mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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@coinslabz26 wrote:USPS and other carriers are continuing to have major systematic delays. USPS self policing system has led them to totally stop investigating and researching lost packages that can be recovered.
I understand that I am responsible for delivery and am always happy to make this right with the buyer if a package gets lost but is ebay at all considering extending protections for us for delays and losses that are systematic and beyond our control? Things are worse now then when they gave us protections a couple of months ago.
Also is the shipping team able to assist us in any capacity with their contacts at USPS to try to assist with the systematic delays? Doesn't ebay have negotiated transit times? Aren't the shipping fee penalties we are paying supposed to de-stress the system?
Buyers are getting extremely frustrated with these delays as well. Most buyers that have contacted me to inquire about their packages have expressed concerns that the delays effect other packages from other sellers as well (and thankfully none are blaming me). I have a 100% on time shipping rate. The delays are not on my end.
I'm having the same experience with USPS about not investigating when a trace is put on a package. I've had to file 3 of them this Thanksgiving week. While I knew they would be slow to look for the packages, on all 3 traces I got the exact same email from different parts of the country. This was on an email saying the trace had been RESOLVED and CLOSED.
Thank you for contacting the U.S. Postal Service®. This is in response to your recent inquiry regarding delayed mail.
As a result of the Coronavirus Disease 2019 (COVID-19) pandemic, Postal Service Priority Mail® products and First-Class packages may temporarily experience delivery delays due to limited transportation availability.
Please be assured, the Postal Service’s goal is to move packages as expeditiously as possible, and we are committed to ensuring timely processing and delivery of essential packages. The Postal Service continually reviews its network capacity to provide the American public reliable, efficient, and fast delivery service.
Thank you for your patience and understanding. Please accept our apologies for any inconvenience this matter has caused.
Sincerely,
Same email just different people from different parts of the country signing them.
@gwzcomps wrote:
@vintagecraze50 wrote:I noticed the failed payment this morning and I see that Jordan Sweetnam has a big post on the community here right away about this particular issue. Seriously, I have had zero problems with MP since I started over a years and a half ago. What kind of support do you need that they are not providing? Any time If I have a question or concern I call them and they are there to discuss stuff. My bookeeping system is working perfectly with their system. Payments get in my account Lickety split.
I honestly don't know how to find that page short of seeing Mam's post on the boards. I never have gotten an answer to why I am paying fees on sales tax that was never charged. Plus with PayPal I have a 1-800 number I can call. I can't call MP. I can request a call back, but only if eBay deems it fit.
Actually that isn't quite accurate. You have gotten answers, you just don't like the answer.
@conslabz - Thank you for providing us with these details. We will make sure this gets to the shipping team. If we make any changes to protections, this will be announced on the Announcement Boards, so keep an eye out there.
@golfingaddict wrote:
We're pausing late delivery protections....
This was the title of an announcement on 9/28/20 ebay decided that the post office was back to normal.
But I have found that to be far from the truth. I am still getting crazy, unreasonable and out of the blue delivery times for packages with no rhyme or reason. I have at least 2-3 packages a week that show ridiculous shipping times (and stalls) and of course, my buyers are not happy. I've tried to proactively contact buyers and put traces on packages, but I still feel like ebay is sabotaging me with estimates that are not reasonable, are based on historical data and do not consider my actual handling time.
Here are a couple of examples of problematic packages/tracking.
Hi @golfingaddict - I'm sorry to hear that you're still seeing things go sideways with estimated delivery dates. I'll reach out for some more detail to make sure the shipping team is aware of what you're experiencing. Thanks!
@justsc92 wrote:
Brian, you did not mention if this set a precedence going forward. You did not also mention why mine same items were removed but others are not. There are over 25 active listing with these same cards and I have reported all of them. Why are they still active.
@justsc92 this is not a new policy and is not setting a new precedence. As mentioned in my first response to you, we proactively and reactively search for items. Just because you see other items on the site does not mean they are allowed. When our teams find them, either proactively or via a member report, appropriate action will be taken.
Along those lines.
My estimated delivery times have been so far out that I went for 15 days with no sales. Down 61%.
Now had a couple of sales. Thing now is that eBay is displaying on or before Dec 7 to Zone 8. 2 day handling that I know does not apply as I historically ship faster, but still setting me up for buyer unhappiness. I had 3 day handling, but that caused estimates to be over 2 weeks. Adding another day pushed it out another week. Now adding 1 day to the handling only pushes estimate out 1 DAY.
_____
Edit: A reply to your post can be found here
@valueaddedresource wrote:
tyler@ebay wrote:
@gwzcomps wrote:
When is eBay going to be more transparent when they screw things up? Seems with this recent MP issue no effort was made to keep us paying users informed. Also it is nice that while pretending to be a payment processor eBay lacks the ability to provide the support any real payment processor provides.
Hi @gwzcomps - we work hard to be up front with impacted members as we have information to share. We posted an Announcement regarding payouts earlier today when we had detail to provide. Thanks.
tyler@ebay - respectfully I have to say, that's not good enough.
Standard procedure for many companies is to provide notice immediately as soon as a tech issue is reported, relevant status updates along the way as it is being addressed, and a final "all clear" update once the situation is resolved.
There is absolutely no good reason eBay could not and should not follow this standard, accepted model for tech companies to communicate with their paying users about service disruptions.
Bonus Tip - adopting this kind of procedure also greatly lessens the impact to CS as panicked sellers won't be flooding all available contact points. It really would be a win win for both eBay and users. 👍
Hi @valueaddedresource - we're on the same page on this. I will add your input next to my own on this suggestion. 🙂
