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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Seller Hub "pencil" to change qty etc not working?

This is a pain.Having to actually open each listing to edit/revise. Typical ebay. Give us a "new enhanced" function then when we get used to using it they break it.

When filters will be back?

Does anyone know why any filters can't be applied when I try to narrow the search for clothing ( size, length, brand) and shoes? It worked just fine until few days ago and this issue makes e-bay impossible to use because one cannot click 1000 product...

Refunds aren't working?

I have a customer return and a refund I need to process and I get an error. Is anyone else experiencing this? Thanks.

Seller Hub Reports Failing

Tried 5 times to run downloadable reports via Seller hub and each time the reports "Failed" Also could not change the type of report. Dropdown menu isn't working.

Part of my 8 step Login is phony ... not surprising ...

I recently posted a thread on the 8 step login process I have to go through ... it's about 25 to 30 seconds worth of point, click, captcha (2), slide, point, click, etc and the last step WAS a reminder to register for Managed Payments ... that one se...

PICTURES NOT APPEARING!!!

I've nearly 200 listings up. Pictures are not appearing in most. Re-uploading them is not working. If I re-upload fewer appear the second time. I have cleared my cache. This is nuts. No wonder little to nothing is selling.

Ebay selling fees paid but not showing on invoice.

I made a one time payment on ebay for my seller fees via paypal and it went through using echeck but still shows that I owe $379.26. I paid on August 16th. It says cleared on paypal but on the invoice it still says that I owe those fees.

Resolved! Anyone else having trouble relisting?

Try to relist an item the screen go's grey and the magic circle of working keeps spinning? What's up?

Can't get to payment page

I need to make two payments, but when I click on Checkout, I just get the spinning thingy and it never takes me to my payment page. There's no error message; it just doesn't ever connect with the page where I can submit my payment information. I've b...

SCAN FORMS STILL NOT WORKING

Why oh why can they not fix their own applications. Ever since I was forced into managed payments- scan forms will not generate!! My PO requires scan forms! When you click on generate scan form it goes around and around and says no labels were genera...

search issues

If I'm searching randomly Ralph Lauren shoes or Tommy Hilfiger shoes, I am able to search via shoe size. However if I search via a seller (specify a seller, ie. bobbibrickaboutique), and if I'm searching Women's Clothing "Dresses" the search will not...

Unable to promote listings!

Hi, I am a business seller and after listing 5 new times last week I have realised the promote listing box on the create listing page has disappeared!, I have spoken to three different customer service advisors who each could not work out why this pr...

Keyword searching is not working properly over a year

eBay software engineers do not know what they are doing. Keyword searching is not working properly. I have to do the same keyword search several times. This is extremely frustrating. I have never seen this kind of horrible site in my life. From a yea...

Ad in very large

Seller ads are now showing up in a very large font. Any way to fix this?

No sales for 15 hours!! Usually average a sale every 30 minutes...

We have no eBay sales since 9pm last night! Usually we average a sale about every 30 minutes. (Except for the wee hours of the morning.) I'm willing to write 6 of those 15 hours off to the 'wee morning' but what about the other 9? Something is going ...