cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

eBay Store are not showing any of active items

Hello, I am a seller from Europe, and I have this issue that started a couple of months ago. It's begun with a small quantity of items which still was visible, now there is no any items are displayed in my store at all. The impressions from eBay Perfomace tools, also showing no activity. Most of my items have Worldwide shipping. I have subscription - Premium Store, and what does it mean, that I haven't any store or it's just not working? Can you guys tell what I should do with this? If it is a technical issue, will eBay make at least a half refund for subscription? Thank you

Message 1 of 34
latest reply
33 REPLIES 33

Re: eBay Store are not showing any of active items

Anonymous
Not applicable

@berserkerplanet wrote:
>>I was able to recreate the issue and have submitted it to our tech teams @Anonymous

Excellent Trinton. This isn't the only (non-US) OP who has complained of this issue. Hopefully some resolution will be forthcoming.


3 questions:

1. Is the location setting a cookie based setting?

2. Is changing location via a shipping and payments tab the SAME as actually being in that other location as far as visibility of item in search and stores, or is there something else in play? (in other words, is my changing my country to Japan the same effect as being a buyer in Japan and a useful diagnostic tool?)

3. Does viewing location default back to user's registration country or is it geolocation (via IP?) based as I think you may have hinted at elsewhere?

Hi @berserkerplanet, location defaults to your address on file when logged in or your current location if logged out. I tested this just now as my shipping address is about 20 miles away from my desk at work and has a different postal code - when logged in, it defaults to my shipping address and when logged out it reverts to the zip code of y office.

 

If you change your location via the shipping and payments tab or via the sort filter in search results (Price + Shipping) this will change the location while you are searching. This selection is saved but can be reset by logging out of your account and logging back in.

 

Changing the shipping location does effectively change your location in regards to item visibility, as items that cannot be shipped to your location do not appear in search for you. Because of this, you can make changes to diagnose problems like this and get more details! It also can be a useful piece of advice for sellers who do not ship to their own country and are concerned with not seeing their items in search (they would need to change the shipping location to see these come up.)

 

 

Message 16 of 34
latest reply

Re: eBay Store are not showing any of active items

@pjcdn2005

Certainly could be wrong, wouldn't be the first time, lol......  this is what I see when changing yours to ship to Canada

 

image.pngThis is what I see what I see when I match her delivery to the location.

 

image.pngIf I change to Lithuania, same thing occurs.....same shipping price (and to US) , so it must be a flat rate.  In both cases when I change to those countries(Sweden & Lithuania), her items don't show......and both say international shipping.......  I'm contending that " standard international shipping" is not going to suffice for a local shipping option, which you must have to see the item in the same country.  I don't know how that is squared with the various shipping locations she has....

 

Message 17 of 34
latest reply

Re: eBay Store are not showing any of active items

@dhbookds

 

The listing of mine that you are looking at was done on .ca which is why it is listed in $C and why it shows standard shipping because on that site shipping to Canada is is domestic shipping. If you look at any one of my Coach listings which were listed on .com you’ll see that shipping to Canada shows as international shipping.  

 

When listing on another site there  is no way to show your home country as having ‘local’ shipping.  On .com shipping for the US always shows as domestic shipping and other countries show as international regardless of where you are located.

Message 18 of 34
latest reply

Re: eBay Store are not showing any of active items

Aha..........Thanks @pjcdn2005  I do see what you mean, dunce that I am.......  I would point out the verbiage is different for your items,  so I wonder if that makes any difference.  I do thank you for putting up with explaining it to me.  In any case, I see Trinton is on it.....so perhaps we will get a "real" answer.  Thanks again.

 

image.png

Message 19 of 34
latest reply

Re: eBay Store are not showing any of active items

What do you mean by the verbiage being different?  The only differences I see is that for the US I use standard shipping from outside the US as and buyrose uses economy, standard and/or expedited  shipping from outside of the US. For other countries I use economy international and I believe that they use standard or expedited international.  eBay bases the delivery estimate on the listings based on whether we choose economy, standard or expedited.....that is the only difference between those choices. That wouldn’t affect visibility.

 

Those choices are based only on the amount of delivery time eBay go

My listings and buy rose’s listings 

Message 20 of 34
latest reply

Re: eBay Store are not showing any of active items

I'm just amazed at how strong and experienced the community is here. And I'm very pleased and thankfull to all those unfamiliar people are much more carefully and preoccupied with approaching my question than the eBay support team where I'm paying for their "service" (hope eBay will get better in this).

 

Now, briefly about how I work and where my goods are actually located. Since recently, I am actively moving to work on the principle of dropshipping. I'm from Lithuania (work and living). But as I said before I have partners and they are from Ukraine and Sweden, also I have own small assortment in my warehouse. So, some of my items are located in Ukraine, some in Sweden and some in Lithuania. Anyway, no items are displayed in my store for me or even in my "Items for sale".

Message 21 of 34
latest reply

Re: eBay Store are not showing any of active items

Some of us have been around here for quite a while. I've been buying on eBay since 2001, selling since 2004, reading these forums since about 2004, and just the last few years posting and trying to help (more so this year as my sales tanked) grin

Your issue is complicated by the multiple international locations, but it still boils down to there being some issue with buyers and sellers (eBay users in general) in countries not the USA or "bigger/main" countries (Canada, UK, Germany, Australia, etc) not being able to view some store or search items.

It is unclear what those users (like yourself) can't see. Is it all items from all sellers with locations in non-USA/main countries? (main countries being ones in those TRS eBay Marketplace groups I babbled about in post #3)

In other words, I don't know if this glitch means you (and anyone else in Lithuania or Greece, or...) can't view any items from any seller in Lithuania, or Poland, or Russia, or Greece, etc. (the glitch isn't your store or your items in search, it's your location/address as a buyer/viewer that is the issue)

Seems to involve buyer/viewer address/location, and now that I'm really thinking about it, involves seller/store/item location too.

Maybe you can see if you can see any items for sellers in Greece or Japan or other "smaller" country by changing your location to Greece on a shipping and payments tab, and then doing some searches, maybe using keywords that would bring up Greek items, and see.

I'll poke around and see if I can find some sellers/stores in those places of interest and then see if you can see their items too.

You will note that Trinton of eBay piped in in post #12 and said it was being referred to the tech teams - we are waiting for an update.
Message 22 of 34
latest reply

Re: eBay Store are not showing any of active items

Hi, any news about this problem?

 

I have 3 active items for sale, but only 1 is showing in eBay search results and my "items for sale" page. My account registration address is in Lithuania and my items located in Lithuania also... Any ideas?!... Thanks...:)...

Message 23 of 34
latest reply

Re: eBay Store are not showing any of active items

Having the same problem here.  I have 136 items shown in my active listings window but, eBay only shows 8 in my store or in a search under my eBay id.  

Message 24 of 34
latest reply

Re: eBay Store are not showing any of active items

...and I got email about my item is being listed, but the end date is the date I listed this item...slight_frown 

 

listdate.png

Message 25 of 34
latest reply

Re: eBay Store are not showing any of active items

the end date is the date I listed this item...slight frown 

end date is 12/22/18......... December 22, 2018

Message 26 of 34
latest reply

Re: eBay Store are not showing any of active items

I see all 3 of your items in search with USA, Lithuania, and Tuvalu locations.

Unless something has changed (like eBay sort of tried to fix things and it is broken in a new and harder to diagnose way) I don't see a problem with your visibility.

What happens when you change location to Canada, the US, France, etc?
Message 27 of 34
latest reply

Re: eBay Store are not showing any of active items

>>I have 136 items shown in my active listings window but, eBay only shows 8 in my store or in a search under my eBay id.

I see 136 items in both places from 95825 in California.

The one item I checked showed no shipping to Hawaii, Alaska, Protectorates, PO Boxes, or rest of the world.

When I changed to a zip code in each of those places the number of items went to zero in search and store (I was thinking that the 8 items you saw appear might ship to one of the excluded places and that you had accidentally changed your viewing zip to one of them but does not appear to be the case.)

No ideas. This is a new one. Transient glitch that self corrected sometime between when you posted and this reply?
Message 28 of 34
latest reply

Re: eBay Store are not showing any of active items

I got it now....;)...

Message 29 of 34
latest reply

Re: eBay Store are not showing any of active items

Today I can see all my items in "items for sale" page and I can find them then I search eBay (I'm in Norway now). Somehow everything got fixed... maybe it's eBay...nerd 

 

Thank you for your help...slight_smile 

Message 30 of 34
latest reply