mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
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tyler@ebay wrote:
@gwzcomps wrote:
There is still limited customer support and buyers/sellers continue to be very unhappy about this. When is eBay going to stop hiding behind the pandemic as an excuse for not providing adequate customer service? Considering how eBay has been manipulating and disregarding our handling times it is quite clear eBay expects sellers to operate as though nothing is going on. Yes I am aware of the recent shipping changes that eBay FINALLY did, but it is too little too late. It is hypocritical to be fine with lowering your standards as a company while still expecting sellers to uphold pre-pandemic standards.
Hi @gwzcomps - customer support is available for callback ('Have us call you'), email and chat support through the Help & Contact links in the upper left hand corner of any eBay page. In addition, proactive calls ('Call Us') is available for certain categories.
You can also use social media to contact support on Twitter or Facebook, and they'll be able to assist with most topics.
Thanks!
Problem with that is that some are reporting that it takes hours to get a call back if they get a call back. And some get that are getting the calls back a few hours later aren't at their phones waiting for the call so they miss the calls.
Mentors were asked not so long ago not to send people to twitter and facebook because they too were overwhelmed with how many people were seeking their attention. Has this improved now so we should send them there?
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Edit: A reply to your question can be found here.
@gwzcomps wrote:
tyler@ebay wrote:
@gwzcomps wrote:
There is still limited customer support and buyers/sellers continue to be very unhappy about this. When is eBay going to stop hiding behind the pandemic as an excuse for not providing adequate customer service? Considering how eBay has been manipulating and disregarding our handling times it is quite clear eBay expects sellers to operate as though nothing is going on. Yes I am aware of the recent shipping changes that eBay FINALLY did, but it is too little too late. It is hypocritical to be fine with lowering your standards as a company while still expecting sellers to uphold pre-pandemic standards.
Hi @gwzcomps - customer support is available for callback ('Have us call you'), email and chat support through the Help & Contact links in the upper left hand corner of any eBay page. In addition, proactive calls ('Call Us') is available for certain categories.
You can also use social media to contact support on Twitter or Facebook, and they'll be able to assist with most topics.
Thanks!
Yeah you only have the basic support departments going though. Any of the departments related to serious issues we are stuck with waiting on emails that have a 24-72 hour turn around time. Also the continued limited support likes to fall back on the pandemic as an excuse for not providing adequate customer service.
Thanks for the input @gwzcomps - I'll have your recent contacts reviewed and coaching sent as appropriate.
@carlqsportscards wrote:When relisting from my unsold auctions, I click on "relist as fixed price", but it starts out as an auction.
No big deal, just one extra click to switch it to fixed price, but why bother to have that as an option, when it's just the same as relist?
That should be an issue unless you are well within your free allotment of free auctions and free GTC. Because you would have been charged for an auction when you started it and when you changed it to a GTC, you were then likely charged for a GTC. Now I've never done this, so I am assuming this. Hopefully one of the guys will verify what it does in practice.
@carlqsportscards wrote:
When relisting from my unsold auctions, I click on "relist as fixed price", but it starts out as an auction.
No big deal, just one extra click to switch it to fixed price, but why bother to have that as an option, when it's just the same as relist?
@carlqsportscards hmmm that's odd. It seems like it should default to Fixed Price when using that feature. It's been awhile since I've used it myself, so I'll test this out and get it reported. Thanks!
@gwzcomps wrote:After weeks of complaining I have finally gotten hit with the thing I was worried about. As far as I can tell one INR due to eBay’s guaranteed delivery dates put me below standard. Now all my listings are showing 30-day handling times. I find it quite ridiculous that my peer group has 0% INRs even if it was pre pandemic. I have no recourse at this point and this is pretty much going to kill my sales for this month. I did everything I could to protect myself yet here I am.
One INR can't cause that. One can put you over the top, but it can't cause this by itself.
