On May 8th I sent the following message to customer service:
To the person responding, please speak and write good English! I need to be able to understand you.
My store is currently on vacation as I had an accident and was hospitalized recently. I have 187 items in my drafts folder. Suddenly I am having trouble accessing over 100 of them. I get an error message saying "looks like something went wrong, please try again". These listings have to be updated or I will lose them!!! With that many listings in the drafts folder, I can't afford to lose any of them!!!
I need to speak to someone immediately to determine what the problem is. I have tried to update the listings by going to "complete drafts" but then I get the error message that 119 items cannot be found or accessed!!!
The last update on these was April 20th. We HAVE to correct this before I lose most of my listings. Please help IMMEDIATELY!!!
Well, for almost a week I have been in contact with eBay and getting the standard responses of :
Thank you for reaching eBay Customer Service. I understand that your urgency to have the issue in completing the draft be fox as soon as possible. I’ll explain to you further about it.
First off, we apologize for the delayed response, due to the high volume of messages we have been receiving recently and limited staffing caused by this pandemic situation, we weren't able to get back to you sooner. We appreciate your patience and understanding on this matter and rest assured that we are working on this to answer your queries as soon as we can. Your patience in waiting is well appreciated.
as of the moment our technical team is doing their very best to fix the problem as soon as possible. As much as we want and we are eager to resolve it, we need more time to have it resolve. We are also trying to take some other option to find workaround that we can offer to the affected members, but as of now we don’t have yet.
I hope this information is helpful. If you experience any problems or have additional questions, you can contact us by selecting Help & Contact at the top of most eBay pages.
Yesterday, they wrote:
you don’t have to worry because you won’t lose your listings. As long as they are not removed by you or by eBay, you won’t lose them.
Anyway, I appreciate you for your patience and understanding of the whole process.
I wish you and your family good health. Take care always,
Thanks for choosing eBay. We value your business.
Respectfully,
This afternoon I am missing 100 of my listings!!!! Which technically should not have even been removed until the 20th because they were last updated 4-20. This has happened to me several times in the past. I started on this a week ago with the hope they would fix it. I wrote telling them I am livid!!! The only saving grace is that I kept a photo of the drafts folder but that won't save me the time it will take to have to replicate all of those listings.
Only once when this happened in the past were they able to recover my listings. Ever after that they gave me the excuse that they could not. I use the eBay system to do my listings, no other program.
Does anyone have any thoughts or suggestions? I'm under the impression writing to their corporate office is a waste of time.
