Why is ebay customer support so incompetent?

[craigsfinds]

Spoke with three different CS agents (over  1 hr wasted time) because I was unable to pay with my PayPal Master Card and none of them could tell me why so the problem was escalated to IT support. Long story short, I figure out on my own that for some strange reason, I need to check out as if I was paying with PayPal and THEN select credit card from their menu payment options. How can CS not be aware of this? Jesus! 

As a seller I've gotta wonder how many sales I have lost because costumers and CS could not figure out how to use a PayPal Master Card on ebay. 

Btw, this is unique to ebay. I can use my PayPal Master Card like a normal credit card everywhere else. 

[yccomo]

eBay has created a monster that they can no longer feed.

Rube Goldberg was put in charge at some point, or so it seems.

[greg5000]

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@craigsfinds wrote:

Spoke with three different CS agents (over  1 hr wasted time) because I was unable to pay with my PayPal Master Card and none of them could tell me why so the problem was escalated to IT support. Long story short, I figure out on my own that for some strange reason, I need to check out as if I was paying with PayPal and THEN select credit card from their menu payment options. How can CS not be aware of this? Jesus! 

As a seller I've gotta wonder how many sales I have lost because costumers and CS could not figure out how to use a PayPal Master Card on ebay. 

Btw, this is unique to ebay. I can use my PayPal Master Card like a normal credit card everywhere else. 

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Because eBay Leadership is so incompetent.

[craigsfinds]

That's not a fair comparison. Rube Goldberg knew how his machines worked. lol

Btw, ebay customer support "escalated" this to I.T. Support over a week ago. Still haven't been contacted by anyone. 

[dtexley3]

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@craigsfinds wrote:

That's not a fair comparison. Rube Goldberg knew how his machines worked. lol

Btw, ebay customer support "escalated" this to I.T. Support over a week ago. Still haven't been contacted by anyone. 

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Unlikely that you will be contacted.

[craigsfinds]

When I'm told IT Support will get back to me, I know from years of experience that there's a less than 50/50 chance I'll ever hear from them and my problem will be solved. 

[vintage_book_supply]

We have experienced the glitch where we cannot delete the first promoted listings campaign.

Also, when you do a search for one of our items, 2 listings of the same exact item pop up in the results, one via promoted listings. I called an eBay rep today and they confirmed that this was yet another glitch.

All of this has coincided with unusually slow sales, down 35% from last year despite being a top rated seller and almost doubling the inventory in our store.

We are at a loss and almost ready to close down the store.

[Anonymous]

I'm SURE that sales have been lost and from what I've been reading on this board, sales have reached an all time low this month after coming out of a really good month. What really worries me is that the customers that are actually TRYING to pay can't, give up permanently and go elsewhere. All of these technical glitches are adding up into one HUGE loss for all concerned!!! B (

[craigsfinds]

I ended up buying the item I needed from Amazon at a higher price. It's preposterous. 

Ebay requires near perfect performance from their top rated sellers but they [ebay] are comfortable operating at much lower levels of performance. Go figure. 

[ceotek]

Many thing might be wrong in eBay but one think is good for me eBay customer service,
Some times I also discuss with them alot but in overall they are good.

[dhbookds]

@vintage_book_supply 

Also, when you do a search for one of our items, 2 listings of the same exact item pop up in the results, one via promoted listings. I called an eBay rep today and they confirmed that this was yet another glitch.

No, it's not a glitch...........when you do promoted listings they show 2 of that listing....one with the "sponsored" heading...........