@crus4513 wrote:Beginning in Covid-19 era, we noticed an odd thing happening with our inventory. Items were being sold from our inventory that had previously been sold or taken down at an earlier date. We began receiving "disciplinary" notice from eBay for not being able to fill orders. At the time, I collected as much information as I could showing that these items, i.e., showing the "purchased" transaction, shipment info and searching returns to make sure items weren't returned for some reason. I determined most--if not all--instances were some kind of glitch in the eBay system.
I tried to contact anyone I could in the eBay system. However, during that Covid are, it was next to impossible to get any response from anyone. It was months before I even received some useless reply blaming our actions like relisting coins we'd never even got back! We had to live with an inordinate amount of "phantom" item purchases along with the eBay penalties to our reputation for something we were not in control of.
Fast forward to the end of December 2023. In order to alleviate this problem, we decided to pull down ALL ITEMS--some 1500+ of them! After returning from the Holidays 2023, we checked our site/store and found NOTHING listed as we hoped. 0 items anyone could buy. At that point we began meticulously re-posting our items throughout 2024 in hope that the problem would be resolved at last. So--in short--no purchasable items existed that had been been posted in November 2023 or earlier on our account. Our inventory currently rests at about 750 items or so.
After suffering through this condition throughout 2024 once again--"phantom" items appearing on our "Manage Orders Awaiting To Ship" page--and having to explain to too many customers what I just described above and again receiving "reprimands" from the eBay system for not being able to fill orders," eBay has severely crippled the sales that we do have real items to ship(!) by demanding we provide tracking with proof items had been received by the Buyers for 6 months or so! That would be a couple 100 orders or so!
Again this morning, I get the following order to fill:
Listing info
Views: 48Buyer ID:Buyer Name (#) 100%Duration:Good Till CanceledStart time:Nov 14, 2023 01:36:17 PM PSTReference item URL: https://www.ebay.com/itm/196081109832 (may not be accessible since it been "purchased!')Notice: This item COULD NOT exist from our actions because ALL ITEMS were deleted in Dec 2023!!! Yet, we have to give an apology to ANOTHER BUYER!Are there any concerned eBay managers that are willing to FINALLY address this issue?
@crus4513, I understand your frustration with this.
There are no eBay employees answering questions here, but there are experienced eBay users who often know a lot more about how eBay really works than the customer service agents do. I can try to see what made this happen by analyzing your listings, so you can figure out how to avoid it.
In this case, I can see that your listing was started on Nov 14, 2023, and I was able to confirm that on marketplace research. However, when I found it in a newly-listed search, it shows the start date as being May 17 (unknown year, but has to have been earlier than Nov 14, 2023). This means that the listing from May 17 (a different item #) was ended early at some point and then relisted on Nov 14, 2023. And it has been live on eBay ever since then, with quantity more than 10, and item # 196081109832.
(eBay does this because when buyers use the newly-listed sort, they don't want to see the same items they saw last month, so relisted items are sorted by their original start date, not the relisted date.)
When you cancelled your listings in Dec 2023, did you actually end them, or did you change the quantities to zero so they would be out of stock? That's the only way I can see that this listing could have survived that long, with the same item number, and yet it was not available for purchase at some point in that time frame (December 2023).
The quantity was adjusted on Feb 2, 2024, which could have been increasing the quantity from zero to make it available again after you shut down your store in December 2023. https://www.ebay.ca/rvh/196081109832?
You had a sale from this listing in Nov 2024. If you didn't have these available any more, that should have been a good indication that the listing needed to be ended. Or did you have one available to sell at that point?
https://www.ebay.com/bin/purchaseHistory/196081109832
When you use multi-quantity listings, you have to keep an eye on the quantity. Other sellers have reported that the quantity may be reset to the original quantity if the item is relisted, so it may not account for sales that have occurred. This has been found to have caused this kind of issue for other sellers.
Since that is a graded coin with an NGC number on it I don't see how you could have multiple quantities of that coin available, anyway. There should be only one. Your listing says there are more than 10 available, so that needs to be corrected.
You have left feedback for the buyers of that listing, twice. But I can't find any feedback left for a previous sale. Marketplace research doesn't record any sales of this coin in the last 3 years.
