eBay

Anonymous · ‎01-31-2018

Hello everyone,

Join us today at 1 PM Pacific time to discuss your general buying and selling questions. This week tyler@ebay, brian@ebay and myself will be detained for the first half of the chat, but rest assured we will join as soon as possible. All questions will be reviewed and while the chat will close at the normal time (2 PM Pacific Time), we will continue to work on responses after that point.

Looking forward to hearing from everybody!

coinslabz26 · ‎01-31-2018

I was recently told by phone support that buyers are welcome to keep buying and returning the same unique item as many times as they like as long as a seller has a return policy. Can you confirm this is true?

I ask because I have a buyer who has purchased and returned the same $1800 item multiple times. Since they already saw it in hand the first time around why would they be allowed to keep buying it and returning it?

warrenshobbies · ‎01-31-2018

https://www.google.com/search?q=sorm+inga&rlz=1C1CHFX_enUS599US599&oq=sorm+inga&aqs=chrome..69i57j0l...

https://weather.com/storms/winter/news/2018-01-14-winter-storm-inga-midwest-northeast-south-snow-for...

https://weather.com/news/news/2018-01-15-winter-storm-inga-midwest-northeast-south-impacts

http://www.newsweek.com/storm-inga-latest-path-forecast-southeast-prepares-icy-blast-782319

http://www.newsweek.com/storm-inga-winter-blizzards-cause-travel-chaos-783508

NEVER HAPPENED!!!!!!!!

mam98031 · ‎01-31-2018

wrote:
I was recently told by phone support that buyers are welcome to keep buying and returning the same unique item as many times as they like as long as a seller has a return policy. Can you confirm this is true?

I ask because I have a buyer who has purchased and returned the same $1800 item multiple times. Since they already saw it in hand the first time around why would they be allowed to keep buying it and returning it?

Why haven't you blocked the buyer?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

alan@ebay · ‎01-31-2018

wrote:

wrote:

wrote:

Banning selling of items with Cuba in the title.

eBay doesn't seem to understand that the items I have were NOT made in Cuba.
They are US-made postal cards for use by US personnel in Cuba while the US still had control right after the Spanish-American War (1899).

This is before the embargo was enforced.

If you use the word Cuba when selling eBay stomps on you -- hard.

BTW this is the first time here for me.

I don't know if I posted correctly.

Hi @daveroo!

Welcome to the Community, thanks for joining us.

Sounds like an issue with our filters that we can look into adjusting. I'll PM you to get more information on the items you were attempting to list. Keep an eye on your Community Private Messages.

Thanks.

Thanks for the reply.

I'll be looking forward to your response.

Now I have to find the Community Private Messages link.

Here's the URL for your Private Messages: https://community.ebay.com/t5/notes/privatenotespage

Yous should also see an envelope beside a bell, towards the top right of the page. When you have a PM, that'll turn red with a number which indicates the number of unread messages you have.

Thanks!

Alan - eBay Community Manager

If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

mallontown · ‎01-31-2018

in reply to 01-24-2018 03:53:48 PM

@mallontown wrote:
Is there any reason why this chat could not be opened a day early or early in the morning and then replied to at your usual time? Many people who would like to provide some insights or commentary can not do that at the time this chat is open for the 1 hour of a 168 hour week

If you found my reply useful, please give it a Helpful. If my response assisted in resolving your question, please click "Accept as Solution."

Hi @mallontown,

If the thread were open for a day before our team answered questions, there would be hundreds of questions. In an hour this thread already has over 100 posts - our team would spend the rest of the week answering the questions just on the thread. That means all our energy is focussed here and we would not have visibility of what is happening in the wider Community. That doesn't seem like a good idea!

We feel that our time is best spent monitoring buyer & seller-driven conversations across the entire Community, reporting internally issues we're spotting on the boards and also engaging in threads where we can add value to the conversation by providing eBay's point of view.

I truly believe that the beauty of our Community is that it's a member-to-member Community - buyers & sellers connecting together to help each other out. The Community is not a Customer Support channel; if you have questions for eBay at any time, you can contact our Customer Service team either by the phone or if you prefer writing to us online, you can Tweet us or Facebook us.

I'm happy to provide links to our Social pages if you'd like them.

Thanks for your reply

I think you are overestimating by says "hundreds" and that the team would be spending the rest of the week answering questions on this thread.

I have found that this particular forum is one of the best for getting correct information.

I think most on here now actually would say this is definitely a customer support channel so I'm not sure why you would say that.

Your response to contact customer service by phone is not a very good suggestion for most sellers.

I have an anchor store so my phone calls to the dedicated line have been handled by people who have good information. But most people who call the regular customer service do not get good info. Just look at all the sellers last week who were told by Customer service that certain labels will not be offered by ebay and those seller spent many hours adjusting auction based on that false info.

No thanks on the Social platform.

"If you found my reply useful, please give it a Helpful.

If my response assisted in resolving your question, please click Accept as Solution."

nana-nana-boo-boo

coinslabz26 · ‎01-31-2018

wrote:
wrote:
I was recently told by phone support that buyers are welcome to keep buying and returning the same unique item as many times as they like as long as a seller has a return policy. Can you confirm this is true?

I ask because I have a buyer who has purchased and returned the same $1800 item multiple times. Since they already saw it in hand the first time around why would they be allowed to keep buying it and returning it?
Why haven't you blocked the buyer?

I don't block buyers for simply returning an item. He is now blocked only to prevent him from buying it again.

doug@ebay · ‎01-31-2018

@golfingaddict, I'll pass this on, and we'll look into it.

wrote:

When I call into ebay customer support to discuss my account, they ask me for a reason for calling.

Then the automatic robo answer system comes back and says "your account is restricted"

Of course this is a bit of a shock to me. Then when I get a real person, they tell me that no restriction exists.

This has been going on for at least 5 months.

Either the reps are lying to me or the robo system is lying to me. Either way it is not great customer service to tell me that my account is restricted every time I call into customer support.

Perhaps this is something you guys could look into. I'm tired of it.

vrykalak · ‎01-31-2018

wrote:
I was recently told by phone support that buyers are welcome to keep buying and returning the same unique item as many times as they like as long as a seller has a return policy. Can you confirm this is true?

I ask because I have a buyer who has purchased and returned the same $1800 item multiple times. Since they already saw it in hand the first time around why would they be allowed to keep buying it and returning it?

In a previous chat, someone said they heard/saw/? that eBay suggested buying something to "try it out" because you could return it without any loss if you didn't like it. Does eBay actually suggest that?
If so, they need to stop immediately!
If a buyer returns an item, the seller is out the cost of shipping both ways, and the Final Value Fee for the sale, and possibly the cost of the listing.
This is appalling.

warrenshobbies · ‎01-31-2018

wrote:
wrote:
We are still seeing delays in USPS Priority Mail to Florida taking 10 days, most likely weather related.
I was told by Ebay CS that there would be an announcement for the weather on the week of the 16th.

Storm Igna closed or delayed many hubs for 4 days in the south east. Most of my mail sent into these areas was re-routed to a postal service annex in Richmind Va where it sits until it can move.

The ebay for business page posted this in reply to another seller with an issue on the 17th.

Today is the 31st and there hasn't been anything announced. CS acts like it didn't happen now.
What's the deal?
@warrenshobbies I'm sorry to hear you are experiencing delays. I will pass on the information to our Shipping team who work closely with the shipping carriers. Send me the actual post office experiencing delays - it helps - bburke@ebay.com.

Regarding weather (or other natural disaster) related announcements, if we extend seller protections we will announce them on Seller News if they are widespread. If we do not post there, there are no automated protections. Sometime a storm may hit a local area, but it isn't wide spread enough for us to automate the protections. In these cases sellers can contact Customer Support for help. In addition to our own data, we look to the carriers for data on delays. If the carrier is not announcing a delay we normally do not provide automated protections.

For example, USPS usually posts here - https://about.usps.com/news/service-alerts/resident-weather-updates.htm

If we don't auto protect but you were impacted, contact customer support. Provide them with the location the any data showing their were delays.

Thanks for selling on eBay.

Brian

It's not A post office. It's the hubs in states that got hit.

Links are there, state of emergencies, no equipment to move snow. Not a word from ebay even after saying there would be......

alan@ebay · ‎01-31-2018

wrote:

Options

alan@ebay

@re: Community Chat, Jan 24th @ 1pm PT - General Topics

in reply to mallontown 01-24-2018 01:59:55 PM

@mallontown wrote:

Great Value in Every Stores Subscription Package

Ebay uses free supplies as an enticemnet to get sellers to sign up for different levels of stores.

In the promotion it says 10 sizes of boxes and includes a picture of boxes with 1 being the cube shape. Please bring back the cubes. 4 < 10+. bait and switch or false advertising or both?

If you found my reply useful, please give it a Helpful. If my response assisted in resolving your question, please click "Accept as Solution."

Ebay only has 4 sizes available

If you found my reply useful, please give it a Helpful. If my response assisted in resolving your question, please click "Accept as Solution."

Hi @mallontown,

This has been a recurring topic in the last couple of our chats. It has come up already today. We've shared feedback with our shipping supplies team for their consideration.

Thanks for acknowledging that people want more boxes and sizes.

My concern is that ebay is advertising thing that they can't or won't supply.

the promotion clearly says 10+ sizes and ebay only has 4. So ebay is aware of the discrepancy but has not changed the terms of the offer. When will ebay adjust the offer or give us the sizes they promised?

Hi @mallontown,

There isn't a need for all red text.

I've shared feedback on this topic with the Shipping team. Unfortunately, I cannot force another team to make changes. I can tell them what I am seeing, and I can make a case for why I think a change is the right thing to do, but ultimately it's not something that I can force. Thanks.

Alan - eBay Community Manager

If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

mam98031 · ‎01-31-2018

wrote:
wrote:
wrote:
I was recently told by phone support that buyers are welcome to keep buying and returning the same unique item as many times as they like as long as a seller has a return policy. Can you confirm this is true?

I ask because I have a buyer who has purchased and returned the same $1800 item multiple times. Since they already saw it in hand the first time around why would they be allowed to keep buying it and returning it?
Why haven't you blocked the buyer?
I don't block buyers for simply returning an item. He is now blocked only to prevent him from buying it again.

Nor do I, but after the second time on the same item, I would have blocked them.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

mangorunner · ‎01-31-2018

wrote:
I ask because I have a buyer who has purchased and returned the same $1,800 item multiple times. Since they already saw it in hand the first time around why would they be allowed to keep buying it and returning it?

Oh, that is bizarre. I've heard of Buyer's Remorse but a chronic case? That's crazy!

castlemagicmemories · ‎01-31-2018

wrote:
wrote:
I ask because I have a buyer who has purchased and returned the same $1,800 item multiple times. Since they already saw it in hand the first time around why would they be allowed to keep buying it and returning it?
Oh, that is bizarre. I've heard of Buyer's Remorse but a chronic case? That's crazy!

Talk about commitment issues!

coinslabz26 · ‎01-31-2018

wrote:
wrote:
I ask because I have a buyer who has purchased and returned the same $1,800 item multiple times. Since they already saw it in hand the first time around why would they be allowed to keep buying it and returning it?
Oh, that is bizarre. I've heard of Buyer's Remorse but a chronic case? That's crazy!

Even more bizarre is that it isn't the first time and that is why I am asking for clarification.

gracieallen01 · ‎01-31-2018

"Thanks for acknowledging that people want more boxes and sizes.

My concern is that ebay is advertising thing that they can't or won't supply.

the promotion clearly says 10+ sizes and ebay only has 4. So ebay is aware of the discrepancy but has not changed the terms of the offer. When will ebay adjust the offer or give us the sizes they promised?"

I think we need to have some consideration of Alan and friends. After all, they can only relay messages and concerns to the teams and being the messenger isn't always a rewarding job. They have nothing to say about what gets done or when or by whom. It isn't being kind to shoot the messenger.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous