01-03-2018 11:46 AM
Please join us today at 1 pm Pacific today for our weekly chat with the Community Team. We don't have a set topic for this week, so feel free to ask us your eBay buying & selling questions.
The thread will open for replies at 1 pm and will remain open for one hour.
See you then!
01-03-2018 01:40 PM - edited 01-03-2018 01:40 PM
tyler@ebay wrote:
@odditiesandantiquities1 wrote:Well I also throw in another issue for you all. Castlemagic was asking about the process of sending messages to customers that an item has been shipped, when the only thing that happened is the label has been printed.
In my case, we can only ship every 3 days. I used to like getting things done ahead, but it was causing problems with my customers, even though I told them the date we were shipping. Now I have to wait to print the labels until the night before.
Can't you consider changing the code to send the message to the customer based on the shipping date not the printing date?
Thanks so much.That's a fair call out @odditiesandantiquities1 - right now when a label is printed through eBay the buyer is sent a shipping confirmation email, letting them know it's been shipped. I can't make promises about change, but I can definitely make the suggestion. Do you think it would be a better experience for buyers to see the seller designated 'ship date' or just a more general one that the 'shipping label has been printed'?
"A shipping label has been printed, but the carrier is not in possession of the item at this time" sort of like what it says at USPS when you look for the tracking.
01-03-2018 01:40 PM - edited 01-03-2018 01:44 PM
tyler@ebay wrote:
@odditiesandantiquities1 wrote:Well I also throw in another issue for you all. Castlemagic was asking about the process of sending messages to customers that an item has been shipped, when the only thing that happened is the label has been printed.
In my case, we can only ship every 3 days. I used to like getting things done ahead, but it was causing problems with my customers, even though I told them the date we were shipping. Now I have to wait to print the labels until the night before.
Can't you consider changing the code to send the message to the customer based on the shipping date not the printing date?
Thanks so much.That's a fair call out @odditiesandantiquities1 - right now when a label is printed through eBay the buyer is sent a shipping confirmation email, letting them know it's been shipped. I can't make promises about change, but I can definitely make the suggestion. Do you think it would be a better experience for buyers to see the seller designated 'ship date' or just a more general one that the 'shipping label has been printed'?
tyler@ebay
Sorry this has been posted about for years
It needs to be changed, the wording is wrong post # 39 & #45
https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Jan-21-2016-USPS-Rate-Changes/td-p/2507071...
Still waiting on the new wording !!! only been almost 2 years and lot's of posts from upset buyers
01-03-2018 01:41 PM
@disneyshopper wrote:
Happy New Year to everyone!
I have run across several posts from sellers stating that some of their listings are stating the listing is of an adult nature, and verification is needed, and there is NOT an adult item in what they are selling.
I have suggested they post in the Technical Issues board. Do you know anything about this?
Hi @rock4best and @disneyshopper, thanks and happy New Year to you as well! We've seen these reports and have made our developers aware. Thanks for bringing it to our attention
01-03-2018 01:41 PM
Or "The seller has printed the shipping label, they have indicated that they will deliver this to the shipping service on ../../...."
01-03-2018 01:42 PM
@Anonymous wrote:
@rock4best wrote:4 months ago I asked here if eBay team can fix for us this situation:
"
Problem with new Promotions interface. When you ebay started to farce everybody in Seller Hub interface they changed Promoted Listings interface (nothing bad) and Promotions interface, which is really bad. I understand that people do not like changes, I don't like too. But this is not about just interface. You took our important functionality. I need to be able to have $1 or $2 off from like every $20 customer spend in our store. It wasn't a problem until you took our old interface. Some programmer would like to make life easy and they started from $5 off without any ability to put anything smaller. It was an option "OTHER", which were giving us that option. Now, $5 is the smallest possible. Old Interface New Interface After more than a month and few calls to Dedicated Support I almost lose my hope anybody even cares about small seller problem. Is there any possibility you will be able to let those programmers know about our situation so they will be able to make that small change for them but crucial change for us? Thank you very much in advance for your help."
It was a promise to forward it to the appropriate team.
After four months we still with the same interface and I feel like nobody cares about the situation that we couldn't create any new sales for 4 months just continue run the same sale over and over again. Why it is not important for eBay to help us?
Hi @rock4best, while we are happy to pass along any suggestions or feedback we receive here on the Community Boards, changes and possible enhancements are never guaranteed. We will consider the impact to our Community with the cost of the proposed developments to determine if a potential improvement is the right decision. We aren't always able to give an update on these suggestions, even when they are a part of future plans. We absolutely value your opinion and encourage you to share any ideas you have!
For programmer to add one more line to drop down list will take just few seconds. I don't think it will affect ebay money that much.
01-03-2018 01:42 PM
Why is ebay slow to give US sellers Buyer requested Shipping holds Box to mark off, too avoid shipping defects .
01-03-2018 01:43 PM
Tagging on the end of the line ...
Monthly (or so) reminder that Multi-variation abuse is running wild with no apparent end in sight.
01-03-2018 01:43 PM
@Anonymous wrote:
@fern*wood wrote:Are buyer questions/answers no longer being shown on listings when the box is checked to show them, or is it my browser?
Hi @fern*wood, questions and answers from buyers are now located under the "Contact Seller" option to the right of the photo. When a buyer selects to Ask a Question, any previous questions the seller has elected to make available publicly will be visible through this process.
That's not good.
If someone asks a question that affects the Description, it should be there with the Description.
Alternatively, if QnAs are going to be hidden under Contact Seller, then remove the option to post it.
Instead tell the seller they should make any necessary changes to their listings to reflect this QnA, so other potential buyers can see it.
01-03-2018 01:43 PM
RE: Changes or Additions to Item Specifics
Hello and Happy New Year,
How is the best way to get changes or additions to item specifics. I have asked customer service several times about various needs but they do not seem to be able to do anything. I have tried to send on comments/feedback but nothing ever changes. (I kinda feel like those go in a black hole). Please advise.
One example, I have asked for and asked for is for "Type" in the Sewing Pattern category to be set up so that multiple types can be added - this would be akin to "Suitable For" that we have in Fabric category. I have attached an example. If you can forward this to the right party that would be great.
Thank you,
Lisa
01-03-2018 01:44 PM
alan@ebay wrote:
@mallontown wrote:this is a follow up to previous community chat.
Has ebay shipping team got back and explained why there delivery dates were wrong and what ebay is doing to protect sellers from ebays erroneous shipping times during the busy holiday season.
Also these false delivery estimates will discourage buyers who were affected.
I've included all comments on this subject for transparency
alan@ebay wrote:@mallontown wrote:usps holiday shipping deadlines 12/19 for first class mail
Why does ebay show buyers false delivery times for usps deliveries? This effects millions of people , buyers and sellers who use usps.
I included an example of an auction today 12/20 with delivery date of 12/23 to compare with usps saying all first class needed to be shipped 12/19 for Christmas delivery.
Hi @mallontown,
Thanks for sharing this, I'm going to contact our Shipping team to have them review, I'll get back to you when I know more.
Hi @mallontown,
Our shipping team wrote back on Wednesday after reviewing your listing to advise:
"When USPS publish their holiday calendar they are stating the most conservative date that would work for the longest possible delivery for that carrier service – ie from east coast to west..
When eBay makes a delivery prediction we are looking at the actual distance between seller and buyer and historical data for that carrier, at this time of year between those two zips. We are a lot more specific and therefore accurate.
It seems here that the seller is checking their own listing – and the delivery estimate algorithm is, therefore, showing the ship speed from and to the same zip code. On top of this, the seller offers same day handling so it's completely realistic that if it shipped today (Wed 20th) it would be delivered on Saturday.
When I check this listing now (Wed 20th) i.e. after their same day cut-off – the estimate is now Dec 26th."
Thank you!
@@@@@@@@@@@@@@@@@@@@@@@@
Hi Alan
Thanks for getting back to me.
There are major flaws in the shipping teams response.
First they assume I only checked my zip code 17929 when in fact I checked multiple zip codes including
04569 Christmas Cove, Maine
47579 Santa Claus, Indiana
32709 Christmas, Florida
97641 Christmas Valley, Oregon
All of these showed delivery before Christmas
99705 North Pole Alaska and 00901 San Juan Puerto Rico were the only 2 that I checked that had an extended delivery with multiple dates as the estimate (shown on ebay as expected delivery between X and Y dates which included a date after Christmas)
Second is what historical data are they using? Data for the 4th quarter,data starting 1st week of December? Since I checked on this issue on the 20th only data from that date should apply and USPS informs everyone that delivery takes longer than usual. Did the shipping team only use data from 12/20 of the previous year(s)?
Third is the shipping team erroneous statement about same day handling by me. I researched the various zip codes as shown above and posted the question between 4:00 and 5PM EST . Since the shipping department researched my items and saw that I offer same day shipping they should also know that my cut off time for same day shipping is 8:15 am EST Which is a full 8 hours after my checking delivery times and posting the question. So the statement "On top of this, the seller offers same day handling so it's completely realistic that if it shipped today (Wed 20th) it would be delivered on Saturday." is an unrealistic statement.
Here is the true question on this issue.
Is ebay providing buyers with unrealistic ship arrival dates in order to compete with other venues that have fast shipping.
Thanks again Alan for addressing the issue and if you can forward this back to the shipping team it would be appreciated.
Since I can't post to a locked thread I will start a new one and reference the original community chat
Happy holidays
Deb
Hi @mallontown,
Thanks for posting, I'll share your post with the Shipping team and get back to you.
I am in danger of losing my top rated status with a big red exclaimation mark ! on my account because of the bad delivery dates given by ebay.
Please let me know how to get the late shipment rate report changed to reflect that these were not late shipments.
What step to I have to take to get them removed?
01-03-2018 01:44 PM
tyler@ebay wrote:
@odditiesandantiquities1 wrote:Happy New Year Everyone. Hope you had a great holiday. I won't talk about mine...between flights and the flu.
Question. Have you heard recently of any problems with uploading photo's when responding to messages? I have never had a problem until this morning when I couldn't get a picture to attach. It was like all my other pictures. No real difference in size. It just wouldn't upload.
Howdy @odditiesandantiquities1 - glad to hear you made it in one piece (hopefully at least
)
Can you get me more detail about what happened when you tried to upload photos to the message? Did it upload very small or give you an error?
Sorry. Darn flu made me zone out there. Maybe the Dayquil too...lol.
It didn't give me any error at all. Just went back to the message screen and didn't do anything. It was only one photo. About ten minutes before I was able to send three pictures to the same customer. I'll try it again, just to make sure.
01-03-2018 01:44 PM
@Anonymous wrote:
@vrykalak wrote:
@Anonymous wrote:
@vrykalak wrote:I carried a parcel to the post office, stood there while they scanned it, and got a receipt.
No, 20+ hours later, it still doesn't show as having been scanned or accepted.
I'm concerned because, if it didn't get scanned yesterday, I'll be liable for a late shipping defect...or at least be in danger of losing my TRS status.
Living in the middle of nowhere as I do, I often have packages delivered "late" even though they were sent "on time." So being sure I get credited for when I turned the package in is important.
I called eBay to ask about that, and they said if it doesn't show up on the USPS site as having been scanned yesterday, the defect is unappealable! because they can only go by what the computer says.
I said I have a receipt showing exactly when it was scanned at the PO. The agent says it doesn't matter. If the computer says it's late, I'm stuck with the defect.
Does that make sense? Has that happened to anyone else?Hi @vrykalak, if you loose Top Rated status due to a late scan but you have proof that it was shipped within your stated handling time we will be able to review this for a manual reinstatement into Top Rated. It can take up to 48 hours at times for our system to update with the carrier information so definitely keep an eye on it and retain the documentation you received from USPS in case it is needed. Additionally, I recommend you discuss your concerns with the service you are receiving with the local management to ensure they are scanning packages as they should be.
Thanks for the comment, but I don't see what the local post office can do other than scan the item, give me the receipt, and throw it in the bin.
Hi @vrykalak, I apologize that I may have misunderstood your original post. I got the impression that you are concerned with your local post office not scanning items correctly. If they are scanning the item when it is received, then we will receive this information and you won't have any late shipments recorded. When late shipments are recorded for an item you drop off during your stated handling time, it most often indicates that your local post office is not scanning the packages correctly upon receipt.
From my personal experience with few different post office, manualy scanned items never will show up on usps.com. Only SCAN form can do the trick.
01-03-2018 01:45 PM
It happens when the label, for some reason, cannot be scanned. But it does not mean that the package is not in transit and may even be delivered. Contact your buyer to find out if he/she received it.
@vrykalak wrote:I carried a parcel to the post office, stood there while they scanned it, and got a receipt.
No, 20+ hours later, it still doesn't show as having been scanned or accepted.
I'm concerned because, if it didn't get scanned yesterday, I'll be liable for a late shipping defect...or at least be in danger of losing my TRS status.
Living in the middle of nowhere as I do, I often have packages delivered "late" even though they were sent "on time." So being sure I get credited for when I turned the package in is important.
I called eBay to ask about that, and they said if it doesn't show up on the USPS site as having been scanned yesterday, the defect is unappealable! because they can only go by what the computer says.
I said I have a receipt showing exactly when it was scanned at the PO. The agent says it doesn't matter. If the computer says it's late, I'm stuck with the defect.
Does that make sense? Has that happened to anyone else?
01-03-2018 01:45 PM
brian@ebay wrote:
@siayan wrote:I sold an item with shipping and local pick up options. Someone bought it as local pick up. After they picked it up they requested it to be marked as paid. When I marked it as paid there were 2 drop down menus with shipping options. If one is marked as local pick up the other must be marked with a shipping option, both cannot be local pick up. As a result I had a no tracking ding and had to call to get it removed. Why?
Hi @siayan, that's odd. I'd like to check on that transaction to see what happened so I have a better understanding. I'll send you an email shortly and we'll take a closer look at it.
@Anonymous not odd, the Local Pick up feature has been an issue for a while ... I go back to a previous post of mine where Local Pick should make certain things Null and Void ... like buying through PayPal and cash required at pick up should happen when Local Pick up selected. I know on "certain" things eBay does not agree but it would solve a lot of issues. Additionally, Local Pick up should wipe out all shipping requirements and links so what happened to @siayan and I am sure others does not occur.
Anyway, that's my 2 cents again on th topic.
01-03-2018 01:46 PM
tyler@ebay wrote:
@odditiesandantiquities1 wrote:Well I also throw in another issue for you all. Castlemagic was asking about the process of sending messages to customers that an item has been shipped, when the only thing that happened is the label has been printed.
In my case, we can only ship every 3 days. I used to like getting things done ahead, but it was causing problems with my customers, even though I told them the date we were shipping. Now I have to wait to print the labels until the night before.
Can't you consider changing the code to send the message to the customer based on the shipping date not the printing date?
Thanks so much.That's a fair call out @odditiesandantiquities1 - right now when a label is printed through eBay the buyer is sent a shipping confirmation email, letting them know it's been shipped. I can't make promises about change, but I can definitely make the suggestion. Do you think it would be a better experience for buyers to see the seller designated 'ship date' or just a more general one that the 'shipping label has been printed'?
I think the general is fine. No need for more detail, just accuracy in the timing.