eBay Store are not showing any of active items

[luvintasy]

Hello, I am a seller from Europe, and I have this issue that started a couple of months ago. It's begun with a small quantity of items which still was visible, now there is no any items are displayed in my store at all. The impressions from eBay Perfomace tools, also showing no activity. Most of my items have Worldwide shipping. I have subscription - Premium Store, and what does it mean, that I haven't any store or it's just not working? Can you guys tell what I should do with this? If it is a technical issue, will eBay make at least a half refund for subscription? Thank you

[berserkerplanet]

You bet! Good luck with your selling.

[baxterbog]

Hi berserkerplanet.

Thanks for all the research that you have done on these types of issues.  Absolutely amazing stuff.  Though ebay has yet to correct the issue(s) for us in Alaska, you were instrumental in getting them to at least acknowledge the problem.  Thanks again and have a fantastic holiday season!

[berserkerplanet]

Hey baxterbog!

Thanks for the kudos, but it's just something where I've been able to put 2 and 2 together, and has now sort of become "my thing".

Hope you had a good Thanksgiving!

You have a good Christmas too (maybe Santa will leave an eBay Alaska location search fix under the tree for you this year )

[goinsailin]

I’m an experienced eBayer living in Alaska and I just called eBay customer service today and spent about a half hour describing this “search problem that I just discovered” which I thought was related to the fact that I am a dedicated Mac OSX user. For about half of the sellers that I tried to “see other items” or clicked to “visit store” I would find no items listed or an empty store,.. not even the listing that I had just been looking at! Then I tried key word searching for specific items that I knew were current listings (from links sent by a “saved seller”), and they would not show up in the search results. The eBay customer service person thanked me for the report and suggested that I try using Google Chrome instead of Safari or Firefox, “since eBay is built for a Windows environment using Google Chrome as the browser.” She made no mention of this geographical component of the “bug” described in this thread. I tried the same tests with Chrome and got the same “no items / empty store” results. Dumping cookies, clearing browser history and restarting made no difference with the problem in either Safari, Firefox or Chrome. I suggest all Alaskan eBayers call customer service and complain until the do something about fixing this coding “bug.”