eBay

Anonymous · ‎01-31-2018

Hello everyone,

Join us today at 1 PM Pacific time to discuss your general buying and selling questions. This week tyler@ebay, brian@ebay and myself will be detained for the first half of the chat, but rest assured we will join as soon as possible. All questions will be reviewed and while the chat will close at the normal time (2 PM Pacific Time), we will continue to work on responses after that point.

Looking forward to hearing from everybody!

coinslabz26 · ‎01-31-2018

Any ETA on the coin catalog fix? Catalog still listing coins in the error coin category. Many coins not showing up in the search. Typing in one date shows other dates or non coin related items. PCGS coin numbers still not searchable ETC.

Maybe contact needs to be made to the team that oversees the catalog team?

vrykalak · ‎01-31-2018

wrote:
wrote:
In this past week, we were asked to comment on the second release of The Modern Buyer: How Baby Boomers and Generation Xers Shop Now.
In that discussion, it came up about customer contact and communication. I mentioned that if one of my customers wants me to find something for them I will. When I find it I will let them know and then list it on eBay for them. There were a few comments about this being spamming. I honestly can't see that as I am providing my customer a service, which I thought we are supposed to do as good sellers; increase our business, increase our sales, increase our customers satisfaction.
I would like confirmation that this is acceptable to do.
Ann

Oops and HELLO everyone. :-))
I completely agree with you and I do the same thing and have for years. My customers are happy with my responses as well, which afterall is the most important thing.

It's a well-known, and totally true, tenet of commerce, that the most important sale is the SECOND one. If a customer asks me to find other things like the one sie bought, you bet I'm gonna look, and you bet I'm gonna tell hir if I find something.

mg152 · ‎01-31-2018

I want to say hi & please keep my old dogs in your prayers. In addition to Miss Brown having cancer. My Max (yorkie) is blind, deaf, senile and has severe heart disease. It looks like I’m gonna lose him, he’s 13. So sad!MaxMiss Brown

Patricia
eBay member for 25 years

mangorunner · ‎01-31-2018

wrote:
Oh, I do want to send kudos for the FedEx divisor getting pushed back to 166, every little bit helps.

We just need the calculators fixed.

So is the 166 divisor something to which FedEx agrees? Does that mean we won't have a price adjustment when FedEx reassesses the package?

alan@ebay · ‎01-31-2018

wrote:

What is the status on fixing the FedEx shipping snafu? I can't add FedEx as an available shipping option if I can't trust that the shipping calculator estimate, what the buyer pays and what the label costs all match. There are multiple threads on this and most indicate that sellers are still getting shafted with label prices exceeding what the buyer is charged.

I also think it's unconsionable that eBay has not made efforts to let sellers that ship via FedEx know about these issues other than a few comments in the community. Many sellers do not participate and would have no reason to know that the buyer will be quoted and charged a lower rate than what the seller will be charged for the label.

Hi @dtexley3,

I just spoke with our Shipping team, they've advised that they're working on this right now and that it should be fixed by the end of the week. When I hear the issue is fixed we'll update the existing Community threads.

Thanks!

Alan - eBay Community Manager

If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

castlemagicmemories · ‎01-31-2018

wrote:
wrote:
wrote:
In the past 2 weeks, first the item Listing Confirmation emails disappeared. Then the Unsold Items emails disappeared.

Is this a planned change, or a glitch?

Any plans to announce it as an intentional change, or to fix if it's a glitch?
Hi @muttlymob,

First I've heard of this. Have there been other reports in the Community? Also, have you reviewed your spam filters, maybe the emails are not making it to your inbox due to changes made by your email provider?

Let me know!
I can confirm that there have been threads on this.

Sorry just now saw the links that were posted.

Sorry just now saw the links that were posted!

daveroo · ‎01-31-2018

wrote:
wrote:
Banning selling of items with Cuba in the title.

eBay doesn't seem to understand that the items I have were NOT made in Cuba.
They are US-made postal cards for use by US personnel in Cuba while the US still had control right after the Spanish-American War (1899).
This is before the embargo was enforced.

If you use the word Cuba when selling eBay stomps on you -- hard.

BTW this is the first time here for me.
I don't know if I posted correctly.
Hi @daveroo!

Welcome to the Community, thanks for joining us.

Sounds like an issue with our filters that we can look into adjusting. I'll PM you to get more information on the items you were attempting to list. Keep an eye on your Community Private Messages.

Thanks.

Thanks for the reply.

I'll be looking forward to your response.

Now I have to find the Community Private Messages link.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Describe it as if there are no pictures.
Take pictures as if there is no description.

alan@ebay · ‎01-31-2018

wrote:

HI, Alan: Just want to mention that there seems to be issues going on with tracking. The delivery timeframe estimates appear to be correct on listings, but the actual tracking seems to be overly optimistic, LOL! My purchases have been coming late according to tracking but not according to the estimated delivery timeframe. I have read where a seller has been negged for this. I think you are already aware of this, but just in case!

Thank you, Alan.

Hi @castlemagicmemories!

Hope you're doing well.

Is this issue happening on multiple carriers, or just one? If you can narrow it down for me, I'll chat with the Shipping team and have them investigate.

Thanks!

Alan - eBay Community Manager

If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

mallontown · ‎01-31-2018

in reply to 01-24-2018 01:59:55 PM

@mallontown wrote:
Great Value in Every Stores Subscription Package
Ebay uses free supplies as an enticemnet to get sellers to sign up for different levels of stores.
In the promotion it says 10 sizes of boxes and includes a picture of boxes with 1 being the cube shape. Please bring back the cubes. 4 < 10+. bait and switch or false advertising or both?

If you found my reply useful, please give it a Helpful. If my response assisted in resolving your question, please click "Accept as Solution."

Ebay only has 4 sizes available
If you found my reply useful, please give it a Helpful. If my response assisted in resolving your question, please click "Accept as Solution."

Hi @mallontown,

This has been a recurring topic in the last couple of our chats. It has come up already today. We've shared feedback with our shipping supplies team for their consideration.

Thanks for acknowledging that people want more boxes and sizes.

My concern is that ebay is advertising thing that they can't or won't supply.

the promotion clearly says 10+ sizes and ebay only has 4. So ebay is aware of the discrepancy but has not changed the terms of the offer. When will ebay adjust the offer or give us the sizes they promised?

"If you found my reply useful, please give it a Helpful.

If my response assisted in resolving your question, please click Accept as Solution."

nana-nana-boo-boo

coinslabz26 · ‎01-31-2018

Lots of confusion with sponsored listings.

No one finds greater value in the new sponsored listings then me. HOWEVER, it is also causing some confusion for buyers.

I am a seller of unique certified coins and some of the rarer ones they tend to be the only one of their type listed on ebay. For listings where there is only one result why do they show both the normal search result and sponsored as the only two results in a search? To some buyers it looks like I am double listing the same item as recent emails would suggest.

Is there any plans to adjust results to remove the secondary sponsored listing when only one result shows only the two same listings?

brian_burke@ebay · ‎01-31-2018

wrote:

We are still seeing delays in USPS Priority Mail to Florida taking 10 days, most likely weather related.

I was told by Ebay CS that there would be an announcement for the weather on the week of the 16th.

Storm Igna closed or delayed many hubs for 4 days in the south east. Most of my mail sent into these areas was re-routed to a postal service annex in Richmind Va where it sits until it can move.

The ebay for business page posted this in reply to another seller with an issue on the 17th.

Today is the 31st and there hasn't been anything announced. CS acts like it didn't happen now.

What's the deal?

@warrenshobbies I'm sorry to hear you are experiencing delays. I will pass on the information to our Shipping team who work closely with the shipping carriers. Send me the actual post office experiencing delays - it helps - bburke@ebay.com.

Regarding weather (or other natural disaster) related announcements, if we extend seller protections we will announce them on Seller News if they are widespread. If we do not post there, there are no automated protections. Sometime a storm may hit a local area, but it isn't wide spread enough for us to automate the protections. In these cases sellers can contact Customer Support for help. In addition to our own data, we look to the carriers for data on delays. If the carrier is not announcing a delay we normally do not provide automated protections.

For example, USPS usually posts here - https://about.usps.com/news/service-alerts/resident-weather-updates.htm

If we don't auto protect but you were impacted, contact customer support. Provide them with the location the any data showing their were delays.

Thanks for selling on eBay.

Brian

Join us at eBay Open this September! eBay.com/ebayopen

brian_burke@ebay · ‎01-31-2018

wrote:

We are still seeing delays in USPS Priority Mail to Florida taking 10 days, most likely weather related.

I was told by Ebay CS that there would be an announcement for the weather on the week of the 16th.

Storm Igna closed or delayed many hubs for 4 days in the south east. Most of my mail sent into these areas was re-routed to a postal service annex in Richmind Va where it sits until it can move.

The ebay for business page posted this in reply to another seller with an issue on the 17th.

Today is the 31st and there hasn't been anything announced. CS acts like it didn't happen now.

What's the deal?

@warrenshobbies I'm sorry to hear you are experiencing delays. I will pass on the information to our Shipping team who work closely with the shipping carriers. Send me the actual post office experiencing delays - it helps - bburke@ebay.com.

Regarding weather (or other natural disaster) related announcements, if we extend seller protections we will announce them on Seller News if they are widespread. If we do not post there, there are no automated protections. Sometime a storm may hit a local area, but it isn't wide spread enough for us to automate the protections. In these cases sellers can contact Customer Support for help. In addition to our own data, we look to the carriers for data on delays. If the carrier is not announcing a delay we normally do not provide automated protections.

For example, USPS usually posts here - https://about.usps.com/news/service-alerts/resident-weather-updates.htm

If we don't auto protect but you were impacted, contact customer support. Provide them with the location the any data showing their were delays.

Thanks for selling on eBay.

Brian

Join us at eBay Open this September! eBay.com/ebayopen

castlemagicmemories · ‎01-31-2018

wrote:
wrote:
HI, Alan: Just want to mention that there seems to be issues going on with tracking. The delivery timeframe estimates appear to be correct on listings, but the actual tracking seems to be overly optimistic, LOL! My purchases have been coming late according to tracking but not according to the estimated delivery timeframe. I have read where a seller has been negged for this. I think you are already aware of this, but just in case!

Thank you, Alan.
Hi @castlemagicmemories!

Hope you're doing well.

Is this issue happening on multiple carriers, or just one? If you can narrow it down for me, I'll chat with the Shipping team and have them investigate.

Thanks!

alan@ebay

Hi to you, too! I'm fine and hope you are as well.

To answer your question, it's not multiple carriers; most everything was shipped USPS.

Hope this helps, and thank you very much!

hioctane62 · ‎01-31-2018

2 things I'd like to see adressed further.

First... Add me to the list of sellers that are dismayed at the promotions banner being moved. I'm sure I'm not alone in finding it extremely hard to believe that moving the promotions banner to the bottom of listings drives MORE sales. An example... I have a group of items that are running a "buy 2 get 1 free" promotion. There is NO WAY for a buyer to know that unless they scroll to the bottom, and we all know that a huge number of buyers don't do that. In the past this promotion has successfully encouraged buyers to make a multiple item purchase. Now, this has completely stopped.

Second... Ebay shipping supplies. The offerings are getting to be fewer and the quality is going downhill fast. Many of the box sizes formerly offered (and used by many sellers) are discontinued. There are now only 5 box sizes available. The quality is getting to be awful, too. Padded envelopes are thinner and provide little padding. Boxes are showing up misaligned to where they don't close right, the seams are glued crooked on too many of them.

It seems that every day ebay takes something away that sellers can use to their advantage. Every time ebay decides on something to boost THEIR profits, they seem to take those profits directly from sellers' pockets.

mam98031 · ‎01-31-2018

wrote:
I want to say hi & please keep my old dogs in your prayers. In addition to Miss Brown having cancer. My Max (yorkie) is blind, deaf, senile and has severe heart disease. It looks like I’m gonna lose him, he’s 13. So sad!MaxMiss Brown

My heart goes out to you and your best buddies. It is a very difficult time to say the least. We lost our beloved Suka just before Thanksgiving to a tumor that was beyond huge. We too miss him, it just is not easy to lose a family member EVER!!! I'm sending you my hugs and prayers.

RIP Suka

mam98031 • Volunteer Community Member • Buyer/Seller since 1999