mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Best regards,
Join the Community team here at 1 PM PT on December 11th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
*Please note that we're not able to address account-specific queries. Questions regarding your account should be direct to eBay Customer Service.
@joshuatreeimports wrote:
Hello! I was wondering if sellers are responsible for items with tracking showing they were delivered, but the customer claims were stolen after delivery. How far beyond successful delivery does a seller's responsibility extend?
Hi @joshuatreeimports - in a situation where tracking confirms that the buyer's shipment was delivered to their address you are protected from Item not Received requests (we would find them in your favor if they were escalated). Thanks!
@dhbookds wrote:Did we ever find out about why both the Promoted listing and normal listing are showing up in search, whereas it was supposed to be one or the other, as I remember.
Just that it is happening. I believe it was Tyler that reported the issue and as far as I know there is no update yet.
@autopiacarcare wrote:
@gwzcomps wrote:
- Random unresolved glitches like markdown manager problems and buyers having issues paying.
@gwzcomps - I can report that we are seeing much better performance out of Markdown Manager since last week. Most promotions are going live or ending within about 10 minutes of scheduled times, which is much more in line with how that tool used to work for us.
I don't want to get anyone's hopes up and can't really say this is a "fix", since we were told that delays of less than 24 hours weren't a technical issue to be fixed, but regardless, I'm very happy it is working better now and I hope that continues.
Thanks I might try again. I was gonna run a big sale for Cyber Monday but it was a total failure...
@golfingaddict Awesome post ... I want to see the answers to your questions as well. I have my first Free Returns happening right now, awaiting the Buyer returning the item.
Scenario: Buyer's reason - Changed their mind.
They needed a DC motor train and bought an AC motor train as stated in the claim. However, "AC" was specified in the Item Specifics.
Its a vintage electric 2 piece train (powered and non-powered diesel locomotive set). If it is returned in the same condition I shipped it in and I can resell it then I will refund the sold amount MINUS unrecoverable PayPal fees, pre-paid return shipping label and I will not refund their original shipping cost ... I view this as a remorse return. I also will expect protection against any potential "less then Positive" feedback.
If it is returned with damage or the original box has more damage then when it was shipped I will make a different decision on how much to refund.
This Buyer will be put on my BBL even though Buyers in this category often will buy more then once, a Buyer who makes this kind of mistake is lacking some knowledge ...
Sold item was over $ 159and won on an Auction.
tyler@ebay wrote:
@joshuatreeimports wrote:Hello! I was wondering if sellers are responsible for items with tracking showing they were delivered, but the customer claims were stolen after delivery. How far beyond successful delivery does a seller's responsibility extend?
Hi @joshuatreeimports - in a situation where tracking confirms that the buyer's shipment was delivered to their address you are protected from Item not Received requests (we would find them in your favor if they were escalated). Thanks!
Just to add a little more to this so no one gets confused. The item has to be shipped to the ship to address on the PP payment notification [if you are NOT in MP] for this seller protection to apply in both Ebay and PP.
In Ebay, they allow us to be notified by the buyer after the payment of an address change as long as that notification happens within M2M. So if we comply we are fine in Ebay and still covered. But NOT in PP. PP does not acknowledge or accept that change.
Hey a curiosity question.
Why after all these years hasn't Ebay added Ebay to the spell checker. It always shows we are misspelling it. Just wondering???!?!?? 
@mam98031 wrote:
When Ebay redesigned the Feedback Page we seem to have lost an option we use to have. What happened to being able to view a members ID history for changes. We use to have a link to that, but not anymore.
Where can we get this information or has Ebay deemed we don't need it?
Hi @mam98031 - I'm not aware of any change to remove this function, can you link me to an example thread or get me some more detail I can use to look into it further?
tyler@ebay wrote:
@mam98031 wrote:When Ebay redesigned the Feedback Page we seem to have lost an option we use to have. What happened to being able to view a members ID history for changes. We use to have a link to that, but not anymore.
Where can we get this information or has Ebay deemed we don't need it?
Hi @mam98031 - I'm not aware of any change to remove this function, can you link me to an example thread or get me some more detail I can use to look into it further?
There is not a thread. And I haven't a clue as to how to get you an example since it no longer exists on the updated FB pages. I'd have to go out and try to find a member that did not have an updated FB page and I don't know an easy way to do that.
