mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@fern*woodwrote:Not that it is that important, but I am getting alert emails today that I mentioned myself on posts on the boards.
I have been getting alerts when someone quotes a response given by another poster who had tagged me. I hope that made sense. What I mean is, you tagged me in a response this morning. If someone responds to that comment and quotes your response that contains my tag, I am going to be notified that THAT person tagged me. Even though they didn’t. It’s very annoying and I don’t know if it’s a new change or what but I hope it goes away.
@rosevelyn wrote:
I do not see COMMENTS? on this page. Please advise.
Hi @rosevelyn, I've included a screenshot below of the Comments link:
Let me know if you need anything else!
@vrykalakwrote:
@mam98031wrote:
@vrykalakwrote:
@Anonymouswrote:
@vrykalakwrote:I'm about to lose my TRS status because of "tracking not uploaded on time" defects. What!?!
Why is "late shipping" only a defect if the item arrives late, but "tracking not uploaded on time" is an automatic defect? That makes no sense.
I have two recent instances where the person bought several items and I shipped them together, but forgot to move the tracking number to the second ID. This is costing me my TRS status...even though the items were shipped on time and received on time.
The rule says it's a defect, regardless of on-time carrier scan.
AND to add insult to injury, I may get TWO defects for each of these sales, if the packages happened to arrive late...which they often do because I live in the middle of nowhere.
AND because I was being helpful to my buyers and allowed them to buy several items over a 24-hour period, I am a bad seller and don't deserve TRS status.
Bottom line: uploading of tracking information has nothing whatsoever to do with customer service. Why should it EVER generate a defect? ESPECIALLY when the rules specifically require the defect regardless of whether or not the item was shipped on time and received on time?
Hi @vrykalak, the tracking uploaded and validated by a carrier metric exists because the buyer experience is improved by having valid tracking as early as possible. As we have discussed before, if you have any shipping metric questions we recommend you contact Customer Service to have this reviewed and to discuss the specifics.
Sorry, but you misunderstood my question.
Tracking was uploaded and the item was scanned on time for the first item each person bought.
The defect is "tracking not uploaded on time" for the SECOND item the person bought.
And the defect stands even though the item was scanned, shipped, and delivered on time.
I fail to see that this has any relation to customer service, and I think it is horribly unfair to a seller who has gone out of hir way to accommodate a customer.If you are shipping these together using the Ebay label system, you should combine your shipment. If you do that, the tracking number will automatically upload to all of the transactions you combined into the shipment. Or if you prefer, you can manually upload the tracking number to each of the other transaction. The system can not know you shipped the items together unless you tell it you have. That is why you are having the problem you are having. All you need to do is make a minor change in how you generate the shipping label and this problem will go away for the future.
I am not aware of any way I can combine shipping using the eBay label system.
Where is that documented.In previous years, I have tried, and was told it wasn't possible, unless the items were paid for at the same time.
Meanwhile, I am losing TRS status because of something what wasn't my fault.
Basically, you are saying: tough beans, you should have known better.
This function has been around for years. When you go into select the item you want to ship, select all the items [from the seller hub] that you want in one shipment. I'm posting this quickly so that you get this much info. I'll try to find the proper help page for further instructions.
