eBay

shupelj · ‎09-23-2019

I recently had "Ship to" (sitting next to "My ebay") removed from some reason and from then on I can't order anything.

I'm getting error message "Sorry, this item cannot be shipped to..." although my primary address is in a country that the seller ships to and I'm physically not.

I tried VPN's, clearing cache and cooking, incognito window, another pc and 2 phones, but no luck. Even worse is that I have one item bought already from the seller and this should be the second in order to combine shipping which I can't buy.

Also, another thing that makes it worse is that from the same laptop but another account (my brother's) I can login, see the "Ship to" (as showed on the screenshots) and I successfully bought the other item.

This is such a weird behavior (possible bug) but I don't know where to ask the question. Please help!

dhbookds · ‎09-23-2019

Have you contacted the seller? Frankly, I'm wondering if he could have blocked you after the first order.......

eburtonlab · ‎09-23-2019

@shupelj

I notice you are registered in Macedonia.

Currently you are on the US ebay.com -- is that the site that you normally use? It is possible that different country sites have different options available, or else you may have your shipping address set up differently on one site or another.

Compare the address of the site that your brother's account is connected to and yours to see if that is an issue.

3eyedfishcatcher · ‎09-23-2019

eBay.com does not have the ship to icon. Is that some kind of built in 3rd party shipping. That may have been why you were able to order from the seller and can not now that you have removed it. In the past you may not have been in a country the seller ships to but using that option may have opted you into a 3rd party shipping company who had the seller ship the item to you and then shipped the item to you. Sound kind of like the global shipping program but for buyers in countries that sellers do not normally ship too.

If it was working in the past opt back in and if issues persist contact your local eBay support as they will probably be the only eBay support familiar with this service. When I google ship too it pulls up a 3rd party company that gives buyers US addresses so buyers outside of the US can make purchases from sellers who do not ship internationally. So really it sounds like you will need to contact them for support.

This is their contact support page

https://www.shipito.com/en/contact

shupelj · ‎09-23-2019

Both of us always use the US version and we never had issues so far. I'm based in Macedonia but I want to order in Austria - we did this a lot of times before. The seller doesn't ship to Macedonia - that's right but my primary address is in Austria and on phone, it says change your primary address. I've so far removed and re-added the address and set it up as primary. The only difference is that "Ship to" showing next to myEbay.

shupelj · ‎09-23-2019

It would say that I'm blocked... On the app it says that my primary address is wrong and I should change it. I tried this, even deleting and re-adding the same address in Austria as primary but still the same. The only change between the two accounts is with showing the "ship to" on top.

And now it works from my brothers account just from one pc, on the other that "Ship to" on top is not present and again I can't buy.

Is there a way to update the page to a newer version as that might be a problem?

shupelj · ‎09-23-2019

No, it's ebay shipping the ship to icon is appearing and disappearing on the toolbar which is causing the issue for some reason. Maybe it's a version change and I can't get the newer one

eburtonlab · ‎09-23-2019

@shupelj

Are you certain that both accounts are registered in the same country (Macedonia), both signed in to the same site (US), both using the same primary address country (Austria) and both using the same country and postal code to calculate shipping charges (Austria)?

Using a VPN could potentially cause problems -- many payment systems will not work over a VPN.

shupelj · ‎09-23-2019

Yes, I've tested everything 10 times and everything is the same. This seller has auctions and I wanted to buy 3 items I'm waiting for combined shipping (which is fine up to 14 days). The first one is bought 3-4 days ago, now from the second account, I can't place the bit on the other. It's the same account everything. So I open my brother's account - placed in Macedonia, with the same primary address in Austria. The issue here is that once I went into the "faulty" account, now I can order even from the "good" one. Again the only difference showing on the page is the toolbar as shown in the photo. That's how I know if I can use the account or not. And I firstly tried everything without VPN, after that, I tried installing one which points to Germany.

3eyedfishcatcher · ‎09-24-2019

If you are doing this on a phone you can try deleting the app then reinstalling it but since ship to is a third party shipping company you may need to contact them as their app is having issues. Regardless either ship to or you regional eBay support will have to assist you with this.