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invalid photo error CLERR002

keep getting this message. Cannot upload photos to eBay listing. Just started after an upgrade. HELP!!!!!

Message 1 of 9
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invalid photo error CLERR002

This error appears to crop up from time to time.

 

Trying another browser might help.

 

Here is a previous thread about that error message:

 

https://community.ebay.com/t5/Technical-Issues/What-is-CLERR002-when-doing-listing/m-p/31314435#M767...

 

Message 2 of 9
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invalid photo error CLERR002

Came across the recent Invalid photo (CLERR002) error message on my mac running Big Sur version 11.1 and it drove me crazy. I found out that my photos needed to be a maximum size of 1600x1600 or less.

 

Found 2 different ways to fix it.

1) If you use an iPhone to take your eBay photos with go to the Settings App-->Select Camera-->Select Formats-->and then select Most Compatible. (you can also make sure that the "View Outside the Frame" icon is unchecked as it will help with photo sizing)

*If using an Android you should be able to use a similar process to this. 

 

If the above doesn't work you can reformat your images you could try this:

 

2) On a Mac, select/highlight all the photos you want to load onto eBay-->Click on one of the photos so the Options Dropdown Menu Opens-->Select Edit With-->Then Preview. When Preview opens up and all your photos are loaded-->Highlight the photos in the side bar-->On the top Toolbar select "Tools" then "Adjust Size"-->Select Custom-->Unlock the Mini Lock Icon-->Change Width to 1600 and Height to 1600-->Set the size type to Pixels-->Select OK. 

 

It may take a moment for the photos to reformat. Now you shouldn't have any issues. Hopefully either one of these options will work for you. 

Message 3 of 9
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invalid photo error CLERR002

How did you get rid of this problem?please help me

Message 4 of 9
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invalid photo error CLERR002

I just loaded an image that is 2000x2000. I think your info might be incorrect -- I think the image must BE 1600x1600 and 12 mb or less.

 

Message 5 of 9
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invalid photo error CLERR002

go to files export photos to desktop should then work 

Message 6 of 9
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invalid photo error CLERR002

This is the only suggestion that works on mac.  thank you!

Message 7 of 9
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invalid photo error CLERR002

I would fire the developers who refused to fix this issue.

Message 8 of 9
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invalid photo error CLERR002

Hi everyone,

 

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

 

Thank you for understanding.

Message 9 of 9
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