@iprefervintage wrote:I am no longer able to mark ebay messages as answered.
I often get messages from customers that do no require a response and the system keeps telling me I have unanswered questions. There use to be a way to mark these as answered in a drop down in the listings screen. That option is no longer there.
Go to your Seller Hub and select the Listings with Questions:
It will take you to this page (below). There should be a drop down under Actions. If there isn't you just need to grab where the arrow is pointing and pull it out until there is, sometimes the columns aren't large enough and it hides the drop down.
It will take you to this page (below). There should be a drop down under Actions. If there isn't you just need to grab where the arrow is pointing and pull it out until there is, sometimes the columns aren't large enough and it hides the drop down.
I am also no longer able to mark ebay messages as answered, even after following your instructions. I went to my Seller Hub and selected all 5 of the Listings with Questions. It took me to page with a drop down under Actions, but there isn't an option to mark "as answered" or anything to do with messages. See attached...
I noticed your "Action" column isn't very wide. If you are able to hover over where this arrow points in the picture I've attached it will give you the symbol with the 2 arrows going in opposite directions. You can pull that column out and make it wider, then the other options should magically appear.
@monstertoybox wrote:I noticed your "Action" column isn't very wide. If you are able to hover over where this arrow points in the picture I've attached it will give you the symbol with the 2 arrows going in opposite directions. You can pull that column out and make it wider, then the other options should magically appear.
Nice info and demo - Maybe you might help these folks out too?
I did post this thread there too to direct them to your replies.
