Please join us today at 1 pm Pacific today for our weekly chat with the Community Team. We don't have a set topic for this week, so feel free to ask us your eBay buying & selling questions.
The thread will open for replies at 1 pm and will remain open for one hour.
See you then! 
@go-bad-chicken wrote:
Hello I am a book seller here on eBay as well as other online sites specializing in book sales.
I have been paying very close attention to eBay's build out of its new product catalog, as well as how eBay starting to use this catalog information that its creating, across various operating systems such as IOS, Android, and PC devices.
As a book seller I feel that I have a lot of skin in the game with regards to the accuracy of the catalog information that is being applied to the books that I sell here on eBay, is accurate.
While I see a lot of potential for the new product catalog, that potential and the catalog's success is based on the information that is associated with each product as being accurate.
So I have a few questions that I am hoping that you can answer.
1 - Are there professionals involved from each specific eBay category working with the catalog team that is based out of Israel?
2 - For example in the book category is there someone with a background in publishing or a librarian that is reviewing the catalog team's data entries and product page titles?
There are thousands of mistakes that currently exist and could create a lot of returns for sellers as buyers are seeing incorrect information applies.
Here is an example:
This is the product page for
The Gunslinger by Stephen King (1982, Donald M. Grant, Hardcover)
ISBN 10: 0-937986-50-X
ISBN 13: 978-0-937986-50-9
The listing that is shown is not a first edition, nor are 30%-40% of the other listings that are associated with this product page, because grant used the same ISBN's for the second edition (2nd printing) in 1984 that it used for the first edition which was printed in 1982. Their is a large difference between the two editions, with regards to their values.
I am currently going through all of my listings and removing the ISBN numbers from the books that I have listed that are not first editions but that are currently being represented as such by eBay's catalog information, to protect myself from possible INAD from trusting buyers, until this can be remedied.
Hi @go-bad-chicken, the catalog team definitely works with experts in the ISBN field. While some variants can be expected from time to time, if somethings appears inaccurate then please let the catalog team know by emailing them here: sdsupport@ebay.com. They'll review your reports and take appropriate steps to make corrections.
@vrykalak wrote:
@onlinedeals-2016 wrote:
It happens when the label, for some reason, cannot be scanned. But it does not mean that the package is not in transit and may even be delivered. Contact your buyer to find out if he/she received it.
@vrykalak wrote:
I carried a parcel to the post office, stood there while they scanned it, and got a receipt.
No, 20+ hours later, it still doesn't show as having been scanned or accepted.
I'm concerned because, if it didn't get scanned yesterday, I'll be liable for a late shipping defect...or at least be in danger of losing my TRS status.
Living in the middle of nowhere as I do, I often have packages delivered "late" even though they were sent "on time." So being sure I get credited for when I turned the package in is important.
I called eBay to ask about that, and they said if it doesn't show up on the USPS site as having been scanned yesterday, the defect is unappealable! because they can only go by what the computer says.
I said I have a receipt showing exactly when it was scanned at the PO. The agent says it doesn't matter. If the computer says it's late, I'm stuck with the defect.
Does that make sense? Has that happened to anyone else?
Would the post office be able to give me a receipt for it if the label could not be scanned?
Hi @vrykalak, the Post Office should be able to provide a receipt or documentation that we can use to help protect your seller account.
@mallontown wrote:
@mallontown wrote:
What can ebay do for US seller who experienced a drop in sales this year.
I think a big problem is the influx of all the chinese fakes with low prices.
Has ebay ever considered helping USA sellers by making the default search on the Ebay.com (United States site) as being US. There could still be the radio boxes for other countries.
We USA sellers at at a disadvantage because ebay does not police its own site correctly
trinton@ebay@ @trinton
Hi @mallontown, we absolutely do not allow fake items on the site. We have teams reviewing the site 24 hours a day, 356 days a year to identify concerns and keep the site safe. If you have seen something we missed, you can report this directly from the listing and we will be happy to look into this further for appropriate action and improvements to our filters.
Additionally, our goal is to provide as many options as possible for our buyers. As a global marketplace, this will include items sourced from our international sellers. We do provide filters on the left side of the search page to narrow down search results and filter by item location.
I know that staying competitive can be challenging in an ever changing market, particularly around the Holidays. I encourage you to review our Seller Center for tips on improving your listings and growing your business.
Following up previous chat from above
Thanks for the tips but it really does not address the problem.
Also it should be 365.25 days
here is 1 search disney necklace , are there any on the whole page that are not fake/counterfiet knockoffs or whatever other name you want to use ? I can do this with 100"s if not 1000's of searches
If you click on the link you gave about "do not allow fake items" on the site it takes you to an ebay page where a report can be made but if you click on it here is what you get
Thank you for letting me know that the link does not provide complete steps to report, @mallontown. I will get this reported to our content teams for review and a fix. Additionally, if you see any listings that include evidence of being counterfeit or fake, be sure to report those so we can take immediate action.
