gwzcomps wrote:
What does eBay have to gain from actively suppressing seller's listings? I know your primary duty is to your shareholders with sellers in last place. Wouldn't the shareholders have more to gain if small businesses were given the same chance to succeed as the larger sellers? Despite my own goals to work away from the site due to your poor treatment of sellers I would think eBay would want to retain good hard working sellers. Maybe I should be grateful eBay is insuring the recent months have been the lowest sales I have seen in the last 10 years. This only strengthens my resolve to leave the site as it is clearly no longer the place to grow business.
@gwzcomps I'm not able to replicate what you've shown in your screenshot, but if I search "ex3200 switch ears", "ex3200 juniper ears", "ex3200 rack ears", "ex3200 mounting ears", "ex3200 series ears", or "ex3200 ears" then your listing is the first result.
https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2334524.m570.l1313&_nkw=ex3200+ears&_sacat=0&LH_T...
@lamber9347 wrote:
tyler@ebay wrote:
@lamber9347 wrote:
I have a buyer from the UK interested in an item. I use GSP for all Int'l sales and never receive questions about pricing because it seems to default to GSP. This buyer keeps getting the following message:
ask seller for a postage quote
I did a search on the forum but couldn't find anything related. Do you know why the buyer keeps getting this message and cannot conclude the transaction?
Not off the top of my head @lamber9347 - would you mind sharing the item number here so I can have a look?
brian@ebay No, unfortunately I cannot as that would expose my selling ID on this forum. Too bad because the buyer really wants my item, he is in the UK. Oh well, such is life. Thank you for the reply, my first time posting on the weekly community chat....
I understand @lamber9347 - if you haven't done so already, consider reaching out to the social media team (Facebook or Twitter). They're great with stuff like this and you can private message them so none of your information is publicly visible.
If I had to guess I would say that either the input weight and dimensions for the item exceed the GSP's limits, the category is 'blocked' by GSP so it's asking the buyer to arrange alternate shipping directly with you, or the buyer has an address that the GSP can't ship to (like a PO Box).
@b86fiero wrote:
Oh No!! You too?
Brian, you have been so helpful to many of us. We could always count on you to do your best to provide answers. And if you were not sure you had the honesty to say so and began digging for the information.
Lordy, you will be greatly missed.
Best wishes for a continued successful career with eBay!!
@b86fiero thank you! I'll miss everyone here for sure 😞 It's been a good several years. I have no doubt that the two new members of the team will be excellent though! And of course Tyler will remain fabulous 😁
@vrykalak wrote:
Brian, you will be greatly missed here in the Community.
Your level-headed answers to our queries have been incredibly valuable.
Best of luck to you in your new endeavors.
@vrykalak thank you so much! I'm excited for my new journey but will always look back at time with the Community fondly 🙂
I've ran into a new issue regarding shipping labels, well new to me. Yesterday and again today I could not print labels for a couple of items due to the proper shipping method did not show up nor could I get it to.
The categories the items were listed in are fine for Media Mail, but the option was blocked. I had other sales in the same categories that I was able to print labels using Media mail. Any ideas??
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Edit: A reply to your question can be found here
@creativecrisis wrote:
Sorry to see you go, Brian. Wishing you all the best in your next role!
@creativecrisis thank you so much!!
@bimmerpc1 wrote:
eBay return shipping labels:
eBay has stopped printing seller-provided RMA numbers on eBay generated return shipping labels.
Can someone please look into why this is happening?
Hi @bimmerpc1 - thanks for letting me know. I'm not certain if this is an intentional change or a tech issue - do you happen to have an item number of a recent return I can grab a screenshot of for shipping? If not, no worries, I'm just trying to head off the inevitable "we need an example" reply if it's not a change. 😉
What is up with all these new members to the Community that have been posting one line posts, dozens at a time. They are all over the place posting 10, 15, 20 postings to any given thread, especially threads that are already very long. Going back and responding to posts that are a year old. And they won't respond to anyone that addresses a posting to them even when tagged.
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Edit: Reply to this post can be read here
