10-07-2020 02:55 PM
Anyone having problems checking out?Trying to buy something and it wont go past the basket.
10-07-2020 03:27 PM
Yes, I've been having checkout problems for nearly a month now. Here's a long example of what happened yesterday. The shopping cart showed 18 postcards (it should have shown 28). One of these had an error message: "Unfortunately, this seller will not ship to your location. Please update your shipping address or contact the seller to get a shipping option." All 18 postcards were from the same seller to the same shipping address. I requested an invoice as that sometimes fixes shopping cart problems. I clicked the Remove button on the postcard with the error message. I was able to pay for the other 17 postcards, and a note said an invoice was sent but I couldn't find it at that time.
A message popped up saying, "Don't forget about this item in your cart." When I went to the shopping cart, there were 11 postcards in the cart including the postcard with the error message. I clicked the Remove button and was told I couldn't remove an item I had bought. I requested an invoice. This allowed me to click the Remove button and remove the postcard with an error. I was able to pay for the 10 remaining postcards.
Now my shopping cart contains only the postcard with the error message. I have asked the seller for an invoice but haven't gotten it yet. I also plan to call customer support yet again.
I have been having payment problems with this seller ever since he entered Managed Payments. He told me a few weeks back that he has thousands of errors, that it's an eBay problem, and that he hopes they solve it soon.
10-07-2020 03:30 PM
You may want to post this on the UK board as your options might be different than what US buyers see.