Best regards,
Comics-scifi_collectibles Volunteer Community Mentor
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@comics-scifi-collectibles wrote:I probably won't be too popular with fellow comic-book sellers with this suggestion but I'd love it if eBay would make it so that media mail labels can not be printed on ebay. Ebay has blocked media mail labels from other categories.
Per the USPS comic books do not qualify for media mail.
Trying to compete against other sellers that break this rule is difficult sometimes.
At least make the seller work for it and have to buy their label offsite if they wish to violate the postal code.
@comics-scifi-collectibles I think the eBay Shipping Department Team should dust off their negotiating hats and visit USPS HQ and come up with a special "Printed Material Shipping" rate specifically for eBay Sellers who sell things that do not qualify for the "Media Mail" classification ... then just make it a default setting in those categories that it applies to.
@comics-scifi-collectibles wrote:
I probably won't be too popular with fellow comic-book sellers with this suggestion but I'd love it if eBay would make it so that media mail labels can not be printed on ebay. Ebay has blocked media mail labels from other categories.
Per the USPS comic books do not qualify for media mail.
Trying to compete against other sellers that break this rule is difficult sometimes.
At least make the seller work for it and have to buy their label offsite if they wish to violate the postal code.
@comics-scifi-collectibles I understand where you're coming from and appreciate the feedback on how these labels are being used. While I can't make any promises, but I can pass along this insight to the right team for review.
Hello
I have a question.
Am I wrong in my understanding that "Estimated Delivery Date Shown To The Buyer" are locked in once a buyer has completed their purchase?
On another account I recently noticed that the "Estimated Delivery Date Shown To The Buyer" for a sale that I recently made to a buyer in the state of Florida on 02-04-2012; had changed within the Order Details Page.
As of 02-05-2021 on the order details page, this order originally showed an "Estimated Delivery Date Shown To The Buyer" of Feb. 10, 2021 to Feb. 11, 2021.
When I checked the same order details page 66 hours later on 02-07-2021 the "Estimated Delivery Date Shown To The Buyer" HAD CHANGED TO Feb. 09, 2021. Thus reducing the estimated delivery time by 2 days.
I may have missed an update recently but it was my understanding that once a buyer had made their purchase that the "Estimated Delivery Date Shown To The Buyer" was locked in and would not change.
I ask because I am worried that for sellers who are in Managed Payments are now experiencing payment hold due to buyers filing INR- Item Not Received cases and this changing of "Estimated Delivery Date Shown To The Buyer" is in this example shortening the window by 2 days in which this buyer could possibly open an Item Not Received case.
Here are screen shots of Order Details Page for that particular transaction.
The 1st screen shot was taken on 02-05-2021 and the 2nd screen shot was taken on 02-07-2021.
1st Screen Shot
Screen Shot Taken On 02-05-2021 at 5:15 am cst
AT THAT TIME THE:
"Estimated Delivery Date Shown To The Buyer"
was Feb. 10, 2021 to Feb. 11, 2021
USPS Postage purchased on 02-04-2021 through
eBay Labels but the package was not checked in and
in possession of the USPS
until the afternoon of the following day on 02-05-2021
66 Hours Later on 02-07-2021
I just happened to notice that the "Estimated Delivery Date Shown To The Buyer" had been changed by 2 days.
2nd Screen Shot
Screen Shot Taken On 02-07-2021 at 11:13 pm cst
AT THAT TIME THE:
"Estimated Delivery Date Shown To The Buyer"
WAS CHANGED!
From: Feb. 10, 2021 to Feb. 11, 2021
To: Feb. 09, 2021
------
Edit: A reply to your question can be found here
Good afternoon eBay support team!
Please provide an update on exactly WHEN Sellers will be given access to the list of Members (Buyers and Sellers) who are Following them? This should have been taken care of already so wondering what's going on with it????????
Mr. L
_____
Edit: A reply to your post can be found here
@mam98031 wrote:
Let me first start by apologizing as I know I've asked this before but have forgotten the answer as it hasn't come up for quite a while.
I purchased two items from a seller. Two different transactions, same seller. They shipped me one of the items I purchased and put the tracking number on both transactions. The Seller is extremely slow to respond to my emails. I can't open an INR because both items show delivered.
What are my alternatives to resolve this if the seller isn't going to work with me? And INAD with a comment that only half the order was received?
@mam98031 since the package was delivered you'd need to open an INAD for empty box / missing item. This is the correct way to go about these situations.
Good afternoon again eBay Support team
Please provide an update on when the New Feedback Reply debacle will be corrected and returned to the old format where the reply window retains ALL the pre-typed Feedback we have??? This could have been fixed by simply cancelling the update that caused this problem so wondering what THAT department is doing????
----
Edit: A reply to your question can be found here
@go-bad-chicken wrote:
Hello
I have a question.
Am I wrong in my understanding that "Estimated Delivery Date Shown To The Buyer" are locked in once a buyer has completed their purchase?
On another account I recently noticed that the "Estimated Delivery Date Shown To The Buyer" for a sale that I recently made to a buyer in the state of Florida on 02-04-2012; had changed within the Order Details Page.
As of 02-05-2021 on the order details page, this order originally showed an "Estimated Delivery Date Shown To The Buyer" of Feb. 10, 2021 to Feb. 11, 2021.
When I checked the same order details page 66 hours later on 02-07-2021 the "Estimated Delivery Date Shown To The Buyer" HAD CHANGED TO Feb. 09, 2021. Thus reducing the estimated delivery time by 2 days.
I may have missed an update recently but it was my understanding that once a buyer had made their purchase that the "Estimated Delivery Date Shown To The Buyer" was locked in and would not change.
I ask because I am worried that for sellers who are in Managed Payments are now experiencing payment hold due to buyers filing INR- Item Not Received cases and this changing of "Estimated Delivery Date Shown To The Buyer" is in this example shortening the window by 2 days in which this buyer could possibly open an Item Not Received case.
Here are screen shots of Order Details Page for that particular transaction.
The 1st screen shot was taken on 02-05-2021 and the 2nd screen shot was taken on 02-07-2021.
1st Screen Shot
Screen Shot Taken On 02-05-2021 at 5:15 am cst
AT THAT TIME THE:
"Estimated Delivery Date Shown To The Buyer"
was Feb. 10, 2021 to Feb. 11, 2021
USPS Postage purchased on 02-04-2021 through
eBay Labels but the package was not checked in and
in possession of the USPS
until the afternoon of the following day on 02-05-2021
66 Hours Later on 02-07-2021
I just happened to notice that the "Estimated Delivery Date Shown To The Buyer" had been changed by 2 days.
2nd Screen Shot
Screen Shot Taken On 02-07-2021 at 11:13 pm cst
AT THAT TIME THE:
"Estimated Delivery Date Shown To The Buyer"
WAS CHANGED!
From: Feb. 10, 2021 to Feb. 11, 2021
To: Feb. 09, 2021
Hi @go-bad-chicken - will you please provide the item number so I can have this reviewed in more detail? In my experience, from a buyer's perspective the order details screen is locked at the time of purchase - and this may be a cosmetic issue within Seller Hub's display to you. The item number will let me get more detail on this and report to the appropriate team.
Thanks!
brian@ebay wrote:
@nuclearomen wrote:Hi, Little lengthy here, but had to be to cover the whole issue so you understand.
I have had an issue since Jan 18th where I have not been receiving my receipts for ebay labels purchased for almost all Media Mail labels (and understand, it’s Media Mail purchases only this happens, I get the receipts like a should for all other method purchases i.e. Priority / First Class, no issue, I get the receipts on my normal email – so it’s not an issue with my email address or anything like that – it’s ebay!) I’ve purchased through ebay shipping since Jan 18th, to date, 17 label purchases I have not gotten receipts for. As well after I print a label for any shipping method, the bell icon at top right of page keeps saying I have an order to ship – will remain for around 40 min or so til goes away – but I already purchased and printed label for it through ebay shipping.
I have called Ebay CS 5x about this issue now, every time I call they say “you currently have a ticket for tech support open” – but “Tech Support” has done nothing to fix the issue, nor have I gotten receipts for those label purchases like I am suppose to.
The problems with this is as follows:
1. I pay for shipping – “Free” Shipping – this is a enormous business expense which I deduct from my gross earnings – I NEED THE RECIPETS – if I’m ever audited they want receipts – not my word or ebays word etc…2. NO WHERE on Ebay can you download or print a receipt JUST for the shipping labels you purchased. 4th time I called they connected to me a rep in Managed Payments who showed me where Ebay now has a section just for the shipping labels purchased – USELESS – you cannot download a file for them, there is no printer friendly version to print them. You cannot click on each purchase transaction to open to a RECIEPT to print or download or save as PDF.
3. MONTHLY INVOICE includes all fees etc BUT NO TOTAL for SHIPPING LABELS you purchased – nothing for shipping labels at all.
4. Under “Orders” tab in Seller Hub, you can go to each transaction and from the drop down list select “View Payment Details” – this opens to another page with the details on total buyer paid, tax that was charged to buyer and up top will state how much was paid for shipping – though THIS IS NOT a receipt.
5. Under “Orders” tab in Seller Hub, Right Side Navigation Select > “Shipping Labels” > On the Left Side of each entry for each label there is a drop down list “More Actions” which supplies you 3 options “Void/Print Another Label/Print Packing Slip” – ALL of these are USELESS.
Under the column for “Shipment Details” it will say the carrier method used for that purchase, if you click it is the only place that even comes close to resembling a RECIEPT – BUT – it opens in a hover window, that you cannot print without printing the entire webpage, and again – cannot download a report of the purchase(s) etc.
6. When you go to purchase/print a label on the right side you can change options to print a receipt at same time print label -> USELESS -> Because I am not wasting a shipping label to print a receipt every time I print a label – stuff costs money – ebay wants to reimburse me for the cost of every label I need to waste on printing a receipt when I print a label then we can talk. Aside, the way it always has been is a receipt is emailed to you at your normal email address, I take those emails and save them as PDF’s, which I then put all in a folder on a separate hard drive, and I give all those PDF’s to accountant who tallys the costs all up so why do I want to print and waste shipping labels/printer ink for this?
7. ANY downloadable report on ebay DOES NOT include the cost of shipping labels purchased if you offer FREE SHIPPING – ONLY if the BUYER was charged shipping is that expense listed on any download report – I checked all the shipping charges are listed as $0.00 – because – I offer free shipping.
Aside from all this, There is NO REASON Tech Support has not fixed this issue yet, like said 5x I have called about this in 2-3 weeks – keep telling me a ticket is open but they done NOTHING to fix it, not even sure anyone in tech support has even looked at it, if they did, the ticket wouldn’t still be open. This is a major screw up on ebays part, it needs to be fixed, pronto – no excuse for not giving sellers what they need to report and track their sales and expenses – Shipping is an expense – “Free” shipping isn’t Free – we pay for it – since we pay for it we need RECIEPTS.
Thanks. Sorry for length, but wanted to cover every aspect and curve any suggestion you may pull out for it, I’ve already been through it all and with every rep I’ve talked to – the only solution is to send me the receipts or make the shipping labels purchases available via download CVS report and print friendly versions so can be saved as PDF files.
Thanks for sharing this info @nuclearomen, I'll be sure to pass it along to the right teams.
@nuclearomen A few places where you get the totals paid for shipping
1) For labels you purchase through eBay now that you are in MP
Payments> reports> statements https://www.ebay.com/sh/fin/report/statement
2) For all shipping you purchase can find the info on a transaction report now that you are in MP
Payments> reports> transactions
https://www.ebay.com/sh/fin/report
#3 For any shipping prior to enrolling in managed payments, you can find the report on paypal. Activity download report.
These are all reports that should satisfy the IRS.
@postcardcountry wrote:
The recent news about Robinhood being sued for a lack of customer support access was an interesting read.
Several of the complaints rang true for eBay:
Times when the request a callback is turned off.
Times when email responses are vague, do not answer the question, or provide incorrect information.
What precisely is eBay planning to do to correct their Customer Service to improve the experience for buyers and sellers alike?
@postcardcountry I'm not able to speak to overall operational strategy, but we are constantly reviewing the state of customer service and making adjustments where needed. This includes easily accessible information on the 'Help & Contact' pages, continued training and coaching for customer service agents, self-help options on the site, and solving for longer than desired queue times (we're working on this specific one for managed payments support right now).
@gwzcomps wrote:
I mean many of the options say they are closed despite being open hours. When I do request a call back for MP the window is ridiculous. The estimate vs when I get the call are well beyond the time frame given. I mean hell even after the 102 minute window ends up being 4+ hours I get the call outside of what is supposed to be your "operating hours". Then the fact that your CS teams regularly give incorrect advice at the expense of the users. I could keep going...
@gwzcomps The managed payments team is one of the busiest and the options close if we cannot realistically service more callbacks than have already been requested. We are working on alleviating this pressure point, but it's a work in progress.
We expect our teammates to provide accurate information and coach them for success regularly. I will pass along your feedback to the appropriate team.
