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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Managed Payments incorrect shipping label debit

I found a strange error on my Transaction List on Managed Payments. All the shipping labels debited from managed payments appear with an ID that looks like this: NN-NNNNN-NNNNNWhere "N" is a number 0-9. I found one shipping payment which ID looks lik...

Resolved! Picture won't magnify

Hi, The picture I posted won't magnify when scrolling over it. I uploaded it from my cell phone. Is this why? Or is something else going on? Many thanks!

BLOCKING BIDDER LIST ERROR

I blocked a bidder because he had terrible feedback. Low and behold he was able to bid on my auction anyway!!Ebay check your site for this serious error.

No search results in Active Listings hub

Hi, I don't get any search results when I enter a keyword in Active Listings. The issue seems to be intermittent. It's been happening for a week or so.I have everything set as default, for example search 'all categories'. Just using Item title > cont...

Has anybody else had difficulty changing their banking information?

I've recently joined Ebay's managed payments system. With the new changes, I soon realized I need to change my bank account. I've been working on that for 3 days now and not sure how much more insanity I can stand. First, because of the glitches in t...

signing in over and over and over

i have to sign in every time i relist sell similar or update an item. every single time

puerto rico

customers in puerto rico are getting messages stating i do not ship to puerto rico. first i thought ok its a glitch with them but no had another one over the weekend. nothing is shown in my ship to settings i dont even see a box for puerto rico. its ...

EBay’s “Buyer protection” program

True Ebay promises to intervene when a buyer has an issue receiving the correct item or whatever other issues a buyer may have, however when a seller provides a tracking number and the tracking shows it is delivered but you were home the day FedEx sa...

pse 2FA without ebay app

HiI would like to add more security to my seldom used ebay account.Due to company policies it is not possible to install the ebay app on "my" smartphone. The app would also "waste" storage on my smartphone, since I use ebay only on an irregular basis...

Watch List

I have 2 items on my watch list that I am unable to remove. What is up with that?

eBay seller hospitalized with covid. May his brother legally overtake his account?

Good day all, today. I received a question from one of our eBay collegue's brother.The eBay account owner were hospitalized in December with covid and now is in the hospitalfor more than one month. His health conditions are bad and it is uncertain th...

All of my saved searches have stopped working

All of my saved searches just return the "We can't find anything, blah, blah, blah....." **bleep** Ebay, what's going on?

my invoices are downloading with html.gz at the end of file name

I am trying to download my monthly invoices. All the files have this zip file .gz after html at the end of the file name. I have an Acer chromebook and it will not open this type of file. Does anyone know how to open this file on Chromebook or what a...

Processing payments with new managed payment system

Hi I still have payments processing from 28th January and have not been put over to available when they should be after 24hrs the processing circle is white with a green outline not a full green dot is anyone else having this problem?

Shipping

Unable to update any shipping information when listing via mobile app, no error messages jusy can't click on anything, doesnt matter what I'm listing. Restarted phone, Uninstalled, re-installed app, customer service opened ticket Anyone else have a s...