iPhone 16 Pro & Pro Max videos not able to upload to a listing

[rodkoi]

I have recently bought a new Apple iPhone 16 Pro Max, and now when I take a video to upload to a new eBay listing the video uploads, goes to under review and then is removed by eBay with a message "the video cannot be processed". Pictures are no problem. It appears that the new iPhone 16 Pro and Pro Max take videos which are not compatible for eBay listings. They are the correct format .MOV and less than 150mb. Reported to eBay but no solution. A video taken on earlier iPhones upload no problem. Any suggestions?

[johns-cheap-thrills]

I was able to get it to accept my iPhone 16 videos by going to the iPhone camera settings and changing the “Record Sound” setting from the default “Spatial Audio” to Stereo. From what I’ve read spatial audio is a new video sound format supported on Apple devices but I’m guessing it is not compatible with eBay. I’ve only tried this on one video but that’s the only change I made and it seemed to work. Let us know if that fixes it for you.