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Community Chat, August 21 @ 1:00 pm PT - General Topics

Anonymous
Not applicable

Join the Community team here at 1 PM PT on August 21st for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling. Be sure to review the previous week's Chat Recap to see what we addressed last time.

 

The chat will be open for questions from 1-2 PM PT, at which point we'll close thread. Though no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.


If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into whatever is on your mind grinning

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37 REPLIES 37

Re: Community Chat, August 21 @ 1:00 pm PT - General Topics


@echo_and_zip wrote:

I'm going to bring this up, in hopes you'll pass it along.

eBay & other Corps got a huge Tax Cut.

Most of us, and our Buyers, didn't... Many got no/smaller refunds.

Every year, postage rates go up... that equals bigger profit for eBay on a sale.

It may also equal a lower profit for the Seller.

If we buy postage on eBay, can't eBay credit the FVF on that postage ?

Thank you, Echo


Why does Ebay have to foot the bill for increase rates from a seller's vendor [USPS or other carrier]?  Just curious.  No other reason for the question.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 31 of 38
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Re: Community Chat, August 21 @ 1:00 pm PT - General Topics

@mam98031 

@Anonymous 

 

And just when and where was this posted? The email they received was either yesterday or the day before...? Will await a personal reply from Trinton...

I ain't got the brains to make this up (Fantastic Beasts)
Message 32 of 38
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Re: Community Chat, August 21 @ 1:00 pm PT - General Topics

Anonymous
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Hi everyone, thanks for joining us this week. Keep an eye out for our Weekly Chat Recap for the questions and answers that were brought up today. Though the chat is now closed from future replies, we will continue to respond to any remaining questions. See you next time!

Message 33 of 38
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Re: Community Chat, August 21 @ 1:00 pm PT - General Topics

Anonymous
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@kus1617 wrote:

Thanks, I have been actively reporting issues, it just seems that nothing is being done with the listings, most problematic one are new members w/0 feedback.

Most of the questionable listings have BIN at $500-$2500+ and minimal descriptions or are not even in some cases relevant to the pictures showing.


Hi @kus1617, I will email you for some examples to look into this further, no problem!

Message 34 of 38
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Re: Community Chat, August 21 @ 1:00 pm PT - General Topics

Anonymous
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@ekmadonna wrote:

Hi, I have a Premium store on this account ID and when I relisted items prior to August 6th of this month in bulk the items would AUTOMATICALLY be withdrawn and disappear from my UNSOLDS list.  On August 6th a customer service went into my account and changed some of my preferences or did something to my account page where now every time I relist in bulk the ITEMS STAY in my UNSOLDS folder whith a note that reads "you relisted this item". Why and How did they do this? I do not like to have to go back and check off EVERY single box to delete the listings. I like the way it was set up before. How can I get my account back to removing BULK RELISTS AUTOMATICALLY? I also have noticed a precipitous drop in sales since the customer service rep changed this feature on my account. Is there a correlation?


Hi @ekmadonna, an item should not be removed from your unsold section simply because it is relisted. You would need to use the "Not yet relisted" filter to view unsold items that have not been relisted. By default, your Unsold section will include everything that was not sold at the time the listing ended. This is not a new feature, nor is there any setting that can be changed by yourself or Customer Service that will effect how this is displayed, so your call with Customer Service would be unrelated to what you are describing.

Message 35 of 38
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Re: Community Chat, August 21 @ 1:00 pm PT - General Topics

Anonymous
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@abfabvintage wrote:

@mam98031 

@Anonymous 

 

And just when and where was this posted? The email they received was either yesterday or the day before...? Will await a personal reply from Trinton if that is okay...


Hi @abfabvintage, I'll be happy to dig into this further now that @mam98031 has shared the contents. It very well could simply be that these notices are being sent out in batches, and your email has not been delivered yet. Do be sure to check your trash/spam folder in your personal email to confirm the message was not routed there. Additionally, there are times where a notice like this would be sent out early to members who may face a significant time investment to update their listings, while other sellers would either receive a notice later or see the notification directly in Seller Hub/the listing form once changes are made. Again, happy to look into this and see what information I can provide.

Message 36 of 38
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Re: Community Chat, August 21 @ 1:00 pm PT - General Topics

Anonymous
Not applicable

Sorry for the delayed response, @mam98031! Here are a few photos from my trip in June slight_smile

 

First up, this butterfly landed on my hand as I was entering a cable car up the mountains to get a view of the city. The ride was about 20 minutes and the butterfly stayed on my hands until almost the end of the ride, walking around my hand as if it was just another normal day.

 

butterfly.JPG

 

Next, I took a graffiti tour of the capital, Bogotá and I can say it was one of the most amazing experiences of my trip. 2 hour walking tour where we discussed a variety of historical events in Colombia, as well as modern day political situations that inspire street art. Below are two of my favorites from the tour.

 

cheetah.JPG

 

tour.JPG

 

Lastly, here is a view of the capital. I would need to share a panorama to show you the whole view, as the city takes up three full photos to get it all. This is the "middle" photo from my viewpoint, up on the mountain above the city. I got there before sunset and stayed about half an hour until it was dark (perfect timing).

 

skyline.JPG

 

This trip was mostly shopping, relaxing, and spending time with the in-laws so less to share compared to last year slight_smile

Message 37 of 38
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Re: Community Chat, August 21 @ 1:00 pm PT - General Topics

Revising A Listing

 

Are there fees associated with revising a listing?

 

There are only fees when the price of the item is raised, or when special features are added.

 

Is there a policy against making revisions so that the listing becomes a completely different item?

 

While there is no policy against making revisions to this degree, keep in mind that any listing revisions will appear in the buyer’s purchase history and may lead to confusion. Though they can select the item from their purchase history to view the original listing they purchased, sometimes buyers or sellers will report concerns because a listing is in their purchases/sales that they don’t remember because it has been revised since the transaction occurred. For this reason, we recommend creating a new listing for a different item.

 

Sales Tax

 

Is it possible for eBay to more clearly indicate to buyers that the separate transaction for sales tax in PayPal is coming from eBay?

 

While the PayPal transaction does state that it's for tax, we’re happy to pass along the feedback!

 

Combined Shipping

 

Are there any updates to the combined shipping issues where different options and prices are displayed to the buyer across different devices (mobile vs. desktop)?

 

So far we've confirmed that the desktop experience is working as it should; displaying the cheapest option available, based on the quantity, weight, and dimensions provided, as well as calculating the appropriate discount based on the rules you have set up in the listing. What we are currently digging into is some inconsistencies within the mobile app at different points of the purchase experience; the listing view, the add to cart confirmation, the cart view, and the view when proceeding to checkout, specifically. No update to share at this moment on what exactly is going on or why, but we are actively working on this!

 

I have been seeing an increase in concerning listings in the Coins and Paper Money Category recently, does anybody from eBay monitor categories?

 

Anytime you see concerning listing on eBay you are welcome to report these for review. We have teams looking into these reports for appropriate action around the clock, everyday of the year. In addition to these reports, we also proactively review the site for potential violations and identify issues through automatic scans. Those who seek to commit fraud or take advantage of our site will continue to create new methods of circumvention, and as we discover these methods, we will improve our filters to better capture these kinds of issues. Check out our Help Page on reporting an item for more info on what steps you can take to help protect the site.

 

Notes Feature

 

I was wondering if there is a way to Bulk Edit "Notes" on Active listings or Drafts?  

 

It is possible to add and/or edit notes in bulk in the Seller Hub Listings section for active items. Once you've selected the listings you'd like to edit, click the Action button and select Add/edit note. This will allow you to add or edit notes in bulk slight_smile 

 

Thanks so much! Also, when creating a listing from scratch can a Note be added?

 

I'm not seeing an option to add a note during the listing flow, but one can be added to the listing within the Listings section of Seller Hub after it's been listed by using the arrow drop-down menu to the left of the item.

 

Item Specifics

 

I’ve heard there will be changes to Item Specifics that will be effective October 1. I never received this email, however, I will be impacted as the changes are for a category I sell in. Is there anywhere here in the Community this notice was posted? 

 

Sometimes we send out notices to sellers in batches, so an update may be coming your way soon. In other instances, those sellers who face a large investment of time to make necessary changes will receive advance notice, while other sellers may see an update directly in the listing form itself when changes are needed.

 

Shipping Fees

 

Every year, postage rates go up... that equals bigger profit for eBay on a sale. It may also equal a lower profit for the Seller. If we buy postage on eBay, why can't eBay credit the Final Value Fee on that label?

 

We work to negotiate carrier specific discounts for our sellers. While you can pass along these savings to your buyers if you would like, these discounts could also be retained to help you offset the increases shipping costs that are introduced over time. We have no plans to eliminate or credit the Final Value Fee related to shipping costs, as these fees discourage moving the price of the item to the shipping cost in an effort to avoid fees, as well as serve as an incentive for those sellers who offer free shipping. We encourage you to review the shipping discount Help Page for more info on the carrier specific discounts that are available.

Unsold Section

 

Recently I noticed that my Unsold section contains listings that have already been relisted in bulk. Did something change?

 

It sounds like you are describing the normal experience for this page that we have had for quite some time. The Unsold section by default contains all of your items that ended without a successful sale, which includes items that have already been relisted. You can use the Not yet relisted filter to view only those listings that have not yet been relisted. 

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