Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
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@gwzcomps wrote:
brian@ebay wrote:
@gwzcomps wrote:
After weeks of complaining I have finally gotten hit with the thing I was worried about. As far as I can tell one INR due to eBay’s guaranteed delivery dates put me below standard. Now all my listings are showing 30-day handling times. I find it quite ridiculous that my peer group has 0% INRs even if it was pre pandemic. I have no recourse at this point and this is pretty much going to kill my sales for this month. I did everything I could to protect myself yet here I am.
@gwzcomps from what I can see you are still Top Rated, so everything looks fine there. Based on what you're post, it sounds like you are seeing the extended handling times we announced here.
I still don't think this is related to that update though. The site appears to have put my handling time to 30 days. It started doing this 2 days before that update was released. Unless you are taking specified handling times and multiplying them by 6?
@gwzcomps there is no indication here that this is related to your Service Metrics or seller standing. When an account is 'Very high' in INR Service Metrics the estimated delivery date is extended, not the handling time. Regarding Seller Hub showing you an extended ship by date, I can look further into that and pass it along.
brian@ebay wrote:
@gwzcomps wrote:
brian@ebay wrote:
@gwzcomps wrote:
After weeks of complaining I have finally gotten hit with the thing I was worried about. As far as I can tell one INR due to eBay’s guaranteed delivery dates put me below standard. Now all my listings are showing 30-day handling times. I find it quite ridiculous that my peer group has 0% INRs even if it was pre pandemic. I have no recourse at this point and this is pretty much going to kill my sales for this month. I did everything I could to protect myself yet here I am.
@gwzcomps from what I can see you are still Top Rated, so everything looks fine there. Based on what you're post, it sounds like you are seeing the extended handling times we announced here.
I still don't think this is related to that update though. The site appears to have put my handling time to 30 days. It started doing this 2 days before that update was released. Unless you are taking specified handling times and multiplying them by 6?
@gwzcomps there is no indication here that this is related to your Service Metrics or seller standing. When an account is 'Very high' in INR Service Metrics the estimated delivery date is extended, not the handling time. Regarding Seller Hub showing you an extended ship by date, I can look further into that and pass it along.
@gwzcomps can you check your working days calendar and make sure every day of the week is selected, then check the ship by date seller hub is giving you?
@my-cottage-books-and-antiques wrote:
I don't know if this is something you guys can check into, but I'm fast running out of 10 X 10 x 10 and 12 x 12 x 12 shipping boxes, which had been available to purchase with the shipping coupon. They are no longer showing up. Is that because they have discontinued those 2 sizes, or because they are temporarily out of stock? If they've discontinued them, I will definitely buy elsewhere, as I can't wait forever, but if they are just OOS, I'll wait a little longer.
@my-cottage-books-and-antiques I checked on this and confirmed that these sizes have been discontinued.
