Join the Community team here at 1 PM PT on January 22nd for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have about buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
*Please note that we're not able to address account-specific queries. Questions regarding your account should be directed to eBay Customer Service.
@gwzcomps wrote:
Followup from last week and your statement:
"From an order of operations standpoint, an eBay Money Back Guarantee request is going to trump a stated return policy. While a buyer is not allowed to make a false claim, without evidence that they have abused our system we'd see this as an assumption and wouldn't invalidate their coverage from our protection program. "
If this is true then why aren't we still protected on blatantly obvious false claims regardless of return policies?
In my eyes these mishandling of policies consistently demonstrate one thing. eBay only cares about what the buyers do if it hurts eBay's bottom line. eBay is not concerned with the seller's losses despite what lines we are spoon-fed. Despite what eBay wants to think, the sellers are the ones paying the fees and keeping your lights on.
If eBay is actually committed to improving the quality of buyers then prove it by enforcing your polices in these situations:
- Dealing with buyers that make multiple accounts to circumvent blocks.
- Dealing with buyers that make multiple accounts to circumvent site policy violations.
- Dealing with buyers that somehow are magically able to circumvent buyer requirements settings.
- Dealing with buyers that file false claims.
#1 & #2 Do the same account verification and linking you do to buyers as you do sellers. Make it so we only have to block one ID to block all linked accounts.
#3 Never got an answer from CS but I don't know how some buyers are getting around people's buyer requirements without changing to a different account.
#4 Yes I know you guys have claimed buyers who file false claims get dealt with. Give us proof. Either give us a way to use the buyer requirements to stop them from making purchases from us or remove the strikes on our service metrics on all provable false claims.
In the middle of being sick so hopefully this is coherent and intelligible.
Hi @gwzcomps - thanks for your insights into ways we could change to make you feel more secure! I'll make sure they are shared with the right teams.
With regards to your first question: there isn't anything that we would consider blatantly obvious, since most things are subjective. Something we would consider blatant is if we see that there is a pattern of abuse from a buyer. Otherwise, if you as a seller qualify for protections by offering free returns or are a Top Rated seller offering 30 day returns you are able to report the buyer for us to review and to grant you access to issue a less than full refund as well as protect your seller performance (as you know).
@fern*wood wrote:
I've been trying to print my quarterly sales information for my income tax preparation for the last two days and it has been unavailable. Is ebay still supporting Sales Reports Plus?
Hi @fern*wood - there's currently a technical issue impacting some members who aren't able to access Sales Reports Plus. I've added your account to the open ticket.
In the meantime, the workaround suggestion is to use the Report option in the Orders section of Seller Hub to at least make sure you can capture all the sales data for the last quarter. Thanks!
