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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

GALLERY THUMBNAILS NOT SHOWING - IT'S 3 DAYS ALREADY- HUGE PROBLEM - EBAY IT TEAM WHERE ARE YOU???

I saw many sellers like me that their main gallery picture is blank .some sellers are not even aware of this issue . IT'S A HUGE PROBLEM THAT EFFECT MANY SELLERS WORLDWIDE - WHERE IS EBAY TEAM ????DIDN'T SAW ANY ANNOUNCEMENT OR RESPOND ON THE FOURM. ...

New seller here! Items specific listing?

Hi!I’ve just posted a listing for the first time and I am getting the message that my brand is missing.Is my product still listed or is it held/paused ?Just wondering if it’s a suggestion or a requirement,I’m new here ! Also,regarding the brand speci...

EMX files to eBay

How to change the existing data on the EMX file to suit you, and then upload it to eBay?

Problem with SELL AGAIN using the INVENTORY option in Seller Hub

I have Halloween items in my INVENTORY that I wish to sell again. After selecting those items, I click SELL AGAIN, CONTINUE and that "It's Not You. It's Us." error message pops up, stating there is a problem with the server. Do we have an ETA as to w...

My gallery pictures are not showing in my new and relisted listing today! HELP!

Listed some new items this morning and relisted afew others. When I checked my listings there were no gallery pictures. Any help would really be appreciated!!

Fix those missing July 2020 photos

The past few days, sellers who use external photo hosting have had their photos fail to appear in search because the photos failed to transload from the third party servers to eBay servers. eBay is aware of the issue and is working on it. The affecte...

RESPONSE FROM EBAY CHAT

I posted the other night that I had a chat session with eBay regarding the gallery pics not showing up. I use Auctiva for listings and photos, so I also read some posts in the Auctiva forum, where most sellers are convinced it is an Auctiva issue. I ...

Gallery Thumbnails

These are working for me now with new listings.I am listing from the Shopify app.

This board is monitored by staff and experts from the Community - WHAT A JOKE - BLANK THUMBNAILS

"When you experience a technical issue on eBay, we want to know. This board is monitored by staff and experts from the Community." - IT'S WRITTEN BT EBAY AT THE RIGHT SIDE OF THE TECH FOURM. IT'S DAY 4 WITH BLANK GALLERY PIC THUMBNAILS - EBAY WILL EV...

Cannot send messages to sellers

Hello I'm hoping someone can help me. Unable to now send messages to sellers I used to be able to do it through their message back to me that when I click on reply button it now just takes me to the regular page on eBay there's no little box anymore ...

Ebay your site is Broken. Sold items are still showing as Active & Even Worse Sold items get Edited?

There have been too many technical glitches lately. However mine is a very worrysome one. I have had 4 items sell ( YEA! I am a Very Small Seller.) The problem is all 4 were still listed as ACTIVE listings. After I saw this for the first 3 sales to m...

GALLERY PIC THUMBNAILS ARE BLANK - WHAT IS GOING ON ???

GALLERY THUMBNAILS NOT SHOWING - IT'S 3 DAYS ALREADY- HUGE PROBLEM - EBAY IT TEAM WHERE ARE YOU???

gallery thumbnails not showing for buyer

I am an eBay shopper. Suddenly, many of the gallery thumbnail pictures are not showing for my search results. I see that sellers have been posting about this for days. I tried three "chats" with eBay reps but they seemed unaware of the technical issu...

Resolved! Blue FEEDBACK Button Does Not Work

When I fill out the feedback form, then lastly go to the blue feedback button to click it, the button is a faded blue (not the usual vivid blue), a red circle with a slash through it appears, and the button is un-clickable. I have not been able to le...