store keyword search is still not working

[1tuna]

I am still waiting for the tech department to fix this and am tired of waiting

three out of four search bars on ebay show 0 results with certain single keywords

does anyone now what is the status of this alert..... ebay ALERT 14435

i spoke to ebay 5 minutes ago and was given a credit of my store fees for Feb.

I am getting tired of the search bars not working in my store

the search bar in "see other items " is also broken and the main one in seller hub is still not working

that is three search bars that do not function as intended

[anasazirose]

TIME TO EDIT EXPIRED, REPOSTED, SO SORRY      I searched for pyrex in my active listings, should have 3, results are 0.  search for flameware, the pyrex flameware comes up.  Search for amber, the amber pyrex comes up.  Put pyrex in quotes, all 3 come up.  Try to edit all 3, wouldn't work, tried again, nope, tried 10 min lates, finally get edit screen.

Same thing in my store

 

 

 

Pyrex in quotes works

THEN, searching for flameware gets me 14 results for flatware, and these results aren't flatware

I know I'm a small seller, and I'm not an IT, but I see lots of posts saying search doesn't work, then it does, then ebay rolls out a new look, then search doesn't work, but hey, it works with quotes, then searching dodge challenger in Toys gets you zero in toys, but lots in Auto, unless you add diecast.... combine this with lackluster sales and maybe buyers searching are not finding what they want so they go elsewhere.  Maybe most buyers aren't coming to the community when search doesn't work, most aren't adding quotes, maybe they're just going elsewhere.  Maybe if search was fixed and IT didn't make 'unnecessary' changes like store pop ups and such and concentrated on issues that come up, customers (which includes buyers AND sellers) would be more content.  Sorry for the doubled pictures, I couldn't delete them in the edit, if there's a button, it hid from me.  Sorry if this seems like a rant, I was attempting to edit categories and add items to store categories, and not being able to search properly has had me working on this for over an hour. 

[partfinds]

Wow. Now tell GENZ they need to use dinosaur type searches with inverted commas to find what they want. 😂

ebay should make a manual for buyers

[dhbookds]

devon@ebay 

anasazirose has certainly posted proof of the problem.......along with others........

but apparently you can't get anything done/reported because it's a "not sitewide" problem.....or at least not enough reports to be considered site wide.....

Can you, at least, guide the stores team/person in charge of stores and Seller Hub team to this thread so they might delve into the problems and perhaps get something done? 

[devon@ebay]

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@dhbookds wrote:

devon@ebay 

anasazirose has certainly posted proof of the problem.......along with others........

but apparently you can't get anything done/reported because it's a "not sitewide" problem.....or at least not enough reports to be considered site wide.....

Can you, at least, guide the stores team/person in charge of stores and Seller Hub team to this thread so they might delve into the problems and perhaps get something done? 

---

Hey @dhbookds! I can make sure to have this passed along to the correct team and have them take a look into this. 

[dhbookds]

devon@ebay 

thank you!!!

[anjie234]

devon@ebay

 @dhbookds

Hey everyone,

This issue is absolutely sitewide! And it is NOT specific to / limited to eBay Stores.

I don't have a store, and have the same exact problems when searching my

active listings in the Seller Hub.

@1tuna 

Also, when you say there are "3 search bars that aren't working", you are correct...

they aren't! However, I'm inclined to think that they all use the same search algorithm, no?

It's SEARCH, in general, that isn't working (at all!).  It's not multiple problems that are

specific to where a search is conducted (Seller Hub, Store, the eBay general search

bar, etc.). It's important to have specific examples from all the different search aspects in 

order to troubleshoot the issue.

I guess I don't understand why eBay has multiple tickets for this problem that

are specific to where a search is done.  It just doesn't make sense to me. 

No wonder things seem to be so disorganized, and tickets are being lost, etc.

[anjie234]

devon@ebay

Forgot to say that I have several specific examples of how the SEARCH function is defective .

Please let me know if anyone is interested, I'll be happy to provide the details.

And, YES, of course buyers are going elsewhere when they believe that the things they

are looking for aren't available here on eBay.  It's terrible!

Best wishes to all in remedying this unfortunate situation.

[anasazirose]

This isn't store keyword search, but someone suggested that if one search is broken, they all are.

Here is this morning's search for red moroccan bible youth for Christ

[eburtonlab]

When a search turns up no exact matches, eBay will attempt to expand the search to find some likely results -- either results matching fewer terms, or results with the keywords in the body of the description.

If you look closely at the black cat candle listing, you will notice that the body of the description contains a very long essay about Halloween in light grey text which contains all of your chosen search keywords.