Unable to see full resolution of my images

[njrtsr]

Here's an issue that started recently for me. When I go into one of my listings and click the main photo, I'm unable to see the full resolution image pop up, it just shows me a tiny photo. However, I'm able to see the full resolution with the second photo I upload, just not the first. This is a big problem for me because I sell antique photographs, and the tiny details are what make the images desirable.

It's odd that I *can* see the full resolution when I hover over the photo, but not when I click on it.

[canuckcardz63]

My work around at the moment, is uploading my main image to another image upload slot, so at least fellow collectors can see the main image, as it should be properly seen/viewed.  Not in the least ideal, with over 800 listings, I do NOT want have to add each main image to another, this is not ideal in the least, but at least a temp work around till eBay figures this out, if they ever do!

[canuckcardz63]

My work around at the moment, is uploading my main image to another image upload slot, so at least fellow collectors can see the main image, as it should be properly seen/viewed.  Not in the least ideal, with over 800+ listings, I do NOT want have to add each main image to another image slot, this is not ideal in the least, but at least a temp work around till eBay figures this out, if they ever do!

[ehartf]

Unfortunately, eBay keeps getting worse.. I will be adding photo 1 twice since the first one comes up tiny.. awful.. just extra work..

[cmgl]

I did the same adding another image, but I only have a few auctions.  It's also not ideal for those who may need, or want, to use all slots to feature a product.

The first image comes up in search results, and as I noted in earlier post, I wonder if that has something to do with it.

Maybe we should all remove that first image?  Search results would all have blank photo images possibly forcing Ebay to wonder why and do something, if not working on it already.  Those searching might wonder what's up and, hopefully, check the auction(s) thy are interested in anyway based on the title/heading.

[sta8mps_8]

Thank heavens I've found this thread. I have exactly the same problem and this thread confirms that it is an Ebay issue and not a problem with my photos(all Ebay listings exhibit the same issue) nor my browser(used 3 different browsers) etc etc. It's a server side issue and we  collectively need to make Ebay acknowledge this. So everybody.....call Customer Support again and refer them to this thread!!

I have just viewed the OPs listings and can confirm his/her listings exhibit exactly the same problems as mine.

[threetabbycats]

I just got off another chat session with an eBay Customer Service agent. The first agent was clueless, but he passed me to someone else who said eBay is working on a fix for this. It's Ticket#1-462366848251. 

Folks, if you contact CS about this, and please do, reference Ticket#1-462366848251! I think (hope) that the more people who contact eBay about this issue, the higher priority it will get. 

[bretts]

Same issue - all main photos show up small when clicked on. A short-term fix, although I dislike having to do this - is it upload two copies of the main photo. 1st shows small, 2nd shows large.  Needs fixing ASAP.

[shipscript]

Since Kyle recommended that we all contact support to escalate this issue, I used the contact option at the bottom of this help page:

https://www.ebay.com/help/policies/technical-issues/technical-issues?id=4220

Instead of using the Callback phone option, I wanted to paste content, so I clicked the chat option and typed "agent" into the slot and chose a human chat.

In addition to my explanation of the issue, I gave the agent the Ticket#   1-462366848251   that  @threetabbycats  posted here.

@bretts 

@njrtsr 

@sta8mps_8 

@cmgl 

@ehartf 

@howe1850 

@rncco 

@fba1916 

@graded_card_vault 

[stuff4divas]

@shipscript  yes, my listings are small sized 1st photo and the rest full size.

i created a listing today on my other selling account just to see, and it too has the small size on 1st photo only.

i did an edit to put one of the larger size photos 1st, but it downsized as well.

as always, thank u for the 'deep dive' into the problem. it sounds like u solved it 🎉

[fba1916]

Thank you for the tip.

Have just done the same. 

[stuff4divas]

@shipscript  kyle@ebay  just added my account to the ticket #1-462366848251 

  very nice cs

[stuff4divas]

 

 

posting a larger sized ss @shipscript  @kyle@ebay @njrtsr 

[njrtsr]

Fingers crossed! I already have 5k worth of material up at auction this week that's not getting the treatment it deserves due to low resolution pictures.

[mcdougle4248]

@shipscript 

@threetabbycats  

@bretts 

@njrtsr 

@sta8mps_8 

@cmgl 

@ehartf 

@howe1850 

@rncco 

@stuff4divas 

@fba1916 

@nicknackshop 

I think each of us get a different SR # when we contact customer service.  My SR # is 1-462386974201. 

I just chatted again with customer service and the rep provided me with a report number REQ000003744225.  If I understood correctly, we can share this report number with the rep when contacting customer service.  

Thank you to everyone for reporting the issue.

 

[ehartf]

Putting the first image twice poses no problems.. just a tiny bit of extra work.. where I had the problem is “fixing” the unsold lots that I relisted.. they were fine 2 weeks ago.. so I had to look at each one and see if it needed a tweak.. going forward, image #1 is put in twice and all is ok..