mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on January 29th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have about buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
*Please note that we're not able to address account-specific queries. Questions regarding your account should be directed to eBay Customer Service.
@mam98031 wrote:
I am TRS.
I had a return mid December that I did a partial refund for as when the item came back it was clearly used and slightly damage. So I issued a partial refund to accommodate that fact. During the return flow, after I did the partial refund there was a message on my screen that stated the buyer was reported to Ebay for abuse of the return flow or system. I don't remember the exact words.
As of today, my $6 credit or any portion of the $6 has not been credited to my account. I called Customer Service earlier this week and he said that I would not be receiving that credit but had no real explanation. He said some stuff that contradicted the written / publish policy, but we came to no understanding at all.
He promised to do more research and call me in the next couple of days. I told him I wasn't trying to be rude at all, but in my 20+ years on Ebay, when a CSR from the call center says they will call me back, it has NEVER happened. He was a very nice fellow and I do think he was trying to help me and he assured me he would call.
I've received no call.
Hi @mam98031 - In order to qualify for a shipping label subsidy credit you need to report the buyer through the Report a Buyer flow and make sure you are eligible (TRS + 30 day returns + US seller + listed on ebay.com)
Reports throughout the month are accumulated during your billing period and at the end of the billing cycle we determine your credit amount. Multiple returns credits may be combined into a single credit line on your invoice.
When it comes to the shipping label subsidy specifically, there is not a lot of detail I can provide. Customer service is not able to issue return shipping label credits or provide details of which reports from you resulted in credits, so I'm confused why they'd tell you it 'didn't qualify'. I'm sorry to hear that you haven't gotten a call back as you were promised, I'll get that reported.
@krys888 wrote:
I was extended an invitation to participate in the beta of the iOS app photo fix thing in a community response (I think last week or the week before), but all they gave was an email address. What info do I put in and I would want a little more info before fully committing. Meaning, what is the potential downside impact on my store? Thank you so much!
Hi @krys888 - congrats on the invite to the beta! It's a really fun tool that first debuted at eBay Open last year and I imagine has only gotten better since then.
The specific team that invited you is going to be best able to answer your questions - I'd encourage you to reply to the email with your questions so they can address them and you can decide if it's something that you'd like to try!
@papermoneyforme wrote:
tyler@ebay wrote:
@papermoneyforme wrote:
Questions concerning Canada, listing on Can & US sites, and managed payments.
If we live in Canada and list on .ca and .com, do we go under managed payments for .com or not until .ca goes on managed payments, if we do?
If we go to managed payments, will we be able to have .com payments deposited to a US bank account and .ca payments deposited to a Canadian bank account.
Managed payments seem to be a great big secret for outsiders, and we Canadians have been told stories by staff no longer with Ebay, so please find out the correct answers for me and other Canadians.
Hi @papermoneyforme - there are no currently available details for how managed payments will work for Canadian members. This is because the program is focused on .com members with a US registered address who meet other eligibility criteria.
We expect the vast majority of members to be enrolled in managed payments by 2021, so I would imagine that we have more details as the program expands.
Until that time, no one will be able to provide you with those details - whether they are currently or formerly employed with eBay. Thanks!
So this is basically the same as Canada getting the same store tiers as the US, only the Shadow knows and he ain't telling.
I mean, at least with this you have a year that you'll be involved by. 😉
@easterbasset wrote:
I have SERIOUS concerns about ebay charging my buyers sales tax on my shipping costs of postage. How is this legal? I am not charged tax at the post office or any vendors. Why is this happening. I have checked with some of states I have had buyers in, and not one contact has been able to pinpoint legislation that states this cost is to have sales tax collected.
Hi @easterbasset - sales tax is charged based on the buyer's address at checkout. Some states require tax to be collected on both the purchase price and shipping cost, other states don't. @mam98031 gave you a great resource that could be a quick reference for you in the future, but bear in mind that state taxes can fluctuate so it may not always be accurate. Thanks!
